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Find a Location

Capitol Chevrolet has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforCapitol Chevrolet

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    711 Eastern Blvd, Montgomery, AL 36117-1912
    BBB File Opened:
    1/1/1982
    Years in Business:
    105
    Business Started:
    1/1/1919
    Business Started Locally:
    5/1/1948
    Business Incorporated:
    5/1/1948
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 03-00012-20 for this business, issued by Alabama Department of Revenue

    These agencies may include:

    Alabama Department of Revenue

    50 N Ripley St

    Montgomery AL 36130

    (334) 242-1170

    https://revenue.alabama.gov/index.cfm

    Type of Entity:
    Corporation
    Alternate Business Name
    • Sonic Automotive
    Business Management
    • Mr. Jason Wilson, General Manager
    Contact Information

    Principal

    • Mr. Jason Wilson, General Manager

    Customer Contact

    • Mr. Bobby Killough, Controller
    • Mr. Jody Elmore, Service Director
    • Mr. Jason Wilson, General Manager
    Additional Contact Information

    Fax Numbers

    • (334) 270-2773
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/07/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Ive had brand new brakes and rotors installed by this company. I noticed my rims was producing a lot of brake dust and then noticed grinding sounds whenever I braked. So I then rubbed my hand across the front rotors and noticed a sharp in them. Capital Chevrolet replaced the brakes but turned the rotors. I am dissatisfied I shouldve received new rotors as well due to the defect of the brand new parts I received. The service advisor told the ** and service advisor that I wasnt pleased with not receiving new rotors and they said its not covered under warranty and its their brand new parts that was defected. I dont think they would have made that decision for every customer. It seem very discriminative. Its clear that its the companys fault not mine and it takes away from the life of my rotors being turned next time I need new brakes this is bad business! I want new rotors installed as I should since thats what I paid for!!!

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Tam W

    1 star

    05/01/2024

    The worst service ever and from certified scam artists!! I brought my vehicle here on (4-18) after noticing a leak of fluid under my car. I told the advisor during check in that it was probably my water pump with the issue. After waiting for them to complete the diagnostic which took over 2 hours and I had an appointment, I was told that my housing coolant needed to be replaced for an estimate of over $600, I foolishly trusted these idiots and allowed them to work on my car. Over 5 hours later and $718, I took my vehicle home. 12 days later, I notice more of the same fluid leaking from under my car, next morning I took my car back. After waiting for an hour and a half, I go to the advisor, *****, who tells me they found a leak in my water pump and would cost $1,071. No ****, I knew it was the water pump the whole time. I stated I should not have to pay as they supposedly found the issue and fixed it 12 days prior so if they missed a leak, that is not my problem. They replaced the wrong part and refused to accept responsibility. I am taking this as high as it will go, this is robbery from clowns.

    Local BBB

    BBB Serving Central & South Alabama

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