ComplaintsforCapitol Chevrolet
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Ive had brand new brakes and rotors installed by this company. I noticed my rims was producing a lot of brake dust and then noticed grinding sounds whenever I braked. So I then rubbed my hand across the front rotors and noticed a sharp in them. Capital Chevrolet replaced the brakes but turned the rotors. I am dissatisfied I shouldve received new rotors as well due to the defect of the brand new parts I received. The service advisor told the ** and service advisor that I wasnt pleased with not receiving new rotors and they said its not covered under warranty and its their brand new parts that was defected. I dont think they would have made that decision for every customer. It seem very discriminative. Its clear that its the companys fault not mine and it takes away from the life of my rotors being turned next time I need new brakes this is bad business! I want new rotors installed as I should since thats what I paid for!!!Initial Complaint
02/10/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My vehicle was brought in for service on a NHSTA Recall item. I also had the business to program two key pods(at my expense). I was told it would take three to four hours to complete the service. I received a text message as i left from the business as well (9:36AM).I text the business at 2:09PM concerning the status.At 2:21PM, I received a call from ****** stating my vehicle was ready. Upon arriving for pickup, I was asked by an employee(*****) the name of the person who helped me and my name. I informed ,I didnot know the person name and gave her my name. She walked over to a black female and attempted to give her the paperwork.She walked off. She then gave it to a young black male .Upon checking the charges, I was charged $22.48 for shop supplies,recycline and waste disposal.This was explained to be for the technicians using their tools.I inquired to the time of the completion of my vehicle. The black female yelled" its on the paper.Give him his keys and he can get his vehicle from the side of the building!".I had to walk outside in the rain to retrieve my vehicle. As a Disable Veteran and customer, first I shold not have been charged anything for a RECALL. Secondly, The customer service received appeared to be intinally to provoke a reaction. This incident should be investigated to the fullest extent possible concerning the charges and customer service.Initial Complaint
08/25/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I took my son's car to Capitol chevrolet to get a switch put in after he broke the key off in the switch, I had the car towed over there on August 7, 2021, call and spoke with some one on Monday August 9, whoever I spoke with they scheduled appointment for the car on Tuesday August 10, I explain all I need is a switch but I call the parts first they stated how much it will be and then I call the service department they stated it will cost $xxx for labor, before I took the car the lock smith came and couldn't get the key out, they suggested taking it to the shop but all we needed was a switch, then I went by capitol Chevrolet and spoke with Erica about no one has look at the and nothing has been done, I explained all we need is a switch with key, i got the lock doctor to come and fix the car for $xxx and call her to let them know I got the car fix and they scam me out of xxx for work they didn't do, they never even look at the car or did nothing, I took pictures before,
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.