Business ProfileforHartford Courant

Bait and switch Every time I sign up with the Hartford Courant they tell me one thing and then do another. Case in point in February 9th of this year I received a bill for $129.99 and I called them and contested the bill and Jormar stated it included a supply chain cost, but they would credit it and my total cost would be $117.00 thru 9.13.24. Then, I receive a new statement on 7.4.24 saying I was paid thru 8.5.24 (this date is over 30 days earlier then the original paid thru date of 9.13.24). Then, I receive another statement on 7.29.24 saying I am paid thru 7.28.24 (this date is over 30 days earlier than the original paid thru date of 9.13.24). I called them and they said I owed a back payment. Today is 9.12.24 and my subscription is not suppose to expire until tomorrow. Because of their false claims and charges I cancelled my subscription. The subscription is not for me but my elderly Mother who is on a VERY fixed income. I wanted to renew her subscription but when they said I owed a back payment I was aghast. Luckily I keep all the statements they sent to me. And I have the 2.9.24 statement that states with my payment of $117, I am paid thru 9.13.24. I believe the Hartford Courant uses very deceptive billing and coercion practices to get customers to pay what they want. It is NOT the way to do do business.

****, I have cleared the balance owed on the account and restarted delivery for tomorrow. Please reach out if you have any further issues at ************ ** *********************************  Thanks. Kevin L*********** Circulation Sales & Marketing Manager