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BBB Complaint Submission Terms

I have read and agree to all provisions of the BBB Terms of Use, which govern my use of this website and all submissions of content and information to BBB, including this Complaint. I acknowledge that my submission of this Complaint will be subject to the licenses and other terms regarding “User Content” described in the BBB Terms of Use.  

I certify that this Complaint:

  • Is a truthful account of my experience with the business, and I alone am legally responsible for the truth of what I write.
  • Does not include any personally identifiable information.  

I understand that:

  • After my Complaint is closed, the text of my Complaint may be publicly posted on the BBB website for up to 1,095 days (3 years). I may withdraw my consent to publish the text of my Complaint at any time by notifying BBB, although BBB will continue to count my Complaint in the total number of complaints against the business.
  • This Complaint, along with my contact information, will also be sent to the business or third parties that help businesses manage their customer relationships.  
  • BBB reserves the right to not post my Complaint in accordance with BBB policy.  
  • BBB may edit my Complaint to protect privacy rights and to remove inappropriate language or other objectionable content.  
  • If I file a Customer Review with BBB on this business, my Complaint supersedes a Customer Review.   
  • If I file a Complaint and Customer Review regarding the same experience, BBB may consider posting a Customer Review if the Complaint does not meet BBB’s acceptance criteria for processing the Complaint.
  • BBB may use my contact information for verification purposes, and BBB may share information provided by me and the business with other BBB affiliates and organizations and with third parties (see BBB Privacy Policy).

 

I consent:

  • To the sharing of my complaint and personal information with the U.S. Federal Trade Commission's Consumer Sentinel, which can be accessed by governmental agencies for investigating fraud.