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Business Profile

Small Appliance Services

Carolina Appliance Repair, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Small Appliance Services.

Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

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Review Details

  • Sue B

    Date: 05/23/2025

    We had a very disappointing and frustrating experience with Carolina Appliance Repair, which was assigned to us through our Lowe’s warranty service. We scheduled an appointment for a technician to inspect our washing machine between 9:00 AM and 2:00 PM. Despite waiting all day, no one showed up—and worse, there was zero communication during the scheduled window.
    At 2:15 PM, after the time window had passed, I sent emails, left voicemails and sent texts to the numbers provided I also messaged their Facebook page. Nearly 45 minutes later, I finally received a response saying the technician had the "wrong number" and that it was disconnected. This was false—the number they mentioned was the same one we used to speak with them the day before, and it was working perfectly. Lowe’s also confirmed the correct number and email were provided on the service ticket. This felt like an excuse, not a real attempt to resolve anything.
    When I pointed this out, there was no apology—just a message that the business was now closed for the weekend and our appointment was canceled. After wasting an entire day, this response was shocking. The lack of professionalism, accountability, and courtesy was unacceptable.
    Out of concern, I checked their reviews on Google and Facebook. I found multiple similar complaints from other customers: missed appointments, no-shows, and poor communication. More disturbingly, some women reported feeling unsafe being alone with the owner, Scott. That kind of feedback is deeply troubling and unacceptable for an in-home service provider.
    This experience wasn’t just inconvenient—it was disgraceful. For a company endorsed by Lowe’s, this level of service is incredibly disappointing. I strongly urge others to research carefully before trusting Carolina Appliance Repair with your home. Based on our experience and what I’ve read, I cannot recommend them to anyone.

  • michael w

    Date: 11/23/2024

    Owner has SERIOUS ISSUES RUDEST AND MOST UNPROFESSIONAL person in a business world. I've been in business for 30+years and have never experienced an owner like this. My tech James was Top Class this is a case where owner should learn from an employee. UNBELIEVABLE

    Carolina Appliance Repair, LLC

    Date: 08/11/2026

    We were not rude to the customer we say to the customer fax about the machine and the repair and why things go the way they are they were not happy with it and wanted us to change our business practices till the way they do I'm sorry that's not the way we do it again can't make people everyone happy all the time

  • CATHY R

    Date: 01/31/2024

    My extended service warranty agency set up a service repair with Carolina Repair Service to repair my refrigerator’s ice maker. As the other reviews state, Scott was rude and completely unprofessional. For 3 months I waited for a part that never came. I only called twice during that time to check on the status. When I called the last time, I was told there was not ETA of when the part would come in. After questioning why this is acceptable and what could be done about it, the Owner said “customers think they are privileged and don’t understand how it’s not the businesses fault the part isn’t in.” So I contacted the extended warranty company. They said that Carolina Appliance Repair was not sending them any updates. I communicated that to the owner, Scott, who said “they [warranty service plan reps] lie all the time.” I have never met a more rude, unprofessional, untruthful Business Owner. I’m still shocked at how horrible this experience was and that it seems to be their norm. Terrible!!

    Carolina Appliance Repair, LLC

    Date: 08/11/2026

    This was 2024 2 years ago I'm sorry I do not remember but I can tell you that we have never told a customer anything rude like that we have stated to customers that we have no control over parts and that is a fact we have no control reports we can only work from the parts Distributors and they run take care of the problem thank you for the feedback

Carolina Appliance Repair, LLC is NOT a BBB Accredited Business.

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