About
Important information
- Additional Info:The Bath Authority notified BBB that they are no longer accepting new business. The Bath Authority will continue to fulfil existing installations and honor warranty obligations through their service teams.
- Additional Info:Michael Strmac, Owner of The Bath Authority LLC is also a principal of Universal Windows Direct. Both companies share an address, but have individual phone numbers. A separate BBB Business profile is available here.
Overview
Headquarters
The Bath Authority
7845 Northfield Rd Ste C
Walton Hills, OH 44146-5522
See Hours
| Monday | 7:30 AM - 4:30 PM |
|---|---|
| Tuesday | 7:30 AM - 4:30 PM |
| Wednesday | 7:30 AM - 4:30 PM |
| Thursday | 7:30 AM - 4:30 PM |
| Friday | 7:30 AM - 4:30 PM |
| Saturday | Closed |
| Sunday | Closed |
BBB Accreditation & Rating
About This Business
BBB Accredited Since: 2/24/2021
Years in Business: 6
Products and Services
Photos and Videos
Business Details
- Local BBB:
- BBB Serving Greater Cleveland
- BBB File Opened:
- 2/5/2021
- Business Started:
- 10/29/2020
- Business Incorporated:
- 10/29/2020
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management:
- Mr. Michael Strmac, Owner
- Ms. Juanita Davenport, Advertising Manager
Additional Contact Information
- Principal Contacts
- Mr. Michael Strmac, Owner
- Customer Contacts
- Mr. Michael Strmac, Owner
- Additional Phone Numbers
- Other Phone: (855) 864-7620
- Additional Websites
- yelp.com/biz/the-bath-aut...
Additional Information
- Payment methods
- Discover
- MasterCard
- Visa
- Credit Card
- Financing
Accepts major credit cards and offered flexible financing options.- Refund and Exchange Policy
- Since Great Day Improvements handles the service pipeline, you can request structural repairs or product servicing by calling customer support directly at (866) 539-2284.
- Business Categories
- Bathroom Remodel, Construction Services, Home Improvement, Remodeling, Bathroom Design, Shower Enclosures, Baths
Latest Reviews
Amy S
"Worst decision and experience EVER. Paid in Sept." ... Read full review
Vlora M
"Upgrade approved a $33,000 loan on May 14, 25, and sent the funds to Bath Authority the next day. I became nervous and canceled, but after REMOVEDfrom the Bath Authority came out and we reconsidered, the Upgrade funds were reactivated on May 19, 25." ... Read full review
Bernidean S
"This was a great experience, REMOVEDclosed my deal and was informative, patient, and helpful. REMOVEDinstalled my walk-in shower, and they were great, very neat, friendly and professional." ... Read full review
Frequently asked questions about The Bath Authority
Is The Bath Authority BBB Accredited?
Yes, The Bath Authority has been a BBB Accredited Business since February 24, 2021.
What is the BBB rating of The Bath Authority?
The Bath Authority has a B+ BBB rating. Ratings run from A+ to F and are BBB's opinion of how a business is likely to interact with its customers, based on complaint history, transparency, and available public data.
How many complaints does The Bath Authority have on BBB?
The Bath Authority has 58 complaints filed with BBB in the last 3 years, 19 of them in the last 12 months. This profile includes complaints for the headquarters and corporate-owned locations of The Bath Authority.
How many customer reviews does The Bath Authority have on BBB?
The Bath Authority has 61 customer reviews on BBB. This profile includes reviews for the headquarters and corporate-owned locations of The Bath Authority.
How do I file a complaint against The Bath Authority?
Where is The Bath Authority located and what areas does it serve?
The Bath Authority is headquartered at 7845 Northfield Rd Ste C, Walton Hills, OH 44146-5522. Service area: Serves 14 counties across Northeast Ohio—including Cuyahoga, Lorain, Stark, Summit, and surrounding areas—covering Akron, Beachwood, Bedford, Brecksville, Canton, Chagrin Falls, Cleveland, Elyria, Hudson, Lakewood, Lorain, Macedonia, Mansfield, Medina, North Canton, North Ridgeville, Parma, Shaker Heights, Solon, Stow, Strongsville, Tallmadge, Twinsburg, and neighboring communities.
What does The Bath Authority do?
The BBB Business Profile for The Bath Authority describes the business as follows: The Bath Authority is a bathroom remodeling contractor specializing in bath replacements, shower conversions, and custom bathroom renovations. Business category: Bathroom Remodel.
How long has The Bath Authority been in business?
The Bath Authority has been in business for 6 years, since 2020.
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