BBB Accredited Business Profile

CrossCountry Mortgage, Inc.

CrossCountry Mortgage, Inc.

(440) 262-3500

CrossCountry Mortgage, Inc.

14 years in business
6850 Miller Rd
Brecksville, OH 44141-3222
Fax Numbers
  • (440) 845-3777
Additional Phone Numbers
  • (440) 845-3700
  • (440) 552-0362
  • (877) 351-3400
  • (866) 877-4553
  • (877) 336-5174
  • (877) 336-5242
  • (440) 262-3537
  • (855) 736-5532
  • (440) 792-6007
  • (877) 545-9546
Additional Email Addresses
BBB File Opened: 02/23/2004
Business Started: 06/27/2003
Business Incorporated: 06/27/2003 in OH
Type of Entity
Business Management
  • Mr. Alex J. Ragon, Corporate Counsel
  • Mr. Chuck Dindia, Manager
  • Ms. Shannon Hendrix, Chief Marketing Officer
Business Category
  • Mortgage Broker
  • Consumer Finance Companies
  • Real Estate Loans

Additional Information
  • This company has an ownership and financial interest in First Source Title Agency, Inc., located in Parma, Ohio.  A separate review is available for that company online at
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB accredited business


Government Action

(Massachusetts) Commissioner of Banks, Mortgage Lender Licensing

On January 14, 2015, in the Commonwealth of Massachusetts, the company agreed to a consent order with the Commissioner of Banks, Mortgage Lender Licensing.  This was a result of an examination conducted November 6, 2013 to assess the company's level of compliance with applicable Massachusetts and federal statutes and regulations governing the conduct of those engaged in the business ... Read More

Government Action

(California) Department of Business Oversight

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency.  If the matter is being appealed, it will be noted below.

On October 26, 2016, CrossCountry Mortgage entered into a Consent Order with the California Department of Business Oversight.  The purpose of this Consent Order is to resolve allegations that the business v... Read More


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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

The following Government Agency(s) or Association(s) may be able to provide you additional information:

Ohio Department of Commerce
77 South High St., 21st Floor
Columbus OH 43266
Phone Number: (614) 728-8400
Fax Number: 000-000-0000

CrossCountry Mortgage, Inc.

CrossCountry Mortgage, Inc.


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