Business ProfileforCleveland Clinic Foundation

--On 22 Jan/2024, I began physiotherapy, at the Cleveland Clinic's ******* ******* ******, for concussion and whiplash caused by a motor vehicle. (MVA) --This ****** is a branch of Cleveland Clinic, USA --I was given paperwork stating that my auto insurance would reimburse the Cleveland Clinic through an **** payment system after I received my benefit for each visit from my extended health care insurance. See attached. --Instead, the Cleveland Clinic required me to pay them up front 100% of the cost of each visit. --The Cleveland Clinic, in violation of their own **** arrangement with my auto insurance, did not submit claims to the **** --The Cleveland Clinic told me I have to submit claims to my auto insurance. --My claims were denied by my auto insurance because of the **** arrangement they have with the Cleveland Clinic. --Instead of refunding the money to me, ******** **** in accounting at the Cleveland Clinic told me to continue to come for physio and they would stop charging me. --I paid Cleveland Clinic $110/visit for 11 physio treatments. --I received $20/visit from my extended health care insurance. --Cleveland Clinic, to date, has not submitted claims to the **** with my auto insurance, nor have they provided any refund to me. --I was also told by ******* *********, patient experience officer at Cleveland Clinic ******, that I was overbilled by them, and should have been charged $10.20 less than the $110 I was charged/visit. --******* emailed me last week that there would be a refund on my credit card early this week. --There is no such refund in my account. --I want the Cleveland Clinic to refund 100% of the money I paid them, and then charge me whatever the balance is after they have submitted the claims to my auto insurance via the ****.