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Description

This company manufactures consumer products.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Procter & Gamble Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Procter & Gamble Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 270 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

270 complaints closed with BBB in last 3 years | 88 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 52
Billing/Collection Issues 3
Delivery Issues 3
Guarantee/Warranty Issues 20
Problems with Product/Service 192
Total Closed Complaints 270

Customer Reviews Summary Read customer reviews

38 Customer Reviews on The Procter & Gamble Company
Customer Experience Total Customer Reviews
Positive Experience 12
Neutral Experience 4
Negative Experience 22
Total Customer Reviews 38

Additional Information

BBB file opened: February 01, 1928 Business started: 08/22/1837 in 0
Type of Entity

Corporation

Business Management
Mr. Alan G. Lafley, CEO
Contact Information
Principal: Mr. Alan G. Lafley, CEO
Business Category

Manufacturers & Producers

Alternate Business Names
P & G Procter & Gamble Procter & Gamble Company Procter & Gamble, Consumer Relations

Customer Review Rating plus BBB Rating Summary

The Procter & Gamble Company has received 4.62 out of 5 stars based on 38 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.