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      Country
          Country

          Find a Location

          The Procter & Gamble Company has 77 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • The Procter & Gamble Company

              2 Procter & Gamble Plaza Cincinnati, OH 45202

              BBB Accredited Business
            • The Procter & Gamble Company

              Prudential Tower Bldg. 42nd Fl. Boston, MA 02199

            • The Procter & Gamble Company

              3464 Mike Padgett Hwy Augusta, GA 30906

            • The Procter & Gamble Company

              P O Box 1496 Augusta, GA 30903

            • The Iams Company

              845 Commerce Dr Henderson, NC 27537

            Business ProfileforThe Procter & Gamble Company

            Detergent
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.41/5stars

            Average of 41 Customer Reviews

            Customer Complaints

            307 complaints closed in last 3 years

            122 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/1/1928

            Years in Business: 186

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Proctor & Gamble, located in Cincinnati, Ohio, manufactures consumer products.

            Products & Services

            Baby Care, Fabric Care, Family Care, Feminine Care, Hair Care, Home Care, Grooming, Personal Health Care, Oral Care, Skin and Personal Care

            Business Details

            This is a multi-location business.

            Find a Location

            The Procter & Gamble Company has 77 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • The Procter & Gamble Company

                2 Procter & Gamble Plaza Cincinnati, OH 45202

                BBB Accredited Business
              • The Procter & Gamble Company

                Prudential Tower Bldg. 42nd Fl. Boston, MA 02199

              • The Procter & Gamble Company

                3464 Mike Padgett Hwy Augusta, GA 30906

              • The Procter & Gamble Company

                P O Box 1496 Augusta, GA 30903

              • The Iams Company

                845 Commerce Dr Henderson, NC 27537

              BBB File Opened:
              2/1/1928
              Years in Business:
              186
              Business Started:
              8/22/1837
              Business Started Locally:
              8/22/1837
              Business Incorporated:
              5/5/1905
              Accredited Since:
              2/1/1928
              Type of Entity:
              Corporation
              Alternate Business Name
              • The Art of Shaving
              • P&G
              Business Management
              • Mr. Jon Moeller, Chairperson/CEO
              • Mr. Andre Schulten, CFO
              Contact Information

              Principal

              • Mr. Jon Moeller, Chairperson/CEO
              Additional Contact Information

              Phone Numbers

              Customer Complaints

              307 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/06/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I received these from ******* last week they’re the puffs ultrasoft six pack. They’re cut in half are in thirds when I pull them out of the box. This is the third box I’ve opened and about 15 out of each box is like this. This is the first time this has happened. Please advise.
              Read More

              Customer Reviews

              41 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Brittany M

              02/12/2024

              Oral-B is operating with fraudulent customer service policies! I just placed an order for a $200 Oral-B toothbrush and realized the ***** *** option had my old shipping address pre-filled. I immediately called Oral B Support to give them my new shipping address and was inexplicably told they "can't edit or cancel orders after they are placed." Just think about this for a moment. Have you ever encountered a customer service department that claims it has zero ability to manage customer orders? I'm shocked they're selling direct to consumers without basic account tools to serve their customers. Their solution was to pass me off to *** and request a redirect on my delivery, which has never worked in the past with other companies, as *** always passes me back to the seller. Oral B takes zero ownership of the variety of issues created by their exploitive policies and stunning lack of operational infrastructure, if that's even truthful. Given their disdain for their customers, I asked Oral B to refund me. Their solution? *If* I receive the delivery, I have to prep a return shipment with a list of EIGHT items, including the "original UPC," a receipt I need to print out with the purchase price circled on it (lol), and a piece of paper with my name, address, phone number, DOB (huh?), and reason for dissatisfaction which I've already expressed to them. The shipping fee is at my expense, and I'm reading from other reviewers it will take 9+ weeks to receive a refund *if* it's approved. Even worse, refunds aren't sent to your original payment method, but instead as a prepaid debit card from some unknown bank. Oral B, this couldn't be a more convoluted and hostile way to treat the customers who fund your paychecks. To resolve this complaint, I expect a refund to my original payment method in a timely manner. My order hasn't even shipped yet so this shouldn't be a problem! Get it together and start doing right by people!

              Local BBB

              BBB Cincinnati

              BBB Reports On

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