This Business Is Not BBB Accredited

Macy's

(513) 398-5221

Macy's

28 years in business
Headquarters
9111 Duke Blvd.
Mason, OH 45040-8999
Fax Numbers
  • (513) 573-2958
Additional Phone Numbers
  • (513) 398-5221
  • (212) 705-2000
  • (513) 745-5275
  • (513) 398-5221
  • (513) 573-2620
  • (800) 282-8800
  • (513) 398-5221
  • (800) 284-7049
  • (800) 281-0820
  • (513) 398-5221
  • (513) 398-5221
  • (513) 398-5221
  • (800) 654-2813
  • (502) 423-3000
  • (513) 398-5221
  • (513) 398-5221
  • (513) 398-5221
  • (513) 398-5221
  • (513) 398-5221
  • (513) 398-5221
  • (513) 361-4200
  • (513) 573-2754
  • (513) 398-5221
  • (513) 398-5221
  • (800) 264-0069
  • (866) 593-3929
  • (800) 289-6229
  • (513) 745-5292
  • (513) 398-5221
  • (513) 398-5221
  • (800) 343-2686
  • (800) 777-2743
  • (513) 398-5221
  • (513) 398-5221
  • (513) 398-5221
  • (800) 950-0340
  • (513) 573-2346
  • (270) 685-4411
  • (800) 542-7704
  • (513) 398-5221
  • (513) 398-5221
  • (513) 398-5221
  • (513) 398-5221
  • (877) 887-8781
  • (513) 398-5221
  • (513) 398-5221
  • (513) 398-5221
  • (800) 227-0859
  • (513) 361-4391
  • (513) 573-8739
  • (513) 573-8028
BBB File Opened: 01/01/1928
Business Started: 01/01/1989
Type of Entity
Corporation
Business Management
  • Mr. Jeff Gannette, President & CEO
  • Mr. Mike Gatio, President, MCCS
Business Category
  • Department Stores
  • Credit Cards & Plans
  • General Merchandise - Retail
  • Internet Shopping

Additional Information
  • A separate report on Macy's Inc. is available upon request. Macy’s and Bloomingdale's use Department Store National Bank (DSNB) as their credit card administrator. DSNB is a subsidiary of Citibank.  A separate BBB Business Review for Ci...
  • A separate report on Macy's Inc. is available upon request.

    Macy’s and Bloomingdale's use Department Store National Bank (DSNB) as their credit card administrator. DSNB is a subsidiary of Citibank.  A separate BBB Business Review for Citibank is available through the New York BBB. 

Alternate Business Names
  • Bloomingdales
  • Macy's Credit & Customer Services, Inc.
  • Macy's Credit Cards
  • Macy's Goodyear Tire Service
  • Macys Debt Protection
  • Macys Department Store
  • MCCS

NR

Government Action

The People of the State of California v. Macy's, Inc.

The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved.  We are providing a summary of the government’s allegations, which have not yet been proven.

On December 7, 2016, the Los Angeles City Attorney filed a lawsuit with Macy's alleging that Macy's made false and misleading statements in regard to price reductions ... Read More

Overview

Macy's Credit & Customer Service provides customer service and credit services for stores owned by Macys, Inc., such as credit authorizations, new account development and processing, customer service and collections for FDS Bank. It also provides telemarketing, online, mail and phone order-processing services for Macy's retail department store divisions.  Any BBB complaints received with Macy's retail stores are handled by Macy's Credit & Customer Service and are included in this business review.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
The business is in the process of responding to previously closed complaints.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Macy's

This Business Is Not BBB Accredited

Macy's

Customer Review Rating:

95%
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