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          Find a Location

          McSwain Carpets & Floors has 8 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • McSwain Carpets & Floors

              2430 E Kemper Road Unit B Cincinnati, OH 45241-5806

              BBB Accredited Business

            • McSwain Carpets & Floors

              7332 Tylersville Road West Chester, OH 45069

              BBB Accredited Business

            • McSwain Carpets & Floors

              1170 Smiley Avenue Cincinnati, OH 45240

              BBB Accredited Business

            • McSwain Carpets & Floors

              4730 Glendale Milford Road Cincinnati, OH 45242

              BBB Accredited Business

            • McSwain Carpets & Floors

              8394 Beechmont Avenue Cincinnati, OH 45255

              BBB Accredited Business

            Business ProfileMcSwain Carpets & Floors

            New Carpet
            Multi Location Business
            BBB accredited business

            Contact Information

            2430 E Kemper Road Unit B

            Cincinnati, OH 45241-5806

            Visit Website
            (513) 771-1400

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            10 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/23/1991

            Years in Business: 54

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            McSwain Carpets & Floors in Cincinnati, OH offers floor covering sales and installation in Greater Cincinnati, Northern Kentucky and Dayton, Ohio.  

            Business Details

            This is a multi-location business.

            Find a Location

            McSwain Carpets & Floors has 8 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • McSwain Carpets & Floors

                2430 E Kemper Road Unit B Cincinnati, OH 45241-5806

                BBB Accredited Business

              • McSwain Carpets & Floors

                7332 Tylersville Road West Chester, OH 45069

                BBB Accredited Business

              • McSwain Carpets & Floors

                1170 Smiley Avenue Cincinnati, OH 45240

                BBB Accredited Business

              • McSwain Carpets & Floors

                4730 Glendale Milford Road Cincinnati, OH 45242

                BBB Accredited Business

              • McSwain Carpets & Floors

                8394 Beechmont Avenue Cincinnati, OH 45255

                BBB Accredited Business
              Location of This Business
              2430 E Kemper Road Unit B, Cincinnati, OH 45241-5806
              BBB File Opened:
              11/1/1982
              Years in Business:
              54
              Business Started:
              7/18/1969
              Business Incorporated:
              3/30/2009
              Accredited Since:
              10/23/1991
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • MCAF, LLC
              • McSwain Pro
              Related Businesses
              Business Management
              • Mr. Jason McSwain, President
              • Ms. Debby Duane, Manager, Service & Installation
              • Mr. Gary Pauly
              • Mr. Barry Wert, Executive Vice President
              • Mr. Kevin Carnes, Installation/Service
              • Mr. Dean Wright
              • Ms. Michelle Bruegge, Advertising Director
              Contact Information

              Principal

              • Mr. Jason McSwain, President

              Customer Contact

              • Ms. Michelle Bruegge, Advertising Director
              Additional Contact Information

              Fax Numbers

              • (513) 326-4270
                Primary Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              10 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/02/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              Our builder used McSwains to provide flooring and tile for the new home we purchased. We chose an Armstrong hardwood product for multiple areas of our home. Apparently the product they sold us had manufacturing issues that McSwain knew about but Armstrong went out of business. We notified McSwains that there were problems with the flooring last April (2023) and they had an independent inspection of the flooring in May. Since then we have gotten the run around from McSwains and no resolution. They initially said that they “couldn’t guarantee anything” but they would “make it right”. I last emailed them 2/19/24 to ask them to give me a response by the end of the month and received a I’ll get back to you tomorrow email and nothing since…
              Read More
              Read 9 More Complaints

              Customer Reviews

              4 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              KS S

              12/15/2023

              Ordered my carpet and then the delivery day came. Installers were very nice, however after they pulled out all the old padding and carpet, they noticed the new carpet was defective (bad lot). Even with the defective new carpet being a bad lot, they had to go ahead and install because they already removed the old padding/carpet. **************** called and stated they were going to rush another order and then make sure they inspected prior to delivery. That was over two weeks ago and now the new order is ready, and it did not pass inspection. How do they make carpet and not inspect during the process to see potential issues? All my upstairs furniture was moved to the first floor and x-mas in 10 days. In addition, I have already started making payments on the carpet and have not heard back from a manager yet. I really wish I would have read all the other customer reviews before I selected **********************. I got numerous quotes from other companies, and I picked the wrong one!
              Read 3 More Customer Reviews

              Local BBB

              BBB Cincinnati

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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