Reviews

Review Details

• Review fromAlly Z

  Date: 08/17/2026

  1 star
  Worst management company I've ever had to work with. There was a leak in the building a few months ago and while Hales sent out a plumber to ensure no further damage, they did little to nothing after that. The affected owners desperately attempted to contact Hales to assist in managing the situation and were left to fend for themselves with absolutely no oversight from the one company paid to manage these types of situations. It took over a month for the affected common area to be remediated which resulted in mold and further damage to that area. Beyond this, they are extremely difficult to work with. Owners are not allowed to email the property manager. This isn't a rule in our bylines, but our property manager has just made this up. We have emailed with other Hales property managers in the past. Owners are only allowed to submit tickets through our resident portal to talk with a person and a timely response is seemingly not required on their end. Additionally, the insurance information provided to residents through the portal is out of date and given the fact that we are currently going through an issue that goes through insurance, owners need that to move forward with their own claims. They refuse to send any insurance information to owners affected by the building leak.If it were only up to me, they would be fired and we would work with another management company.

• Review fromPatricia F

  Date: 05/29/2026

  1 star
  Horrible management company!Serious leaks in bathroom plumbing.First the faucet was leaking, then the valve under the sink, then the p-trap pipe burst!!I have not been able to use my bathroom sink.NOT SANITARY! I have to wash my hands in the kitchen sink after I poo!!!! REMOVEDfrom Hales said thats not an emergency. I said its a violation of the Chicago City Ordinance, which it is-to not have hot and cold faucet running in your bathroom. He said, No its not. Perhaps REMOVEDis wrong, but thats what my research showed.The owner, who is on the REMOVEDrequested that the water be shut off to allow licensed plumber to do the necessary work. ZERO!I rent and have gone through the owner of the condo. Violating city ordinances and about to file complaint.This company wont last. Many bad reviews already.They are NEGLIGENT AND IN THAT WAY, ABUSIVE!Also, this BS about not communicating with renters is stupid! If a negligent condo owner stays silent or MINIMIZES THE ISSUE, then the VERY REAL CRISIS OR PROBLEM, doesnt exist!Plumber here yesterday, 5/28/2026, along with the owner and couldnt do any work because NO ONE WOULD SHUT OFF THE BUILDING WATER 5/28/26!! Lots of BS about blueprints. Lots of REMOVEDabout owner receiving and not receiving proper blueprint. Did I mention my ceiling leaks when we get a hard, Chicago driving rain? Other unit owners have this problem too They always band-aid the problem!! Nine years w/that friggin issue too!!Back to bathroom issue, the plumber took a picture and owner stayed 2 minutes. UNABLE TO REPAIR PLUMBING supposedly due to water not being shut off.I texted HOA people and still no work scheduled or water shut REMOVEDthe mean time, P-REMOVEDrigged to collect water from valve under REMOVEDwater usage in bathroom!!P-trap might leak gasses.Former President of REMOVEDcustodian and I call this place the Titanic!CEO OF HALES, REMOVEDhas not contacted me. Our HOA AND OWNER APPEAR TO BE NEGLIGENT TOO
  

  Hales Property Management, Inc.

  Date: 06/03/2026

  We understand your frustration regarding the plumbing issues within your unit. However, it is important to clarify that the matters you describeincluding the sink faucet, shut-off valve, P-trap, and other plumbing components located within the REMOVEDthe responsibility of the unit owner/landlord and are not maintained or repaired by the REMOVEDor REMOVEDthe Association's management company, Hales acts on behalf of the Board of Directors and is responsible for administering matters that fall within the REMOVEDMaintenance, repair, and habitability concerns inside an individual unit must be addressed by the unit owner.Regarding the water shut-off referenced in your complaint, building-wide water shut-offs require advance coordination, scheduling, and approval through the Association. The shut-off requested for the unit owner's plumbing work was not initially scheduled in accordance with the Association's required procedures and therefore could not be performed at that time. Once the request was properly submitted and approved, the Association coordinated and completed the water shut-off to accommodate the unit owner's REMOVEDthe extent you have concerns regarding the condition of your rental unit, those concerns should be directed to your landlord, as the Association and its management company are not responsible for repairs or maintenance within the unit.Hales Property Management and the Association have acted within the scope of their responsibilities and in accordance with established Association procedures.Sincerely,Hales Property Management

• Review fromKelly m

  Date: 11/25/2025

  1 star
  I have placed several work orders with this company for my condo and none of them have been resolved they don't take responsibility for the things that they are required to repair yet they're quick if you owe money they literally want me to believe that the mailbox is owned by the REMOVEDjust because it says on the box that it's approved by the REMOVED. it it's been years since we were able to use our mailboxes and the mail just gets dumped in the bin the mail carrier has a universal key to open the approved mailbox you can't think that someone would believe that the United States postal service installs replaces and repairs all of the mailboxes in the REMOVEDthat's ridiculous I am not an idiot also I've repeatedly told them and put work orders in for the back door not closing properly especially in the inclement weather the door needs to be pulled shut otherwise you could gain access into the building without using your key that's not safety again they close out the work order saying that it's fixed when it's not.i have water damage in my ceiling from work that was supposed to be performed on a yearly basis yet they want to blame the person on top of me that it's her fault even after I paid $200 for a plumber to come out who inspected hers and mine and said that the leak was coming from the other side of the wall which is the association's responsibility they've yet to provide a receipt that the work that they should have had done was done now I still sit with water damage in my kitchen ceiling and nobody wants to claim accountability for it another work order closed out what are we paying for if they can't even address the issues
  

  Hales Property Management, Inc.

  Date: 01/20/2026

  Dear REMOVED,Thank you for taking the time to share your concerns. I understand your frustration, and I want to assure you that the issues you raisedparticularly those related to mail delivery and the unresolved water damage have been and are continuing to be looked into. Regarding the mailboxes, a service ticket has been opened with the REMOVED, and they are currently reviewing the issue. We are aware that multiple unit owners have reported similar concerns. I agree that the current condition and method of mail delivery are not acceptable, and the matter has been escalated. The Board is aware of the situation and recommends that affected owners also continue to follow up directly with REMOVED, as they control mail delivery and access to the mailbox system.With respect to the rear door, building security remains a priority. The door has been addressed; however, like most doors, it can be affected by weather and temperatures. The condition is being monitored, and we urge residents to report any issues so we can communicate them to the Board and vendor for long term solutions. Regarding the water damage in your kitchen ceiling, if your licensed plumber has determined that the source of the leak is a common element, the association will be step in to handle the associated repairs. If the source is determined to be from a unit, the responsibility would fall to that unit owner and their insurance. At this time, please provide any invoices, reports, or maintenance records you have so they may be reviewed by Board to determine responsibility and next steps. We appreciate you bringing these matters to our attention and value your patience as these items are reviewed and addressed through the necessary processes.Sincerely,Hales Property Management

• Review fromSameera M.

  Date: 05/03/2025

  1 star
  Hot water not working for multiple days when association is simply worried who’s calling if you’re a renter or owner to complain. So renters don’t have rights? I’m the owner and I was busy so my husband reached out and they were worried about petty issues over the urgency of fixing hot water. So now two days in a row I can’t shower and may I pay 4k for this building?
  
  Since they took over from westward management their attitude has been just horrid.