Business ProfileforHawk Chrysler Dodge Jeep Ram

Hello, my names ********************************* I had my 2015 jeep grand Cherokee serviced at hawk Jeep Chrysler in *********** ********.Service included oil change and a inspection on 1/16/2024.vehicle was done and was advised my vehicle needed no further attention.I get home and notice my vehicle leaking oil I call the service department of hawk Jeep they advise to bring it back in to have it looked over once again.on 1/19/24 I send out my Jeep to be dropped off by my brother to ************* to be looked over again.And he was told by service rep they would look over the Jeep sometimes they forget to tighten up oil filters he said and had my brother sign a paper to look at the Jeep .Turns out per their own diagnostics my vehicle had a crack on the oil filter housing adapter.They gave an estimate of $1600 for repairs.which I declined and I spoke to a service rep named ***************************** that I would have my vehicle picked up .i send out my mother and brother for pick up.They arrived at the dealer to very rude customer service and are hit with a $190 diagnostics that was never agreed on.as originally it was thought it was a oil mistake error by their techs.so my mother and brother proceeded to ask for a service manager for an explanation.they send out a technician whom had no name tag and was extremely rude and discriminatory.He proceeded tell my brother we had u sign a diagnostics estimate what u dont read papers before u sign them I dont have time for this Im supposed to have been off an hour agothen proceeded to threat my mother and brother that h*** have the vehicle impounded if he didnt receive payment.We are foreigners my mother speaks English with an accent.my mother tells him call ******* the owner .which he mocks her accent saying whos *******.i spoke with him over the phone and told him he was being extremely rude to my family he proceeds to hang up my call then tells my brother ** discount the ticket down to $120 .paid ticket and left dealership service departm