Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Neighborhood Loans Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Neighborhood Loans Inc.

      1333 Butterfield Rd Ste 600 Downers Grove, IL 60515-5603

      BBB Accredited Business
    • Neighborhood Loans Inc.

      5756 S Pulaski Rd Chicago, IL 60629-4437

      BBB Accredited Business
    • Neighborhood Loans Inc.

      2027 N Damen Ave Chicago, IL 60647-9523

      BBB Accredited Business

    Business ProfileforNeighborhood Loans Inc.

    Mortgage Lenders
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/1/2012

    Years in Business: 19

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Neighborhood Loans: Lombard - NMLS ID: 222982, is a mortgage broker which assists individuals in financing or refinancing a home purchase. The company residential mortgage licensee in California, Indiana, Wisconsin, Washington, and Florida in addition to Illinois. 

    Products & Services

    This company offers a variety of different mortgage options to homeowners and home buyers, offering them a spectrum of options in order to finance or refinance a home. Their website also provides articles explaining how mortgages work and how to use a mortgage responsible in order to avoid excess debt. Individuals interested in obtaining a mortgage can gain a quote directly from their website. Clients who already have a mortgage can receive help in refinancing their mortgage from the company, even if their existing mortgage was poorly financed or has damaged their credit score. Special options for veterans and others in specific circumstances are available. Programs for debt consolidation, Adjustable Rate Mortgage, existing homeowners with poor credit scores, individuals looking to buy a home from the Housing Department, homeowners who need a loan to make home repairs, and reverse mortgage offers for seniors, are all available through the website.

    Business Details

    This is a multi-location business.

    Find a Location

    Neighborhood Loans Inc. has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Neighborhood Loans Inc.

        1333 Butterfield Rd Ste 600 Downers Grove, IL 60515-5603

        BBB Accredited Business
      • Neighborhood Loans Inc.

        5756 S Pulaski Rd Chicago, IL 60629-4437

        BBB Accredited Business
      • Neighborhood Loans Inc.

        2027 N Damen Ave Chicago, IL 60647-9523

        BBB Accredited Business
      Location of This Business
      1333 Butterfield Rd Ste 600, Downers Grove, IL 60515-5603
      BBB File Opened:
      10/7/2008
      Years in Business:
      19
      Business Started:
      2/1/2005
      Business Started Locally:
      2/1/2005
      Business Incorporated:
      3/2/2005
      Accredited Since:
      8/1/2012
      Licensing Information:
      • NMLS# 222982
      Type of Entity:
      Corporation
      Alternate Business Name
      • Neighborhood Loans
      • Your Neighborhood Loans
      • Neighborhood Loans, Inc.
      Business Management
      • Mr. Gaspare Reno Manuele, Partner
      • Mr. Tony Ameti, Partner
      • Ms. Jennifer Sperry, Vice President
      Contact Information

      Principal

      • Mr. Gaspare Reno Manuele, Partner
      • Ms. Jennifer Sperry, Vice President

      Customer Contact

      • Mr. Gaspare Reno Manuele, Partner
      • Mr. Tony Ameti, Partner
      • Ms. Jennifer Sperry, Vice President
      Additional Contact Information

      Fax Numbers

      • (630) 582-5100
        Other Fax

      Phone Numbers

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      6 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ann T

      1 star

      08/06/2023

      ALWAYS lose either my boyfriend's check or mine for mortgage payments, even though they are in the SAME envelope! First, it was they lost my boyfriend's check but then found it and applied it and told us to send exact payments. So we did. Then, they lose my check and can't seem to find it, even though I have a record that I paid it and I KNOW I put it in the SAME envelope! I don't know how they can be that incompetent, unless they let a check fall out. They told me on the phone that we need to do payments in separate envelopes (information that could have been a useful update by mailed letter or phone call, but that was NEVER received) and that if it doesn't show in my account by this week, to call back and then make another payment, within the grace ****** of 10 days. Ok, but I better not be charged a late fee because of YOUR incompetence! It is also IMPOSSIBLE to set up an online account, as entering my or my boyfriend's correct information to do so, produces a result of a message stating that I need to contact customer service as it is unavailable for my loan. WHY??!!!???!I really would like to consider going to a different company to process payments, if it were possible. This experience is INFURIATING! How can you lose checks?!!?!? Honestly!

      Local BBB

      BBB of Chicago & Northern Illinois

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.