Complaints
This profile includes complaints for Neighborhood Loans Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I activated an account i am a first time home owner and did not know how many scams we would get in the mail that looked real. I activated this account for home warranty and was told i can cancel anytime and get a refund. I have been calling for WEEKS! and they refuse to help me to cancel. They have been very disrespectful and i just want to cancel and make sure my bank account does not get charged !
Business Response
Date: 06/10/2025
Subject: Response to Home Warranty Complaint
Thank you for reaching out regarding your concerns about the home warranty associated with your recent home purchase.
Please be advised that Neighborhood Loans, Inc. does not issue, manage, or maintain any affiliation with home warranty companies.
As outlined in your purchase agreement counteroffer, you elected to pay for the home warranty. An amount of $800 was collected at closing for this purpose and is clearly reflected on the Closing Disclosure provided at settlement.
The title company involved in your transaction would have issued the payment directly to the home warranty provider. If you wish to ****** the home warranty, you will need to contact the home warranty company directly. An invoice for the home warranty should have been provided to you at or shortly after closing.
If you do not have a copy of the invoice or need assistance identifying the home warranty provider, we recommend contacting the title company that facilitated your closing. A copy of the Closing Disclosure reflecting the $800 payment to the ********************* and a copy of the purchase agreement counteroffer have been uploaded as supporting documentation.
Please let us know if you need any additional documentation or support.
Sincerely,
******** ******
VP of Compliance
Neighborhood Loans, Inc.Initial Complaint
Date:01/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I originally had review on ****** regarding Neighborhood loans to describe the problem: ----Source: ********************** I worked with *********************** and his team; unfortunately, I cannot say the process was smooth.In the initial disclosures, I noticed mistakes because they had falsely credited me for part of the appraisal. I had signed an appraisal waiver to supposedly get me back my 500$, but they then informed me it was too late and that I wouldnt be getting the 500$ back. But that was only one of two mistakes that would carry on through the process.Second, there were assumptions made that I used one of the teams contacts for home insurance, but I did not. So they had to correct this issue 4 times before the final disclosures arrived.I was informed by my realtor and title company that the final disclosures usually arrive a few days before the actual closing. However, my final disclosures arrived when I got the title company to sign the final documents.[........]Lastly, we (my realtor and the title lawyer) waited while the final disclosures were corrected 3 times before we could finally sign all the documents at the title company.-----However, I have a new huge issue from all this: Ive been improperly or falsely insured for nearly 2 years. And its yet another mistake from neighborhood loans.I logged into my portal ********************* for verification of insurance to compare with alternative providers & found that my address numbers were flipped! They read **** (incorrect) NOT **** (correct).I called my insurance company and they confirmed that Neighborhood loans staff verified the correct address. They additionally mentioned that correcting the address would require a rewrite, so I have to look for alternative insurance providers. No insurance for 2 years.I paid over 3,000$ in closing including $1,450 in processing fees. With how horrible the process of neighborhood loans has been (even over 2 years), I think I deserve it back.Business Response
Date: 02/12/2024
In response to the complaint, the Sales Manager reached out to ************ and discussed the complaint. The Sales Manager assisted ************ with the insurance policy regarding the incorrect address reflected on the insurance dec page. Neighborhood Loans, Inc. provided the correct property address request to the insurance company, but the address was transposed, and this was not caught. The Sales Manager also pointed out to ************, he did not have a condo insurance policy, but a standard homeowner's policy. The Sales Manager provided ************ with the master condo insurance coverage to provide to his insurance company.
At the end of the conversation, ************ was pleased and appreciate of the assistance. ************ will reach out to the Sales Manager if anything is needed in the future.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.