Customer ReviewsforNeighborhood Loans Inc.

So this is for the one in ************* **, branch manager **** where he knew about our situation n still let us go through with it giving us hope at thinking everything will be fine, and was suppose to be closing in a couple of days n long story short we had to pull out the deal n lost our ******* money because of the amount of the mortgage going up about ****** and the sad thing about it we told him what our budget was. He told our realtor one thing thinking our payments would be the same but it was not. I would never recommend them to nobody.

While we try to accommodate every client's perfect loan, there are certain circumstances in the market that can be beyond our control. Any changes to a loan are disclosed prior to closing so that every client can make informed choices before closing. After speaking to the branch and the agents, Neighborhood Loans is reimbursing you for half of the ******* money.

If I could leave a negative 5 stars I would. The people I had dealt with are very unprofessional. I was told not to make my next months payment it will be paid off before the due date. As the month got closer to the end I sent a text to see what was going on. They started to back track and it sounded like maybe its not going to happen. Later that day they called and said to give them ***** hrs I aint heard a thing Ive texted called and emailed no response. Steer clear

Were sorry your experience didnt go as expected. Unfortunately, issues can sometimes arise. Our clients are the number one priority, and we are dedicated to finding a resolution that satisfies you. Please reach out to us at ************ or ************************************ and we will do our best to make it right. We understand you've been in contact with your loan officer over the last few days but we're also here to help if you feel it's not getting addressed in a timely manner.

Our mortgage was sold to Neighborhood Loans (**). We set up *** to make our payments. We received a letter in the mail from ** stating that our *** was denied. We went online and saw that the payment had not been made by the due date so we made it. The next day, ** took another payment out of our credit union account. A couple of days later, we received an apology letter stating the "denial letter" should not have been in the computer, along with the obligatory, "sorry for any inconvenience" statement.I called ** and told them we needed the money put back in to our account ****, so that we wouldn't be overdrawn. The first person I spoke with told me I needed a bank statement and would have to convert it *** to prove the money was taken out. I asked, "Don't you have my account in front of you?" I was told yes. I asked if the double payment could be seen and was told, "Yes." I said, "Since this was **'s mistake, why can't you put the money in the account?" I was told that's the way it was.Not satisfied, I called back. I told the person I needed to speak with a supervisor. She instead put me on hold and spoke with her team leads, and then told me a check would be overnighted and I wouldn't have to convert my statement to ***. That was on Friday May 7. By Monday May 10 still no check. I was overdrawn in my bank account and charged $30. I called ** back and was told the reason I didn't receive the check was because I hadn't converted the bank statement to ***.I would avoid doing business with this company. If you have a new mortgage or refinance, I would require the lender to stipulate that the loan not be sold to Neighborhood Loans.

Mr. Dyer is 100% correct – Neighborhood Loans got this wrong. This is not how we do business. To help make it right, we’ve refunded the double-charged portion, confirmed with his bank that the NSF fees were waived, and given a $500 refund in consideration for the headaches we’ve caused him this week. Neighborhood Loans has an obligation to make sure that everyone we service is taken care of properly and with respect. Mr. Dyer’s situation has given us a reason to look hard at our servicing and get better.