BBB Accredited Business Profile

Sears Holdings Corporation

Sears Holdings Corporation

(847) 286-2500

Sears Holdings Corporation

130 years in business
Headquarters
3333 Beverly Road, A4-244b
Hoffman Est, IL 60179-0001
Additional Phone Numbers
  • (800) 762-3049
  • (847) 221-0842
  • (708) 345-3667
  • (708) 922-1500
  • (708) 489-6422
  • (815) 544-6533
Additional Email Addresses
  • ncr@sears.com
  • searscares@searshc.com
Additional Website Addresses
BBB File Opened: 10/06/1926
Business Started: 01/01/1887
Business Started Locally: 01/01/1887
Business Incorporated: 06/26/1906 in NY
Type of Entity
Corporation
Business Management
  • Ms. Vickie Schutze, Director, Executive Member Support and Compliance
Business Category
  • Department Stores
  • Home Builders
  • Construction & Remodeling Services
  • Air conditioning & Heating Contractors - Residential
  • NAICS: Department Stores (except Discount Department Stores)
  • Appliances - Major - Dealers
  • Appliances - Major - Parts & Supplies
  • Appliances - Small - Dealers
  • Bedding
  • Boys Clothing & Furnishings - Retail
  • Childrens & Infants Wear - Retail
  • Cooking Utensils
  • Exercise Equipment & Machines - Sales
  • Lawn & Garden Equipment & Supplies
  • General Merchandise - Retail
  • Hardware - Retail
  • Jewelers - Retail
  • Lawn Mowers
  • Mens Clothing & Furnishings - Retail
  • Paint - Retail
  • Shoes - Retail
  • Television & Radio - Dealers
  • Tire Dealers
  • Tools - Electric
  • Tools - Hand
  • Womens Apparel - Retail
  • Appliances - Major - Service & Repair
  • Auto Repair & Service
  • Carpet & Rug Cleaners
  • Home Electronics
  • Snow Removal Equipment

Additional Information
  • According to a Sears representative, consumers are to direct all concerns and complaints regarding Sears credit cards to Citi Card Services in New York, by forwarding them to the New York BBB. Sears cannot investigate issues dealing with the Sears cr...
  • According to a Sears representative, consumers are to direct all concerns and complaints regarding Sears credit cards to Citi Card Services in New York, by forwarding them to the New York BBB. Sears cannot investigate issues dealing with the Sears credit card, as it no longer has access to credit card account information.

    All Sears complaints are handled at the Hoffman Estates location, regardless of what store the consumer visited. Sears Holdings has requested that they be given the opportunity to assist with the resolution of your complaint before filing a formal complaint with the BBB. To contact Sears, please e-mail CustomerRelations@searshc.com for assistance. Your concern will be addressed within 24 business hours.

Products & Services
This company offers general retail merchandise.
Service Area
We service the following area(s): Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virgin Islands, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Alternate Business Names
  • Sears Merchandise Group
  • Sears Auto Repair
  • Sears Driving School
  • Sears Home Central
  • Sears Catalog
  • Sears Dental Ctr
  • Sears Home Protection Plan
  • Sears Appliance Select
  • Sears Auto Center
  • Sears Roebuck
  • The Great Indoors
  • Sears Service Center
  • Sears National Customer Relations
  • Sears Home Improvements
  • Sears Department Store
  • Sears and Roebuck
  • Sears Service Unit
  • Sears Home Central Heating & Installatio
  • Sears Watch & Jewerly Service Center
  • Sears
  • Sears-National Customer Relati
  • Sears Roebuck & Company
  • Sears Optical
  • Sears Wishbook
  • MyGofer
  • Sears Garage Doors
  • Super Kmart
  • K-Mart
  • Hometown Outlets
  • National Claims Center

BBB accredited business

A

Government Action

The People of the State of California, Plaintiff, v. Sears, Roebuck and Co., Sears Holdings Management Corporation

On December 8, 2016, Los Angeles City Attorney Mike Feuer announced that his office has sued national retail giants J.C. Penney, Sears, Kohl’s and Macy’s, alleging that to increase sales, each of the companies used “false reference pricing” schemes to mislead customers into believing items were being sold at significant discounts.

Fou... Read More

Overview

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Sears Holdings Corporation include:

  • Length of time business has taken to respond to complaint(s)

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Sears Holdings Corporation

Sears Holdings Corporation

BBB ACCREDITATION SINCE 12/01/1926

Customer Review Rating:

97%

Composite Score: