Business ProfileforTreatment Products, Ltd.

On June 29, 2018 we purchased a new Chrysler Pacifica minivan from Napleton of *****************. As part of the purchase we paid $1650 for "The Treatment". "The Treatment" includes protection and sound proofing that is added to the car, and, a 5 year surface corrosion and 10 year rust perforation warranty. One of the door panels on our vehicle is now rusting. On June 6, 2024 we were told to directly contact "The Treatment" by Napleton of ***************** using the contact info which is shown on the back of the warranty document from "The Treatment". June 6, 2024 I called "The Treatment". They verified my warranty registration (# *****). They said they would email me a claim form. It took me calling twice more (June 10 and June 11, 2024) before I was finally emailed the form on June 12, 2024 After reviewing the claim form I called "The Treatment" again to clarify exactly what they needed in the claim response and that emailing it back to them was acceptable. I emailed the completed claim form with everything they said was essential back to them June 12, 2024. Since June 12, 2024 I have reached out to "The Treatment" via email and phone calls a total of 6 times asking where is the response to my claim. Although I have been in communication with many people at "The Treatment" (spelling could be wrong ...*****, *****, ************************) and I am always told someone will respond... no one has responded to the claim for 2 months.