Business ProfileforGroupon, Inc.

On April 18, 2024 I purchased 3 *************************** / ********, ** Tickets from Groupon in the amount of $270. The tickets was only for 1 day and that day was for 4/20/2024. On 4/20/2024 at approximately 1pm my family and I drove to the water park and we walk in to check in when The front desk female representatives told us the devastating news that we could not enter the park because they was sold out. My family and I drove over 1 hour to the park in which we had never visited before, when we was told we couldnt enter the park my child cried. The female representative called her supervisor and to no avail we still couldnt enter the park. The female representative told me to contact Groupon for a refund and I did contact Groupon immediately on 4/20/2024 while at the water park. I did contact them on the same day. After speaking to many representatives who was disrespectful toward me by quickly ending the chat when I was still chatting with them about my concerns. I eventually was given an escalation number and I have been following up by emailing them and chatting with them on several occasions and they still have not refunded me the $270 back. My previous conversation was on today 4/23/2024 at 8pm and I was told once again someone will look into it. I was also told that I may not get a refund back because all sales are final and then the person said I may get a refund. These people arent accurate and is giving me the run around. These representatives from Groupon is untrustworthy and I do not trust them because they are giving me different messages. All I want is a refund of $270 because I was unable to use the water park tickets. The representatives have given me different escalation numbers and the 4 days wait period is over with. I really need help with getting a refund.