Business ProfileforRobins Financial Credit Union

I never leave reviews about unfavorable experiences. Robins Financial Credit Union customer service at the branch level seems to be at an all time low. I can walk into a branch and walk out with customers personal information including how much money they are receiving or have in their accounts. The information is alway provided by the employees. Privacy issues seems not to be a concern when visiting Robins FCU branches. My complaint today is about the customer experience and the lack of professionalism At the * ******* **** location. Part of this complaint may be a result of training issues with the verification process. A company can not create a policy that conflicts or go against state and federal regulations and create a bias situation towards customers. There’s two employees at this branch that’s going to cause major legal issues for this company if their ethical behavior and actions isn’t monitored more closely. Today, I was told I didn’t correctly provide the verification answers and could not withdrawn funds from my account. I provided my ID and I answered the verification questions as I have every month for the past two years. I even logged into my accounts from my cell for additional verification. The employee took my ID and left their workstation without giving a reason why he was leaving. The employee returned, retrieved a small yellow pad and wrote down my cell number and the last two letters of my last name and left again. By this time I was able to call customer relations, go through their verification process and was able to get a live representative on the phone. The employee then returned and honored my withdrawal request stating I didn’t verify the correct information. I also visited this branch the previous month and the same two employees was just as unprofessional in their interactions with the customers. I wonder what is all ways so funny when you’re taking care of customers. Maybe this is an acceptable practice at this branch.