Business ProfileforKustom US, Inc.

We have been dealing with this company for going on 7 months now! I should have listened to my wife, when at 1 in the morning when we had our house fire (Power panel blew up, smoke damage upstairs and downstairs), this guy shows up to give us his "Business Card' for Kustom Restoration, and to tell us that he is "Here to help". My wife called him an ambulance chaser, She was right.After 7 months, we still do not have the right stove (3 try is a charm, right *****?) We are still waiting for the correct HW heater we purchased in January. I should have made a blog about this nightmare, but 1- I did not see this job lasting as long & 2-I will just upload screenshots and emails between us and Kustom. We lived 1 month with no water other than what we got from the tub, after ***** told us "Sure, your ok to move back in!" My sone did not have a working bathroom for over a month, (This is after they caused the sewage to backup downstairs, and tried to blame us and attempted to file another claim. (We had pictures of the paper towels they shoved down the drain, AND video from roto-rotor tech pulling out the same paper towels from the pump.I could also tell you about they only put the front feet of the washer and dryer, not the back feet. Which caused the metal corners of the W/D to ***** the **** floor. Still waiting for that, the blinds, the floor molding, sealing my son's toilet, lights, screens for my windows, front door seal, (When the sprinklers came on this month, the water flooded the landing, as there was no weather stripping around the door. I can only get them to text, as they will not return phone calls or emails, is when I called their corporate headquarters. But I have to do this every 2-3 weeks otherwise the show up for 2 hours every 2 weeks on average. Still no mirrors in the bathrooms, *****?? they have been sitting in our front room for a month now! I will say.

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