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Find a Location

Aro Inc. has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Aro Inc.

      6229-A Saint-Hubert St Montreal, QC H2S 2L9

    • Aro Inc.

      304 - 3027 Harvester Rd Burlington, ON L7N 3G7

    • Aro Inc.

      700 - 7030 Woodbine Ave Markham, ON L3R 6G2

    • Aro Inc.

      A400 - Keating X Rd Saanichton, BC V8M 2A5

    • ARO Inc

      405 Hwy 33 W Kelowna, BC V1X 1Y2

    Business ProfileforAro Inc.

    Collections Agencies
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 21 Customer Reviews

    Customer Complaints

    112 complaints closed in last 3 years

    38 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    ARO is a Canadian company in the receivables and customer contact industry. We provide our clients with comprehensive customer contact management solutions in all stages of the customer lifecycle beginning with

    - customer care & retention

    - 1st and 3rd party programs,

    - post charge off collection programs and,

    - management of dormant debt programs and debt portfolio purchasing.

    Business Details

    This is a multi-location business.

    Find a Location

    Aro Inc. has 9 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Aro Inc.

        6229-A Saint-Hubert St Montreal, QC H2S 2L9

      • Aro Inc.

        304 - 3027 Harvester Rd Burlington, ON L7N 3G7

      • Aro Inc.

        700 - 7030 Woodbine Ave Markham, ON L3R 6G2

      • Aro Inc.

        A400 - Keating X Rd Saanichton, BC V8M 2A5

      • ARO Inc

        405 Hwy 33 W Kelowna, BC V1X 1Y2

      Headquarters
      6229-A Saint-Hubert St, Montreal, QC H2S 2L9
      BBB File Opened:
      6/5/2020
      Years in Business:
      30
      Business Started:
      2/1/1994
      Business Incorporated:
      14/11/2001
      Type of Entity:
      Corporation
      Number of Employees:
      200
      Business Management
      • Mr. Michael Ogilvie, Founder
      • Mr. Mark Ball, CEO
      • Ms. Debbie Hayhow, SVP Client Services & Governance
      Contact Information

      Principal

      • Mr. Mark Ball, CEO

      Customer Contact

      • Mr. Michael Ogilvie, Founder
      • Ms. Debbie Hayhow, SVP Client Services & Governance
      Additional Contact Information

      Fax Numbers

      • (514) 322-5554
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Understand consumer rights when it comes to debt collection

      Customer Complaints

      112 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      28/03/2024

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Resolved
      I'm not liable for this debt with aro inc I never had contact with them and they never braved me with the original contract
      Read More

      Customer Reviews

      21 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Paul N

      1 star

      06/05/2024

      They call me incessantly about "business opportunities".My number is on the Canadian do not call list. I have no debts. I do not do business with ARO, and have not given them permission to contact **** have emailed them and asked them to stop. The calls continue to come.A trash company through and through.

      Local BBB

      BBB Canada's Northern Capital Regions and Quebec

      BBB Reports On

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