ComplaintsforAro Inc.

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Initial Complaint
28/03/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I'm not liable for this debt with aro inc I never had contact with them and they never braved me with the original contract
Business response
01/04/2024
Thank you for bringing your concerns to our attention. Could you please provide your full phone number so that we can access your account in order to investigate for you.

Customer response
01/04/2024

****** ******** *******

I have reviewed the response made by the business in reference to complaint ID 21498660, and find that this resolution is satisfactory to me.

Sincerely,
********** ******* *** ********
Initial Complaint
27/02/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
i am not liable to this debt with ************ *******. i did not have any contract with Aro collections agency. they did not provide me with the original contract as requested.
Business response
29/02/2024
Thank you for bringing this to our attention, your phone number has been removed from the account and you should receive no further calls. Please allow 1-2 business days for the changes to take affect across all of our systems.
Customer response
29/02/2024

****** ******** *******

I have reviewed the response made by the business in reference to complaint ID 21351728, and find that this resolution is satisfactory to me.

Sincerely,
******* ****
Initial Complaint
07/02/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Constant spam from ARO Inc. Will not remove our business phone number from their call list. Machine leaves voicemails that are irrelevant.
Business response
29/02/2024
Thank you for contacting us regarding your concerns. We have reviewed the account in our systems associated to the phone number and address provided with your complaint and both are a direct match. Please contact our office directly to obtain the details of the account and provide any details you may have that can be provided to our client if you feel the account is not valid or if a dispute is required.
Customer response
29/02/2024

Complaint: 21261243

I am rejecting this response because: this is a machine spam - please remove us from your call list

Sincerely,
****** ***** *********
Initial Complaint
20/01/2024
Complaint Type:
Order Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
I am not liable for this debt with ******** ****, I do not have a contract with Aro Collections (ARO inc), they did not provide me with the original contract as requested.
Business response
29/01/2024
We are investigating your concerns and will provide an update as soon as possible.

Customer response
30/01/2024

Complaint: 21174489

I am rejecting this response because:
the business had enough time to investigate

Sincerely,
**** ******* *****
Initial Complaint
07/01/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This company has been leaving voicemails (since I got this number in 2022) in automated voice messages saying “This is a reminder from ARO…” saying I owe debt and I need to pay. I am not behind in any debt payments to anybody. I will not deal with any requests via phone call and if they have any supporting documentation it needs to be sent in writing only. I want my name and number be removed by their system.
Business response
08/01/2024
Thank you for bringing this to our attention, we have removed the phone number provided with the complaint from the account in our system. Please allow 48 hours for the changes to take effect across all of our systems. Should you have any questions or if you require additional information please let us know.
Customer response
09/01/2024

****** ******** *******

I have reviewed the response made by the business in reference to complaint ID 21109823, and find that this resolution is satisfactory to me. If after 48 hours I am still receiving automated voicemails from this company I will be back to complain.

Sincerely,
******** *****
Initial Complaint
16/10/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company keeps leaving voice-mails saying I owe a debt & to pay. I have no idea what this is about nor am I in behind in any debt payments to anybody. I refuse to deal with any such requests via phone call and if they have any supporting documentation it needs to be sent in writing only. I require my name and number be removed by their system.
Business response
23/10/2023
Afternoon - we have reviewed the details of your complaint and have found that we are calling the number provided with this complaint to reach '**** *****' regarding an outstanding account. If this is not the correct number for this individual please advise and we will remove it from the account.
Initial Complaint
05/07/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They have called me on my phone number requesting that i call them back. They have never sent me a letter detailing their claim as requested by local consumer law, prior to calling me on my phone. I demand ARO to only contact me in writing from now on. If they ever call me again i will sue them in small claims court and i will file a complaint to the quebec consumer protection bureau.
Business response
10/07/2023
Thank you for bringing your concern to our attention. As requested, we have removed your phone number from the account in our system and all future communications will be in writing. Should you require any additional information please contact our office.
Initial Complaint
19/06/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
**** ******** Feb 21 received collections letter stating amount owed to ********** for car loan is $374.86. Mar 2 call to Aro asking why amount shown is owed. Was told to call **********. Called **********, they said they would only speak to collections agency. Called Aro back, said they would look into file and get back to me. Mar 8 provided Aro proof of all payments to ********** via email as requested on call also Mar 8 Mar 15 followed up with Aro by email for response. Apr 3 called ARO as no response. ARO said they don't have an answer and would look into why I owe this amount. Different agent asked for proof of payment. Forwarded original email on Apr 3. May 11 called ARO again as no response. ARO said they would look into it why I owe this amount. June 6 called ARO again as no response. Different agent said she would look into why I owe this amount and call me back. Four months later and nobody has ever gotten back to me nor do I know WHY I owe this amount when I have sent proof of payment twice. This has now impacted my credit report and score.
Business response
29/06/2023
Thank you for bringing your concerns to our attention. We have reviewed your account and have identified that the account has been closed with our agency. As a result of the closure, the requests to remove the credit bureau reporting have been sent accordingly. Please let us know if you require any additional information.
Initial Complaint
14/06/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have been contacted by this collection agency via robocalls and robotexts for years for the outstanding debt of ***** ** *******. I do not know this person and have no idea who this person is. It's very annoying. The last text reads: Hi ***** ** *******, this is ARO Inc. on behalf of **** *** *******
Business response
19/06/2023
Thank you for bringing this to our attention. We have removed the phone number provided with this complaint from our systems, please allow 1-2 days for the changes to take affect. Please let us know if you require any additional information.
Customer response
21/06/2023

****** ******** *******

I have reviewed the response made by the business in reference to complaint ID 20184464, and find that this resolution is satisfactory to me.

Sincerely,
***** ********
Initial Complaint
13/06/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Collections agency keeps communicating with me but I have advised multiple times that I am not the person they are looking for, nor affiliated. Recently replied "stop" to further SMS, however still receiving messages. This collection agency is relentless and will not leave me alone
Business response
19/06/2023
Thank you for bringing this to our attention. We have removed the number provided with this complaint from the account in our systems, please allow 1-2 days for the changes to complete across all systems. Let us know if there is any additional information required.

Customer response
19/06/2023

****** ******** *******

I have reviewed the response made by the business in reference to complaint ID 20179627, and find that this resolution is satisfactory to me.

Sincerely,
***** *******

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