Complaints

This profile includes complaints for Stellantis Canada's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Stellantis Canada has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Stellantis Canada

  P.O. Box 1621 Windsor, ON N9A 4H6

• 

  Stellantis Canada

  1 Riverside Drive West Windsor, ON N9A 5K3

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2017 Chrysler Pacifica that has been giving me problems for the last 3 weeks.I get a message on the screen to service shifter and engine light comes on. I went to have it services at a ******** location and was told that they cannot figure out what the issue is and to pick up my van and if the issue occurs again to bring it back. The problem is when this message comes on I cannot put the car in gear. If I turn off the car a restart it a few times the car works. ******** should take charge and be responsible to have this issue fixed at no cost to the customer. This is an Electrical issue and should be taken serious by ********!

  Business Response

  Date: 11/10/2024

  We appreciate you bringing this matter to our attention. We are sorry to learn of the experience that the customer had with the vehicle. We have contacted the dealership and they inspected the vehicle but were not able to duplicate the concern. They are unable to make any repairs if issue is not present. We realize that service of an intermittent condition can become frustrating to both the vehicle owner and the servicing dealer. It is often difficult to reproduce an intermittent condition in order to pursue an investigation. We recommend that the vehicle be brought to the dealer at the time the symptoms described are occurring and can subsequently be assessed.
  The vehicle's warranty has expired. Within warranty FCA Canada will not hesitate to assume the vehicle repair costs. However, after the warranty terms have been exceeded, any charges are the responsibility of the vehicle owner

  Customer Answer

  Date: 11/10/2024

   
  
  Complaint: 22405397
  
  
  
  I am rejecting this response because:
    How do I bring in the vehicle so they can replicate if it’s not drivable at the time that the incident happens. There are a lot of of other customers complaining of the same issue online. Maybe Chrysler should take responsibility and address the issue that not only me but other customers are having!

  
  
  Sincerely,
  
  
  
  Stefania Pileggi

  Business Response

  Date: 15/10/2024

  We appreciate you bringing this matter to our attention.  We do not provide assessments or technical assistance by correspondence or over the phone. Any technical information from FCA Canada is distributed to our dealer network. The dealers have access to technical support from FCA Canada, however they need to duplicate a concern in order to repair it. If the vehicle is not drivable, the customer would have to contact roadside assistance to have it towed to the dealership. There are no outstanding recalls on this vehicle. The recalls are VIN specific. Should this vehicle be involved in a future campaign, the customer will be notified by mail.

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 ram pickup July 2023 .It currently has only *****km on it . April of this year I noticed the finish peeling off the front bumper. Only after 8 months . When I went into the dealership mid May for an oil change I brought to their attention. I was told they have been replacing a few and it was a know problem. They took pictures at that time to send in for warranty and said it may take a few weeks maybe a month to hear back. I inquired a couple of times as to the status and they said nothing yet. I recently went in on September 21 for another oil change and asked again. I was told they would resubmit it and get back to me. This time 2 days later Im told they ordered a new bumper. It was in the next day . My appointment to have it installed was October 2nd . When the truck was up on the hoist they noticed a dent up underneath. A few weeks prior I was backing a trailer into a tight spot and had to get pretty close to a garden and bumped a rock . They then stopped work and told me *** will most likely not pay them warranty because of the dent. I called *** to find out . They called back the next day and she first said it would be fixed but was a little confused regarding what they were fixing. She called back to the dealership and was told the district manager would not approve the replacement . *** called me back , apologized for telling yes and said the district manger has final say and that the case was now closed. I have emailed the dealership and tried emailingFCA again with no response . At the time the pictures were taken their was no dent and even now it would not show up as its underneath and nowhere near the defective area. Had they not dropped the ball and taken over 4 months to do this the dent may not have been there as it just recently happened. I believe the reason they are now refusing is that they prefer a new condition bumper so that it can be re coated and put on the next truck. Hopefully something can be solved

  Business Response

  Date: 11/10/2024

  We appreciate you bringing this matter to our attention.  Our customer has been contacted and notified that there is no hesitancy on FCA's part to comply with the provisions of your warranty; however, as noted in the warranty information booklet, coverage applies to factory defects only. Damage or failures attributed to any other source  are customer's responsibility. 
  The front bumper concern was reviewed with our dealership and the specialists from FCA Canada. The dent in the bumper was caused by outside influences and it renders the part ineligible for warranty coverage. Customer was referred to his insurance company.

  Customer Answer

  Date: 11/10/2024

   
  
  Complaint: 22402642
  
  
  
  I am rejecting this response because:as stated earlier the finish peeling off was brought to the dealers attention and pictures were taken long before the dent which is no where near the defective area . The dealer also stated this is a well know problem . Someone also dropped the ball as I waited 4 months , during which time a small dent was created on the underside, after asking again for the third time and them apparently resubmitting it, the bumper was in 3 days later. The rep I spoke with may as well been a robot . Instead of treating each case and situation individually she kept repeating that warranty is void if there is damage not caused by the manufacturer . Not impressed will most likely sell the truck earlier than expected. I still have 4years warranty on it , but what really is warranty. 
  
  
  
  Sincerely,Win Fraser 
  
  
  
  Win Fraser

  Business Response

  Date: 15/10/2024

  We appreciate you bringing this matter to our attention again. We have advised the  customer that any damage caused by outside influences renders the component ineligible for warranty coverage. We have referred the customer to their insurance company. Also FCA Canada doesn't control the dealer's scheduling and every dealer is independently owned and operated. Any scheduling concerns will have to be discussed directly with the service manager at the dealership.  While we regret we could not provide a more favorable reply, we hope our customer can appreciate our position. 

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new Jeep Wrangler 4xE in winter of 2022, Peel Chrysler dealership - Jeep has been serviced at *********, Simcoe for one recall - Jeep was sent in for just over one week to have hinges painted (chips, and rust on them) in Spring 2024 at *************************** dealership - rental car provided.- Contact ****************** dealership in August due to the same reasons above, along with other rust spots on Jeep around windows, hood, etc. I was advised then from the Service team "they could not take on any more paint jobs, they were full, I had to go somewhere else"- Contacted Brantford ******** dealership in August, they had taken pictures, completed the paint job again. I was advised from ********* there was push back due to Woodstock already completing the work.- - Also shared that back window has rust on the inside, but was informed that ******** would not repair it. - Recall notice was sent advising that there was a risk of fire, if the Jeep was charged/using battery, not to park in garages, or around other vehicles. Contacted multiple dealerships to have issue resolved, told that there was nothing in place yet. Called ******** Customer Service, Service **** hung up on me, when trying to find a solution. Was informed a manager would call me back, has not yet in 1 weeks time. Have submitted multiple online (email) complaints, no response.- I have two kids under 2 years of age, this is a hazard.- I purchased the vehicle for this option, that I am being told I cannot use due to the risk involved, without a solution. Was informed expected to have a software update sometime in Q4. - The amount of driving to have the ************ within 3 towns is not acceptable. - Have owned the Jeep for ~2 years with this many issues, never experienced anything like it.

  Business Response

  Date: 11/10/2024

  We appreciate you bringing this matter to our attention. We are sorry about the concerns experienced with the vehicle and with FCA Canada and for the inconvenience caused by  the recall. 
  .We have contacted the customer and advised that  FCA intends to repair the recall 95B, however, the  repair procedure required to provide a permanent remedy for this condition is currently not available. *** is making every effort to provide the remedy as quickly as possible, and will send another recall notice in the mail when the remedy becomes available. In the meantime we have referred the customer to an FCA dealership for concerns with the vehicle. 

• Initial Complaint

  Date:08/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since September 9, 2024, my car has been at Coast Chrysler Dodge Jeep Ram in ***************, awaiting a part. Despite numerous attempts to contact ***, the case manager and supervisor have been unreachable. The dealership has offered no solutions beyond asking me to wait.The most recent incident occurred while my wife and son were in the vehicle. A park the vehicle immediately message appeared, causing her to lose control of the steering and making it impossible to turn off the engine. Mopar Roadside Assistance had to tow the vehicle.I am extremely disappointed with ***'s lack of support. This is the second time my family has been put at risk due to severe mechanical issues with the Pacifica Hybrid. I demand prompt action, a courtesy vehicle, expedited repairs, and compensation for the repeated issues endangering my familys safety.

  Business Response

  Date: 09/10/2024

  We appreciate you bringing this matter to our attention. We are sorry to hear about the customer's experience with the vehicle and FCA Canada. We are currently working with the dealership and the parts supplier to obtain the part and to repair the vehicle. The case manager will follow up when there are updates.
  FCA Canada is very sensitive to the consequences of parts delays and as a result, we are attempting to minimize delivery time to our dealers. However, the factors influencing our inventory are many and include supplier availability, storage capacity, and part demand. These factors are continually reviewed to ensure optimal combinations; however, there will inevitably be some delays, which we may not be able to modify. *** is making every effort to provide the parts as quickly as possible and to repair each vehicle.

  Customer Answer

  Date: 09/10/2024

   
  Complaint: 22398525
  
  I am rejecting this response because:
  
  

  Thank you for your response, but it does not address the core issues. My case manager and the supervisor have been entirely unresponsive, leaving me with no clear path forward. Today, the dealership confirmed that they have no idea when the part will arrive, stating that it could take several months.
  
  This is the second Pacifica Hybrid I have owned, and both vehicles have presented identical safety issues, putting my familys well-being at risk. This vehicle has been with the dealership for a month and a half out of the four months I have owned it, with no resolution in sight. The lack of communication and transparency from *** has added to my frustration, as I am incurring extra expenses due to the absence of my vehicle.
  
  I request that FCA provide me with a similar hybrid vehicle immediately and take responsibility for selling unsafe vehicles with recurring issues. Additionally, I expect compensation for the inconveniences and expenses that **** delays have caused. It is unacceptable that I have had to endure this ordeal, and I demand immediate and decisive action from ****

  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 10/10/2024

  We appreciate you bringing this matter to our attention again. We have advised the dealership to place the part order in the highest priority and the case manager was advised to follow up with the customer.  We have launched an accelerated process to accumulate the required inventory. Repairs will be expedited accordingly. The factors influencing our inventory are many and include supplier availability, storage capacity, and part demand.  These factors are continually reviewed to ensure optimal combinations; however, there will inevitably be some delays, which we may not be able to modify. *** is making every effort to provide the part as quickly as possible and repair the vehicle as per warranty specifications. The dealership provided a rental vehicle to the customer in accordance with their service contract terms and conditions. 

  Customer Answer

  Date: 10/10/2024

   
  Complaint: 22398525
  
  I am rejecting this response because:

  Thank you for the response, but it lacks specifics. I require exact dates regarding the arrival of the necessary part for my Pacifica Hybrid and the timeline for repairs. It is unacceptable that I am left waiting indefinitely without a clear solution.

  Additionally, I have been informed that the dealership is supposed to rent a vehicle for me, yet there is still no confirmation on this. This process must be expedited. I expect a comparable hybrid vehicle, as I should not be burdened with additional fuel costs. This delay is a serious inconvenience, and *** needs to take immediate action to provide a suitable vehicle until my Pacifica is repaired.
  Please address these points urgently. I need confirmation of the vehicle rental timeline and assurance that it will meet my needs as a hybrid.
  

  Sincerely,
  ****** *******
  
  
  
  
  
  
  
  
  

  Customer Answer

  Date: 10/10/2024

  Dear BBB,
  I am reaching out to clarify that my complaint with *** has not been resolved. Despite their response, *** has not provided any concrete solutions or a specific timeline for the repair of my Pacifica Hybrid. They have yet to offer a clear estimate on when the necessary part will arrive and when my vehicle will be ready, leaving me in a difficult position.
  Furthermore, *** has not addressed my need for a rental vehicle. The dealership informed me that they cannot arrange it because *** requires them to bear the cost, which is unacceptable. I need *** to urgently provide a rental vehicle that is similar to my Pacifica and, critically, it must be a hybrid to avoid additional fuel expenses due to FCAs delays.
  I respectfully request that my case remains open until *** offers a clear solution and fulfills these requirements.
  Sincerely,
  ****** *******

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new truck from ********************* i had a great salesperson but the service team is horrible i have had problems from new with getting repair done that was covered under warranty and they are always finding excuses not to fix the problem passing the **** i have lodged a complaint with chrysler canada have a case number the dealership **** called me back said they already talked to him and they agreed with dealership this was friday sept6/24. then sept 9 i get a phone all from chrysler canada saying they are going to follow up with dealership today they didnt even talk to them yet so i was outright lied to

  Business Response

  Date: 11/09/2024

  We appreciate you bringing this matter to our attention. It is regrettable to learn of the disappointment with the experience received at a *** dealership. As the manufacturer, we depend on our dealership organization to develop and maintain the customer/dealer relationship that is vital to our success. Any information received that does not support our philosophy of providing exceptional service is reviewed by FCA Canada and addressed accordingly.
  We have contacted the dealership for review and we have contacted the customer to advise that within warranty parameters FCA Canada will not hesitate to assume the repair costs; however, after the warranty terms have been exceeded, charges must be accepted by the vehicle owner. At this time the vehicle's warranty has expired and all current repairs are customer's responsibility. 

• Initial Complaint

  Date:06/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2019 *************************** X on July 19, 19 with a 5-year manufacturer warranty, set to expire on July 19, 24. In early July 24, we noticed visible signs of corrosion in multiple areas on the vehicle's hood. We documented with photos and unknowingly just days after the warranty expired, we contacted the **** at Manitou Mainline Chrysler in ********************. On July 26, 24 the dealership began the warranty claim process & contacted autobody shops for quotes. Despite multiple follow-up calls, the dealership informed us that they were still waiting for quotes resulting in a delay of over six weeks.On September 4, 24, my husband called the dealership again, only to be informed that FCA had denied our warranty claim, stating that the issue was outside the warranty period. This denial came despite the fact that the corrosion was clearly a gradual process that began during the warranty period and that the delays were caused by the dealerships prolonged process of obtaining quotes from the auto body shops.While we acknowledge that the warranty expired on July 19, 24, we believe this case warrants reassessment for several key reasons:- Timely Reporting of the Issue: We reported the corrosion issue to the dealership just days after the warranty expired. The delay in finalizing the claim was due to the dealerships process of gathering quotes, which took 6 weeks again beyond our control, as it was the dealership that failed to obtain quotes from the auto body shops in a timely manner.- Progressive Nature of Corrosion: Corrosion is not a sudden, mechanical failure but a gradual process that likely began months or years, before it became visibly noticeable. It is unreasonable to assume that the corrosion started immediately after the warranty expired. Since corrosion is not a sudden failure, we feel this falls under a category where exceptions could reasonably be made, as it clearly began during the warranty period.

  Business Response

  Date: 10/09/2024

  We appreciate you bringing this matter to our attention. We attempted to contact the customer  to review this matter, however, after the warranty terms have been exceeded, any charges are the responsibility of the vehicle owner

• Initial Complaint

  Date:23/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our 2019 Jeep Wrangler has a corrosion issue due to the manufacturer putting dissimilar materials together (aluminum and metal) at the time the vehicle was assembled. We have corrosion verified by a automotive body shop (West End Autobody in *************) FCA Canada is refusing to repair the manufactures defect which began in 2019 when the vehicle was assembled claiming that due to our vehicle being involved in a motor vehicle collision and at one point held a rebuilt status in the province of ****************. I have been involved in attempting to get resolution since April of 2024. Have provided photos of the damage, photos of the repaired vehicle, provincial documents verification that the vehicle has been repaired and meets or exceeds manufacturers specifications. Documentation that the vehicle no longer holds rebuilt status. Vehicle inspection/Autobody assessment confirming the corrosion exists on our vehicle at hinge points on all four passages doors and the rear tailgate. West End Auto Body confirms in no way did the front end impact at the time the vehicle was involved in the collision is in no way linked to the corrosion issue. West End Autobody has provided FCA Canada a detailed list of parts and labour required to correct the manufactures defect. The final decision was given to me on 2024-08-22, refusing to repair the corrosion issue due to manufacturer defect at time of assembly of our vehicle based solely, that at one point the vehicle held a rebuilt status. This does not absolve the manufacturer of their responsibility to repair a potentially safety issue that could lead to death or injury.

  Business Response

  Date: 23/08/2024

  We appreciate you bringing this matter to our attention. This vehicle has been declared total loss. As per page 8 from warranty manual:
  Any vehicle that is declared to be a total loss by any insurance company, or is rebuilt after
  being declared to be a total loss, or is otherwise designated as salvage, scrap, rebuilt or
  words of similar impact will no longer have any warranty coverage. The warranty cannot be reinstated.

  Customer Answer

  Date: 24/08/2024

  The vehicle was involved in a front end collision and damage was limited to the front grill, hood, windshield and engine accessory points like windshield washer, coolants, plastic covers under hood, radiator, headlights.
  

  The front bumper, fenders and anything beyond/behind the firewall did not require any repairs including the vehicle door hinges and rear tailgate where the corrosion issue at time the vehicle was assembled due to the manufacturers negligence by putting dissimilar metals in contact with each other (aluminum/steel) 

  Corrosion develops when two dissimilar materials are combined in a corrosive electrolyte. This can occur when certain materials (such as aluminum) are in contact with stainlesssteel/steel. The most common solution to prevent galvanic corrosion is to select metals that are close together in the galvanic series.

  Had the manufacturer when assembling the vehicle followed the below method the corrosion issue would have not taken place but since did not the defect is as a result of negligence 

  Albany County Fasteners recommends the use of neoprene EPDM or bonding washers in between steel fasteners and aluminum materials, the neoprene forms a barrier in between the metals, preventing corrosion.

  The fact that the vehicle did at one time hold a rebuilt status does in no way absolve the manufacturer from responsibility to repair the defect which started the moment the dissimilar metals were put in contact. The damage to the vehicle was limited to the front end and as confirmed by the auto body technician, that the vehicle accident did not cause the corrosion issue. 

  I have submitted to FCA Canada that we understand that it was a front end collision and will accept them to repair the four doors and rear tailgate only. The technician told us that the front hood hinges were subject to the same corrosion issue but since the vehicle had been repair by a certified auto body establishment there is no need to request repair to that area by FCA Canada. 
  

  As stated we request repairs as outlined/supplied to FCA Canada by an approved auto body business (West End Auto Body Chilliwack BC) that has completed corrosion approved repairs in the past on Jeep vehicles. 

  As stated above the front end vehicle damage does not absolve FCA Canada from their responsibility to repair a manufactures defect the could result in death or serious bodily injury/harm. 

  Customer Answer

  Date: 24/08/2024

   
  Complaint: 22184215
  
  I am rejecting this response because: the fact that the vehicle at one time held rebuilt status does not absolve the manufacturer of their responsibility for a defect that resulted from negligence at the time the vehicle was assembled when they put two dissimilar metals together. 
  

  When two different metals are in contact and exposed to a common electrolyte, one of the metals experiences accelerated corrosion while the other is protected. This type of accelerated corrosion between dissimilar metals is referred to as galvanic corrosion.

  Galvanic corrosion is an expensive issue which can not only result in ugly rust stains and metal finishes, but is also a serious safety consideration that can lead to catastrophic and deadly structural failure if left unchecked.

  The vehicle impact was limited to the front end, grill, hood, windshield and internal engine parts like shrouds, reservoirs (windshield washer fluids coolants etc) headlights radiator. The repairs did not require anything to be done to the front fenders and were used when the vehicle was repaired. The corrosion issue identified is to the hinges on the four doors and rear tailgate. As verified by the auto body technician at the time the corrosion assessment was done the paint on the doors and rear tailgate was that from original assembly of the vehicle and has not been repaired. 
  

  Request FCA Canada approve repairs as identified in the assessment. 
  
  Photos, assessments and provincial documents including inspections and insurance have been provided to FCA Canada. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 26/08/2024

  We appreciate you bringing this matter to our attention again. As we mentioned in our previous reply  any vehicle that is declared to be a total loss by any insurance company, or is rebuilt after
  being declared to be a total loss, will no longer have any warranty coverage regardless of the nature of the damages.
  As per our records, the customer purchased the vehicle after it was written off without any warranty coverage. Also there are no incomplete recalls on this vehicle nor any documented issues regarding rust concerns. Every recall is VIN specific.  While we regret we could not provide a more favorable reply, we hope our customer can appreciate our position. 

  Customer Answer

  Date: 26/08/2024

  I am surprised that you are not being more supportive. FCA Canada has a major issue and it is not rust as they identified in their response. It is a CORROSION ISSUE DUE TO THEM PUTTING DISSIMILAR METAL TOGETHER at the time the vehicle was assembled in 2019. The corrosion can appear quickly or more slowly and we noticed it when we purchased the and started this journey with FCA Canada in November of 2023. The auto body technician who did the assessment in November 2023 said he has seen numerous Jeep vehicles with this corrosion and throughly explained to me why this happened. He has completed many Jeep vehicle repairs paid for by FCA Canada. It is poor business stance to take to absolve themselves of their responsibility to repair a manufactures defect. Articles published say that the corrosion issue if left unchecked will result in a catastrophic failure. I assure you that when this CORROSION ISSUE results in a catastrophic failure and property damage, vehicle damage and if people are injured I will be holding FCA Canada liable. I believe that BBB should side with us as the consumer to direct FCA Canada to complete the repairs and to reassess their business practice to absolve themselves of any responsibility for the manufacturing defect they have created. 

• Initial Complaint

  Date:21/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called FCA canada to assist with the issues brought forward by *******************, Jeep, Dodge, Ram. **************** is dreadful and their entire purpose as a business is non existent.Please call me for more information. (Cell: ************)

  Business Response

  Date: 22/08/2024

  We appreciate you bringing this matter to our attention. We are sorry to learn of the experience that the customer had with his vehicle. We have contacted the customer to document his complaint. ********************** is committed to supporting the efforts of our authorized dealer body to address any confirmed vehicle deficiency. We have also contacted our dealership that confirmed that the vehicle has been repaired. 

• Initial Complaint

  Date:01/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Purchased the brand new Jeep grand Cherokee Summit L reserve -The next day, my wife and our then 2 month old daughter left for a road trip to her sisters wedding (1800km away) in ************* (The reason I bought the jeep is for the family cam so she could more easily keep an eye on our daughter while traveling alone) -The car stranded my wife twice on the trip. She had stopped and the car would not start. needed to have it boosted. -***** took the car to Abbostford Jeep dealer, who advised there was nothing wrong with it -I then flew out to the wedding to meet them, car seemed to run normal (except for some touchscreen display issues) -Traveling home, we stopped n Airdrie AB for the night, in the AM.car was deadcalled Jeep roadside and they had to come boost the car -When we got home, care was taken to ****** Chrysler Jeep in ********************* then advised the ran the recommended fix from Jeep oWe got the car home, next day ***** went to take our daughter for her *** ************ car did not start oI then advised dealer -Again the jeep went back to ****** Chrysler oAdvised they were going to re-do the tests and the fix oThis time I believe they also replaced the batteries -I had meetings just outside of ******** in the middle of June (wife and daughter came with) oCar was parked at the conference center for two days, went to leave and car was dead.had to ask front desk if someone could boost us -We had a pre-planned trip to ****************** ** on July 22nd oMorning of the 22nd, car would not start oBoosted car -Got to radium oJuly 25th, went to go on a road trip in the ***************, car would not start oBoosted car - July 27th, went to leave for homecar would not start oBoosted car purchased a brand new family vehicle with my wife and new daughter in mind so we had reliable transportation, this vehicle is not reliable and has major electrical issues and my wife no longer trusts it. just want the same car....with no issues

  Business Response

  Date: 02/08/2024

  We appreciate you bringing this matter to our attention. We are sorry to learn of the experience that the customer had with the vehicle. ********************** is committed to supporting the efforts of our authorized dealer body to address any confirmed vehicle deficiency. We will continue to honour our warranty obligations; however, we must respectfully decline to ***** the request for a vehicle exchange. FCA Canada will provide technical support to the dealership to ensure that all concerns are repaired as per FCA's warranty.

  Customer Answer

  Date: 02/08/2024

   
  Complaint: 22078039
  
  I am rejecting this response because:

  1. Too date two different dealerships between 4 visits have been unable to provide a fix or diagnosis to the problem. and the jeep waive line refused to talk to my wife or I about the problem and advised they had contacted us when they have not. 
  

  2. as a consumer/customer who purchased a defective productI should be provided with an appropriate vehicle to use (while mine is not working) one that has the same features as the vehicle I purchased. This has not happened.  An appropriate substitute would be a vehicle of the same size, features as the one I am paying for (since some of those features are the reason I bought it). 
  

  3. This problem has put my family (wife and daughter) in danger. The vehicle is unreliable and leaves them in places, alone, to boost the vehicle, or sit and wait for help, etc. these places can be unsafe if they are along a major highway or a bad part of townleading to their potential injury or worse death. 
  

  4. I believe it wrong (morally and legally) that a company the size of FCA can sell a faulty vehicle and expect the consumer to shoulder the monthly cost of paying for that vehicle without actually being able to use that vehicle.

  In summary, if FCA is unwilling to replace the faulty product with a similar product, at the very least the following would at least be expected: 

  - FCA to reimburse the cost of the boosting pack that was purchased to ensure our safe journey home from *********** 
  
  - FCA to provide a loaner vehicle with all of the same options as the vehicle that was purchased.

  - FCA to reimburse the monthly carrying cost of the vehicle to date. As we have not been able to utilize the vehicle except for three long trips (where we had to use it as we needed the extra room for our family). 
  

  - if FCA is unwilling to replace the vehicle, I would want something in writing from FCA that gives some sort of timeline for how long they have to try and remove the vehicles electrical issues, before I am then allowed a replacement from FCA. This means that the problem cannot persists past a certain point so my family is not left in limbo without a reliable vehicle for too long. 

  I look forward to continuing this conversation and working to a solution.

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 06/08/2024

  We appreciate you bringing this matter to our attention again. As we previously advised FCA Canada is committed to supporting the efforts of our authorized dealer body to address any confirmed vehicle deficiency. Once the vehicle is back at the dealership, FCA Canada's technical department will work with our dealership and repair all issues with the vehicle as per the warranty terms and conditions. The factory warranty doesn't include vehicle buyback. 

  Customer Answer

  Date: 07/08/2024

   
  Complaint: 22078039
  
  I am rejecting this response because: FCA Canada chose to ignore almost the entirety of my last message, including the part where I state if replacing the vehicle was not possible, being compensated for: battery booster pack needed to start the vehicle, loaner with same options while mine is being repaired, and reimbursement of money for months the vehicle has been unusable. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:16/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They cant stand behind their products

  Business Response

  Date: 18/07/2024

  We appreciate you bringing this matter to our attention. We attempted to contact the customer and left message. We referred the customer to the dealership for any issues with the vehicle. We communicated with our servicing dealership that confirmed that the customer's vehicle has been repaired. 

  Customer Answer

  Date: 20/07/2024

   
  Complaint: 21996332
  
  I am rejecting this response because:
  
  Sincerely,
  
  **********************

  car never been fixed. 

  Business Response

  Date: 22/07/2024

  We appreciate you bringing this matter to our attention again. We have advised the customer that ********************** is committed to supporting the efforts of our authorized dealer body to address any confirmed vehicle deficiency. Customer must bring the vehicle back to the dealership for a new diagnosis and repairs. 

  Customer Answer

  Date: 24/07/2024

   
  Complaint: 21996332
  
  I am rejecting this response because:
  
  Sincerely,
  
  **********************

  Hi can you please recommend dealerships to bring my vehicle in. Here is my experience with two closest dealers to me. 
  

  Seven view Chrysler had my vehicle for 3 days without providing loaner vehicle. After I called them on update they said they are waiting for an Engineer from FCA to call them with instructions. I picked up my vehicle I never been there again. 
  

  *******  Chrysler was able to do it.Last time I brought my vehicle for oil change to ******* Chrysler I mentioned check engine light. They just erased that code temporarily and it came up again. 
  

  I want you to understand that I am loosing day off work without vehicle. What is the point bringing vehicle in just to get check engine light error code erased. 
  

  You guys telling me now to bring it in so loose another half a day just to get codes erased trough their computer. Or I can bring my vehicle to any other recommended place.