Business ProfileforSketchley Cleaners

About 10 years ago I dropped off a ******* (smooth texture) wool coat at the Sketchley Cleaners at King St. East in Kitchener. Picking it up a week later, I discovered that it was fuzzy all over. My beautiful wool coat had been ruined. Rather than offer me a refund or, at the very least, an apology, the owner told me that the fabric was inferior. I know something about fabric and different types of threads since studying fashion design and sewing for years. My coat had obviously been tumbled and the wool fibres matted together. I vowed never to return.
Two weeks ago I caved and took another coat - a lovely all-weather knee-length coat from *********** - to the same cleaners: Sketchley on King St. East in Kitchener. One week later I picked up my coat, only to discover that it was wrinkled and bubbled. It was clear to me that this coat had been pressed with heat and the lining had fused to the outer shell. I left it with the cleaner in the hopes that they would fix it. Another week later I picked up the coat to find only a note saying "defective fabric". When I called the owner, who is the cleaner, he said "the lining has come away from the coat and this is what happens", again somehow blaming the fabric. The cleaning instructions are "Dry clean only".
First, he was dead wrong about the problem. Secondly, he once again offered neither refund nor apology. Shame on him!