Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:17/11/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  We purchased a new front door on October 4, 2021 ****** ******* ******** from Verdun (sales person: **** ******). The new door was installed on May 25, 2022. There were four immediate issues with the door installation. Two of smaller issues (door trim installed improperly and a defective glass insert) that have been or are being addressed, and a couple of larger ones that are outstanding. These items should all be service ticket * *******.
  
  
  The two remaining issues are mismatch door and trim colours and an installer damaged soffit. We have had a couple of Verdun service technicians here fixing the other issues and they agree that there is something wrong with the colours. The sales person, ****, had even came by and said that there is something wrong with the colours and he said in a text to me that he was going to look into having the door painted (Sept 1st). Since that time, I have sent multiple texts and phone calls to **** which have not been answered. I have emailed one of Verdun’s Customer Service staff (***** ********) twice with no replay. I have called the Verdun office twice recently (had called many time early in this process) and spoke with Reception staff (******** and one other person) and have been told that **** would get back to me to resolve the colour and soffit issues, but never received any calls or contact from anybody.
  
  
  Please see the attached document/pictures for a better description of the colour and soffit issues (the 2000 characters limit here is not sufficient) and chronology of interaction/communications with Verdun. Basically, we purchased the door expecting, and being told, that all the door components (door, cladding, etc.) would be a matching colour. Verdun seems unwilling to rectify this situation, despite the fact that their own technicians agree there is something wrong with the colour matching.
  
  **** ******

  

  Business Response

  Date: 22/11/2022

  *****, we apologize for the inconvenience and delays in rectifying the concerns with your door. As you are aware the service appointment on Oct 24 to make corrections previously identified was unsuccessful. As a result we will be ordering a new door slab. This will completely resolve the issues with the door itself. Once it is received we will contact you to schedule installation, this will include a refinishing of the exterior capping with a new material which was previously unavailable to us and better matches the colour of your door. This unfortunately will require a further waiting period for manufacturing but this is the most effective way to resolve the issues in one shot. 

• Initial Complaint

  Date:28/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov. 25th 2022, Verdun installed the final window of my order. The living room window was remade as it was dropped prior to install. The current issues are that the living room window creaks during windy days and makes excessive noise in high winds, and that my heating bills have greatly increased even after turning the heat down. I have been contacting Verdun since May to resolve these issues and I do not have confidence they will be resolved. They have visited my home 4 times to assess this issue with a total of 5 people. The first two technicians, ***** and **** indicated it is normal for a window to creak, due to its size and I had to argue to get this issue taken seriously. The size of the window is 76" x 152" and the original signed contract indicates 1 window will be installed in the living room.
  
  It has taken months for Verdun to admit it's not normal for a window to creak and they will be sending the same technicians on Oct. 24th to repair the air leaks in all 7 of my new windows that refused to take me seriously. I have been assured they are highly knowledgeable and two of their best technicians, but this indicates they were knowingly dishonest with me by stating it is normal for windows to creak. I do not want these two individuals in my home or doing work due to their lack of transparency, however they have stated there is no other option and they can only send these two techs. I also do not have confidence they will address the creaking as the new window that was remade is actually three windows joined together and I believe there is a design and manufacturing issue.
  
  The entire process to get this fixed has been lengthy, unprofessional and unacceptable. My emails are replied to with phone calls, questions go unanswered and they will not respond to my request for compensation for high heating bills. I've been getting the run around from this company for months.
  
  This list is not exhaustive of all past issues. This is the current list I want resolved.

  

  Business Response

  Date: 04/10/2022

  ******, it is perfectly reasonable for a window the size of yours to flex under certain conditions and is in fact designed to do exactly that. Just as tall buildings are designed to sway in the wind flexibility is an asset under certain conditions. None the less your scheduled service appointment on October 24 with our technicians will also be attended to by our production quality control supervisor as well as our production engineer to ensure that there is nothing out of the ordinary happening. Additionally having this window produced as 3 separate full frame windows as opposed to one large one with mullion posts improves the strength and performance of the structure, which is exactly why this change was made. We look forward to resolving your concerns and providing you with further reassurance that all is well with your window. If any action is required based on our findings we will prioritize any resolution as quickly as possible.

  Customer Answer

  Date: 10/10/2022

  
  
  ********** ********
  
  
  
  I am rejecting this response because:
  

  1. My request for compensation due to high heating bills is still unanswered.

   

  2. May I understand why I was not notified until now that there was a design change in the window and why?

  3.Please outline how the creaking and heat loss issues will be corrected.

  4. Which technicians will you be sending to my home? To be clear even if supervised, I don't want the above mentioned technicians in my home. They were not transparent with me.

   

  Best regards,
  
  
  
  ****** 

  

  Business Response

  Date: 17/10/2022

  Your large window was strengthened during production, this has no effect on the size or functionality of your window. To date no issue has been identified with your large window with respect to the reported creaking after being inspected by our service technicians, an installation team and a senior installation manager/inspector. This is why our engineer and production quality control supervisor are attending the next scheduled appointment. We do take your concerns seriously and want to ensure there are no issues with the integrity of the installed product. There are adjustments needed on your windows to create a better seal and improve the weather stripping functionality. This work will be carried out by ***** and ****, there are no other technicians available and they are extremely capable workers. We will not be providing compensation.

• Initial Complaint

  Date:27/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In september 2021, ******* ******* a Sales rep from verdun comes to take measurements for a door and gives us an estimate. Which is around 5000$
  We give a deposit of 1250$ and we are told the estimate for the install date is February 2022
  Get contacted in spring 2022 to set up an install date. We set June 1st as the install date.
  June 1st installer shows up and realizes the door was measured incorrectly and one needs to be reordered. The door gets remeasured and reordered.
  In August 2022, we get contacted the door is in and we set a install date of September 15. On September 15, we get called by the installer informing us that a piece is missing for the install and they cannot do it that day.
  
  We have been contacting Verdun to get an update and no one will give us any answers

  

  Business Response

  Date: 12/10/2022

  *** we apologize for the errors, delays and for not keeping you better informed of the current status of your door. When it was determined that your door was the incorrect size and needed to be reordered we placed a rush order in the corrected sizes for all components except the decorative glass. This is because the glass would have increased the lead time to 6 months+ and because the glass that came with the original door is brand new and in perfect condition and can be installed into to new door. Due to an internal communication breakdown and an eagerness to serve you as quickly as possible by our installation department the new door was scheduled for installation at your home before the glass had been moved from the old door to the new door by our warranty service department. It is our sincere hope that this work is completed this week so we can reschedule your installation as soon as possible and we once again apologize for all of the above concerns.

  Customer Answer

  Date: 13/10/2022

  
  
  ********** ********
  
  
  
  I am rejecting this response because:

  We attempted to contact you guys for several weeks, we did not receive any update whatsoever,  Emails were not replied to and we never received any phonecalls back when leaving a message to call back.

  Over a year+ to receive our door is ridiculous

  
  
  
  Sincerely,
  
  
  
  *** ******

  

  Business Response

  Date: 19/10/2022

  The scheduled shop time was unfortunately unsuccessful and we will need to order these door components again. This will be a further delay of several months. We will work with our door manufacturing partner to ensure the product is available as soon as possible. A credit will be applied to your account, as thank you for your patience and acknowledgment of this latest error. We are not obligated to provide this but feel it is justified and while it may not make up for your disappointment we are sincerely sorry for the latest set back. We will provide you with an ETA as soon as we receive one from our door manufacturing partners.

  Customer Answer

  Date: 20/10/2022

  
  
  ********** ********
  
  
  
  I am rejecting this response because: We are still awaiting delivery for our door. this is the 3rd door to be ordered? What is this 'credit' you speak of, I'm hoping its not just a 5-8% discount that has been mentioned before. Will you guys actually provide an ETA or will you continue to not reply to us in a timely manner?
  
  
  
  Sincerely,
  
  
  
  *** ******

  

  Business Response

  Date: 25/10/2022

  Mr. ******, our door manufacturing partner has provided us with a rough timeframe of Jan/Feb 2023. They are awaiting further confirmations from their suppliers and we are working together to try to reduce this timeframe if at all possible. Your order has been credited 8%. We will provide you with further updates as they become available and again apologize for this latest setback. 

  Customer Answer

  Date: 25/10/2022

  
  
  ********** ********
  
  
  
  I am rejecting this response because:

  An 8% discount is a joke and quite frankly an insult, this is the third door being ordered due to errors on your end.

  
  
  Sincerely,
  
  
  
  *** ******

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract: #******, dated 10 July 2021 (deposit paid to Verdun) and contract signed and order submitted to Verdun) Sales Rep. ***** ** ***** Problems: (1) After 12 months, our windows and sliding doors installation remains incomplete; (2) Any updates provided regarding the tentative timeline for installation were either moved or were no show; after many changes a portion of windows and sliding doors installation (3)Untrained, incompetent and inexperienced installers wrecked all the windows and doors by using wrong foam therefore bending all the frames. Verdun management namely responsible Sales Rep ****** *****, Installer i/c ******** ***, GM **** ******, all A/N individuals have visited the construction site numerous times and have compiled filed deficiency reports repeatedly However none of the reports have been shared with me nor do we know the content of these reports.
  • Damages (to date): due to the numerous and unsubstantiated delays and incompetence of individuals in fulfilling this contract, all of which are attributable to Verdun, we are unable to install kitchen counters, window frames, window blinds and proper security locks on the sliding doors and windows causing a further delay for other trades to complete their contracts. Due to Verdun’s negligence and incompetence, I am now stuck to have an incomplete and insecure house. If any unforeseen incident happens to my house, I will hold Verdun responsible in court of law and it will be due to their neglect. As fall/winter approaches soon, I do not have a weather proofed house with living conditions in which I feel secure bringing my family into. Repeated unnecessary aggravation caused due to Verdun failing to return phones calls, text msgs, and/or emails over past year . Resolution Sought: (1) commitment from Verdun to properly install all the sliding doors and windows in accordance with the contract (with the correct measures and using proper foam) within 30 business days.

• Initial Complaint

  Date:04/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 25th 2021, I signed a purchase contract with Verdun Windows for the Cachet Novatech double front entrance doors. I was told that the delay would be approx 3 -4 months because of Covid. A delay of 11 months was when the first scheduled installation was booked ( January 2022). On that day, the installers were here but had to leave without installing the doors after they realized that the flash clipping was the wrong color. Also, a double screen door which was not ordered had been added to the doors. Communication with the company from then on was a total disaster. No follow-ups were provided and we were left in the dark. In May 2022, we were notified that the doors were now ready to be installed. Verdun schedule a new installation date for June 3rd. On that day, after they did not show up for the schedule installation, I received an email informing us that they had to cancel again because they could not find the frame. Because this was the 2nd time that the planned installation did not go through, I went directly to the manufactury on June 6th and had an hour long in person meeting with the ***** *******. I was told then that I would be getting a follow-up within 24 to 48 hours. On June 13th, I sent another email to Verdun indicating that I was still waiting for a follow-up. On the week of June 20th, I was notified of a new installation date for June 28th ( this was going to be the 3rd attempt). Again, on that day, after not having Verdun show up for the scheduled appointment, I receive an email indicating that the installation was again cancel ( same reason, they could not find the frame despite the fact that I had spoken with them the week before to confirm that they had the frame). It was on July 19th that I receive an email indicating that I was going to get a follow-up. It is now August 4th 2022 ( 18 months later), I am still waiting for the follow-up and still in the dark as to what is happening with my order.

  

  Business Response

  Date: 09/08/2022

  ****** we apologize for the numerous delays and missed appointments. An installation appointment has been scheduled for September 2 and we look forward to installing your beautiful new custom entry unit. 

  Customer Answer

  Date: 15/08/2022

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to ********* ** ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ** ********

• Initial Complaint

  Date:29/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a door from Verdun 2 years ago and waited over a year to receive it. We cancelled the contract and the door was delivered on our doorstep the next week. Without our permission. We let it go!
  
  We decided to give Verdun another chance and ordered two windows in January 2022 and paid a deposit. They said it would be a few months for install and at the latest June 2022. By the end of June i asked to speak to a manager about my file - no response. We again threatened to cancel the contract only to be told they had only just put in the work order (5 months later). The staff gave me a date of install by the end of July. I insisted to speak with management to receive an explanation. I specifically asked the week before the install that a manager call me prior to the work completion to explain what happened with my file. The workers showed up, and still no contact from the manager. The work is incomplete as they were missing some flashing.
  
  My complaint is about consumer right! I on two occasion had to threaten Verdun to move on its obligation. On both occasions i asked for a refund and on both occasions they scrambled to get it done. On both occasions, Verdun performed a bait and switch, obtaining my business with an optimal timeline and failing to deliver. I, as a consumer have no recourse to ensure Verdun lives up to its obligations. They mislead me… and i could have procured services from another provider. I never would have accepted a 7 month wait for 2 windows.
  
  Companies like Verdun should be held accountable for their services and contractual obligations. Secondly, where are their managers??? Do they not speak to clients. Ive asked for 2 months to speak with a manager???

• Initial Complaint

  Date:22/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Install on My 25th --> they did a horrible job (see pics); damaged my brand new walls; installed one window incorrectly
  - Contacted them few times and I was dodged
  - Wrote them on June 10th, with pictures, no answer
  - called many times; customer service promises service will call me back and nothing
  - talked to my sales rep; can't do much; call service again
  - Finally service sent a guy week of June 13 (so took them from May 25 - June 13 to send someone to inspect the damages)
  - Guy looked and was VERY nice and professional; recorded the issues and left
  By the way, the ONLY fix they can do is install new casing to cover the damage; fixing walls is OUT OF THE QUESTION for them.
  - Good luck getting a hold of anyone again!!! NO RESPONSE from service; sales guy gave me few names; and finally I got a name in Service
  - Spoke to the guy; was nice on the phone and took note and emailed me on Jul 11 saying - I will contact you by end of week; If i don't answer you, contact me (how cool is that!)
  - Sent him few follow up emails and cced sales man --> no answer and now, we are July 22nd with no date for addressing the issues
  
  
  The following is what I requested a number of times via email with NO REPLY:
  1. Ensuite
  a. Ensuite window needs to be re-installed
  b. Jam for Ensuite window will need to change too (this was approved by my sales rep ******)
  2. Master Bedroom
  a. Screen is punctured; need it replaced ? it was installed punctured and installer included that in his report when the job was done and I had no follow up at all to this
  3. Two windows in the living room – nosing needs to be replaced (this was approved by my sales rep ******)
  4. All Windows except the two windows in the living room (23.5x62.5)
  a. Install 3.5 inch casing
  5. The two windows in the living room (23.5x62.5)
  a. Install 2.75 casing to avoid intruding on the fireplace
  
  They won't repair my walls; anything we can do to have them repair the walls they damaged?

  

  Business Response

  Date: 26/07/2022

  ***** we apologize that the reported service and repair items for your windows were left unresolved. This was due to an internal error and oversight and your order was marked as completed after your patio door installation in July. All reported notes by the Service Technician who conducted the inspection and items approved by your Sales Representative are back on track and there is an active service ticket open to address these concerns. Our installations department has reached out to schedule the follow up appointment and are holding a date for you and awaiting your confirmation.

  Customer Answer

  Date: 04/08/2022

  
  
  ********** ********
  
  
  
  I am rejecting this response because:
  

  I am not getting any response from the business on the scope of the work (in fact, last correspondence with them was on July 27 and I sent two emails with no answers).

  So, I would request that you reactivate the complaint as the business did not honor the commitment since they are NOT committing to the scope of the repair I outlined and prefer to leave their visit fluid (I will send you latest unanswered thread in another email).

   

  Sincerely,
  
  
  
  ***** ***** ****

  

  Business Response

  Date: 09/08/2022

  ***** please confirm you received the below email. This is the planned action items being addressed on your August 30th appointment and are taken directly from the inspection report you noted to have taken place the week of June 13. The email was not responded to and this is the plan as it currently stands. Please contact ********* if you require further assistance.
  

   

   

  
  From: ********* ******** *****************************
  Date: Wed, Jul 27, 2022 at 12:07 PM
  Subject: Order # *******
  To: ********************
  
  
  Good day M ****
  
  
  Here is the report we got from *****
  
  
  All trim is too small, Does not cover the paint lines, needs to be 3 1/2 mdf col. 
  Also the en suite is not level and has to be re-installed.
  Foam on bottom of window on right of fireplace on siding, to be cleaned off
  Needs bull nosing on lower level 3 windows
  
  Was there anything else you would like us to take a look at while we are there ?
  
  
  ********* ********
  ******* *******
  
  ****** ******* * *****
  *** ******* *** ***** ** *** ***
  ***
   ***** ******** ******* ***** ********
  

  Customer Answer

  Date: 10/08/2022

  
  
  ********** ********
  
  
  
  I am rejecting this response because:

   

  please see my response to *********'s email - business continues to avoid committing to the repair scope I identified.

  This is my response - which I did not yet receive a direct answer to.

   

  From: **** **** ********************
  Sent: July 29, 2022 10:30 AM
  To: ********* ******** *****************************
  Subject: Re: Service Verdun#*******

  Hello
  *********
  
  Thanks
  for the quick reply.
  
  Does
  this mean the primary scope of work is the reinstall of the ensuite windows and
  perhaps they “maybe” able to address some of the issue?
  
  Sorry
  to continue to harp on the same issue but I want to be clear on what scope of
  work and parts you are sending with the team.
  
  The
  last thing I want is for them to show up and tell me they were only told to
  reinstall the window, have another look at the issues and leave.
  
  I
  would appreciate it if you can clarify before we book the date.
  
  Thanks 
  
  Sent
  from my iPhone
  
  
  
  On Jul 29, 2022, at 2:23 PM, ********* ******** ***************************** wrote:
  
  Good
  Morning
  
  Thank
  you for the pictures. Some of them were added to your file. We will
  definitely take a look to see what we can do to resolve the
  issue after the reinstallation is completed on August 30th if that is okay
  with you
  
  
  ********* ********
  ******* *******
  
  ****** ******* * *****
  *** ******* *** ***** ** *** ***
  ***
   ***** ********
   ******* ***** ********
  
  
  
  verdunwindows.com
  
  
  
  
  On
  Thu, Jul 28, 2022 at 7:22 AM ******************** wrote:
  Hello
  *********,
  
  Please
  see my email below that I’ve been trying to get to service (directly via
  ********) and below via customer service.
  
  I
  saw your recap of the scope and for some reason, we always seem to fall back to
  ****’s report (which I have not seen).
  
  If
  there has been no subsequent updates to my file, would you please:
  Update
  the file
  Confirm
  the scope mentioned
  
  The
  report seems to not indicate damage to the walls but rather “casing falling
  short”. Can you please confirm the images **** took and the ones I sent are on
  file?
  
  I
  am attaching an album of some of the damage – the main one:
  *******************************************
  
  Can
  I assume fixing walls is not something you would do and the only fix is the
  casing to cover the damage?
  
  Once
  I receive your confirmation on the work that will be done as per my email below
  (please reply) and consider the Aug 30th confirmed.
  
  Thanks.
  
  From: ****************** ********************
  Sent: July 25, 2022 5:13 PM
  To: 'Verdun Windows' <[email protected]>
  Subject: FW: Service Verdun#*******
  
  Hello,
  
  Confirming
  the Aug 30th service date contingent on getting written
  confirmation of the scope of work involved.
  
  See
  below for my description of what I believe is required.
  
  Thanks.
  
  From: ****************** ********************
  Sent: July 17, 2022 9:44 PM
  To: ********* **** ************************
  *** ******* ********* *****************************
  Subject: RE: Service Verdun#*******
  Importance: High
  
  Hello
  ********,
  
  Reaching
  out since I didn’t get a response…
  
  To
  recap the changes needed:
  Ensuite
  Ensuite window needs to be re-installed
  Jam for Ensuite window will need to change too (this
  was approved by my sales rep ******)
  Master Bedroom
  Screen is punctured; need it replaced à it was
  installed punctured and installer included that in his report when the
  job was done and I had no follow up at all to this
  Two windows in the living room – nosing needs to be
  replaced (this was approved by my sales rep ******)
  All Windows except the two windows in the living
  room (23.5x62.5)
  Install 3.5 inch casing
  The two windows in the living room (23.5x62.5)
  Install 2.75 casing to avoid intruding on the
  fireplace
  
  Please
  confirm we have agreement on the scope and also the installation date.
  
  Thanks.
  
  From: ******** *** ************************
  Sent: July 11, 2022 4:06 PM
  To: ******************
  Subject: Service Verdun#*******
  
  Please
  reach me here , if i do not answer back friday this week
  
  thanks 
  
  
  --
  
  
  ********
  ***
  ******** *******
  
  ****** ******* * *****
  *** ******* *** ***** ** *** ***
  *******
   ***** ********
  
  
  
  verdunwindows.com
  
  
  
  --
  
  ****** ********
  ***** **************
  
  Verdun
  Windows & Doors
  104 Clement St, Vars, ON K0A 3H0
  Cell: (613)
  816-5565  Office: (613) 443-2694
  
  verdunwindows.com
  
  
  

  
  
  
  Sincerely,
  
  
  
  ***** ***** ****

  

  Business Response

  Date: 01/09/2022

  Hello *****, here is the scope of the remaining work scheduled for Sept 21 and 23.

   

  Sept 21 service technician ******: re mesh 1 screen on site

  Sept 23 installer *****: To do: Bathroom window needs to be reinstalled with new jambs, Bring v shaped ladder with a platform to reach stairs window, Install 3.5 Col MDF, Bring mud and sand paper to fix around damaged window 

  Customer Answer

  Date: 01/09/2022

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to ********* ** ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ***** ****