Reviews

This profile includes reviews for Flight Network Ltd's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Flight Network Ltd

  2850 - 145 King St W Toronto, ON M5H 1J8

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  Flight Network Ltd

  1401 - 145 King St W Toronto, ON M5H 1J8

Review Details

• Review fromJenny T

  Date: 20/10/2023

  1 star
  ******** ***** *** ****** ** ******* ****** ******* ** ***** ********** A WHOLE WEEK we've been calling back and forth. They keep messing up one thing after another! They refuse to accept responsibility. They now refuse to get us a supervisor!!! They cancelled our entire two week trip by accident and didn't tell us! Mistake after mistake, they finally got us a flight rescheduled but now they added a $500 taxes fee to our rebooking, without telling us!! And they won't do anything about it! Thank god we got that info from the airline since flight Network HID that info from us. We'd be stuck at the airport since we don't just have $500! The story could go on for hours about how ***** they have been. NEVER AGAIN!!!!!

• Review fromYunue C

  Date: 21/09/2023

  1 star
  I bought a ticket with them almost 2 years ago, I had to cancel because I got COVID. I contacted the airline to cancel my ticket because flight network wouldn't do it for me, the airline was very nice and in no time they replied they had refunded the amount to Flight network. As I mentioned, still today I am fighting to get my money back from them. **** ** ***** ***** *** * ** ****** ******* ******* * *** ** *** ****** ****** *** ** **** **** **** ******** ********

• Review fromZaffer S

  Date: 16/09/2023

  1 star
  On February 11, 2023, I made a flight reservation through Flight Network for a trip scheduled on September 26, 2023, with the booking reference ******. Little did I know that this seemingly straightforward booking would spiral into a series of distressing events.
  The nightmare began when, on July 16, 2023, I received an email informing me of the cancellation of my flight and my eligibility for a refund.
  Flight Network's email stated that a refund of CAD $1949.52 had been processed, with the promise that it would be credited back to my original form of payment. However, as of today's date, this refund remains nothing more than a mirage. It has not found its way into my Flight Network account, and I have received no communication regarding its status.
  My attempts to seek resolution have led me to engage with Flight Network's customer care representatives on four separate occasions over the past week. Each interaction has left me more exasperated and emotionally drained than the last. Despite their assurances and empty promises of escalating the matter to their credit department, there has been no tangible resolution or even a hint of a clear timeframe for the refund. The lack of information and progress has been nothing short of infuriating.
  In conclusion, my experience with Flight Network has been an utter disaster. I am left with a canceled flight, a missing refund, and a profound sense of disillusionment. I am filing this review in the hopes that it will serve as a stark warning to others who may consider using Flight Network's services. Customer service should be a hallmark of any reputable booking agency, but in this case, it has been a glaring failure.
  I strongly advise potential travelers to exercise caution and explore alternative options when making travel arrangements. The pain, frustration, and wasted time I have endured in dealing with Flight Network are not worth the convenience they purport to offer.
  Sincerely,
  ****** ******

• Review fromedward k

  Date: 15/09/2023

  1 star
  We booked a flight to Europe, scheduled for the end of August, with Flight Network. which included a direct flight home to Montreal. A few weeks later, we recieved an email telling us that our direct flight had been changed to one with a 10-hour overnight layover inBrussels. We called Flight Netwok and were informed that we could get our initial direct flight back. That was untrue. As no confirmation was recieved, we wrote tham an email four days later. Even though our original direct flight was still advertised on their web site, they wrote that it was not available. Again, a false statement. The next day we called and were informed that the direct flight was not available. Given that I was staring at their web site, I responded that the flight was advertised, Got some mumbo-jumbo and another "Not avaiable." I then requested other flights shown on the FN website and was told, with no time taken to consult the computer, that these other flights were also "not available". These were clerly lies as our original direct fligth and the others requested were clearly advertised as being available.
  We eventually got back our initial direct flight home by calling the ******** airline directly. The long distance call did cost us forty dollars.

• Review fromJunping W

  Date: 09/08/2023

  1 star
  Worth company ever, just want the money without doing anything. My flights were changed in departure time and as a result leave me less than 30 mins in connecting international flight. Flight network told me contact the airline who changed the departure time. Insisted me to pay for the rebooking of a new flight… how is this fair? What did I do wrong?

• Review fromManvi K

  Date: 12/07/2023

  1 star
  A complete absurd customer service with such incomplete information, though it may not be the customer service representative fault as they are just conveying the company rules but these rules and policies are ridiculous and frustrating, I tried to use my open ticket voucher for a new booking and had to wait for 6 hours to connect to a representative only to know they are offering me a way higher price than what I can access via the flight network website.
  I had to end the call with nothing but just after wasting 6 hours of my day.
  Will never ever use flight network *** *** ********* ****** ******* **** ****** ** **** **** **** **** *** ******** **** *** * ****** **** ** **** ***** ******** ****** ******* ******* **** ******* **** **** ***** **** ***** ***** *** ******* * **** * ***** **** **** * ******** **** *** ***** ********* *********

• Review fromMadeleine O

  Date: 05/07/2023

  1 star
  * ** ******* *** ************ **** *** *** ***** **** **** ******* **** * **** ****** *** **** ** ****** * ********** After we weren't able to enter Japan due to COVID policies (the whole country was closed) we canceled our tickets easily with the flight and have proof of it over email. However we booked through Flightnetwork and they haven't refunded us. Called 5 times and like other reviews have mentioned, every time is a different person and I get transferred every time and never hear back. They did refund only one flight (we had a flight to LA then Tokyo and returning) for one person (there were 4 people and multiple flights) which makes no sense. Over $1,000 has yet to be seen given back even though ********* refunded it. I find it hard to reason with the lengths they go through to keep this up! This has been over a year of calling at this point!

• Review fromShontelle F

  Date: 29/06/2023

  1 star
  Waiting 6 months now for a refund of a flight they cancelled last minute. Been reaching out every 2 weeks to get told the same answer. I had to pay for a whole new flight as they gave me no option to change the connecting flight after cancelling the initial flight. They don't care about you, they will withhold your money without return for no fault of your own. Terrible

• Review fromWilliam H

  Date: 01/06/2023

  1 star
  When I purchased airplane tickets in the fall of 2022, I also bought flight interruption insurance through *******. When my flight was canceled in Calgary, ******* would do nothing except waste my time and good faith. ******* eventually paid me, *** ******* *** ************* *** *** *********** ** ***  Go elsewhere for better service.
  **** *** *** * **** ***** ********* ** ****** **** **** **** *** *****

• Review fromCamilo R

  Date: 25/04/2023

  1 star
  I bought a round-trip ticket from A to B. Then I wanted to buy an extra bag for flight A-B, but the only option was to buy one extra bag for the whole trip. That is for flights A-B and B-A. So I went for that. Later I got an email saying that they could not fulfill the order because a problem in their system didn't allow them to add bags to the A-B flight. But they arbitrarily decided to go ahead with a partial order and added a bag to my return flight (B-A) and refunded a bit less than half of the order for the bag that they couldn't add. However, I never needed the bag they added, and they refused to refund me. So now I have a bag only for the flight I don't need.