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Business Profile

Telecommunications

Virgin Plus

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Reviews

This profile includes reviews for Virgin Plus's headquarters and its corporate-owned locations. To view all corporate locations, see

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Virgin Plus has 54 locations, listed below.

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    Customer Review Ratings

    1.18

    Average of 107 Customer Reviews

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    Review Details

    • Susan E

      Date: 11/12/2023

      I signed up for an online Black Friday deal that included a phone and a 2 year contract. When I called them to check on delivery I discovered they had cancelled my order without explanation, notification or consent. I've gone through I don't know how many agents trying to sort it out and every time it just seems to get worse. I've been told four different stories by four different agents and they've been gaslighting me. I have had no resolution at all and I'm finally going to cancel my account with them totally. A store agent told me that the company got in over its head with their Black Friday deals and can't fulfill them. He said that many other customers have had similar complaints and gotten no resolution either. Would definitely not recommend.

    • Lionel A

      Date: 09/12/2023

      *** * ******* ** ** ******* when I canceled service in October told the credit overpayment would be done on my November statement when I called told was processed Dec 3 when didn’t show on my credit card account I found out virgin meant processed Dec 3 but has to be authorized by them and can only guarantee will get by Dec 20 . Very misleading. ***** ****** ****** ******** ** ****** **** ****** ***** ************ **** **** *** *** **** ** ** ***** **** ** ** ** **** ** *** ********

    • Mesut K

      Date: 28/11/2023

      I ordered a phone over the customer service on 11/26/2023 *** * ***** ***** **** ** ******* ** *** ****** I received a confirmation email and I was told that I could pick it up anytime after the afternoon of 11/27/2023 or 11/28/2023, The order number is ********** as in the email. I went to the 8:30 pm store and your male staff argued with me like I am supposed to know what they should know in front of many other people ***** *** **** *** *********** **** **** ** *** ****** After that, I talked to 4 different representatives and I lost another 2 hours and I was told that I should go to the store again or call the store to make them call the upper department etc. I am not doing any of them you must cancel your order or you must correct your mistake, If I cancel something I will cancel my two lines from Virgin and I will never use any service of Virgin ** ***l. Using your services does not have to be left alone with customer care in the Philippines! We live in Canada not in Philipinnes, I have never ordered any phone number from out of Canada. Basically, if you are using Virgin services your customer care is in the Philippines. **** *** ** *** *** *** ******* ***** ** ***** ***** ********** **** *** **** ******** ************** ** *******

    • Laura S

      Date: 16/11/2023

      This company sends out personalized ***** ADVERTISING to existing customers and does not offer appropriate solutions even when the conflict resolution escalates to executive levels.
      The advertisement (to me) says bring your own phone and get 40GB for $40/month.
      No where on it does it say for new activations only or new lines only, not even in the fine print.
      You only find out that's what they *meant* to say when you call and they deny.
      This issue remains unresolved as even executives are unwilling to honour the ad or send apologies from the CEO to those they sent ***** advertising to. **** ************ ********

    • Marie G

      Date: 14/11/2023

      If yu are late paying , virgin paralyze your ability to call ( without warning, about 10 days before your suspension ) , made a direct payment that they received on friday morning ,we are tuesday and our service is still off , after 10 years with virgin , **** ***** * *** **** * internet not reliable , overcharges my second phone a lot , *** **** ** * *** ** ********* **** ** ****** ******* ***** **** ** ******** *** ** ************ *** **** * ****** **** ******* *** **********

    • Brett C

      Date: 12/10/2023

      I have submitted my tax exempt form on September 1st and they haven't processed it yet (it's October 12th). Apparently there was something wrong with the paperwork submission but they never sent me anything to tell me and they said that they wouldn't ever send any communication about it. It also takes 90 days to process the tax exemption which is a ridiculous amount of time.

    • Andy Hin Kow T

      Date: 11/10/2023

      GOOD PRICE & EXCELLENT SERVICES. My wife just removed her mobile service from Rogers Virgin Plus. We find this company offer better price and services. We just got off the phone from a very patient employee named SHER (work code *******) from Virgin Plus company. My wife and I are both over 70 years old and lack of knowledge on new technology. With Sher's extra efforts and super patience, everything has worked out very smoothly. We are very satisfied. We definitely recommend this company. Thanks, Sher.

    • Noah B

      Date: 02/10/2023

      Been with Virgin for over 10 years with no benefit. Twice a year they increase my bill with no warning. I would call and complain and they offer refunding the increased amount but only for one billing period. ****** *** We have an agreement - you can't just increase my bill whenever you feel like it.
      They keep you on hold forever because they don't value their customers, no matter how long they've been with them. **** offers the same plan for almost half the price. Bye Virgin!

    • Rubina S

      Date: 02/10/2023

      Worst service to get through to them. 3 months have not resolved technical issues.
      Stuck with them with contract even though they are not providing the service I am paying for. Giving me run around. Have no solution for me. So far have spoken to 10 different technicians. ****** ************* ********* 

    • Shawn K

      Date: 23/09/2023

      **** ****, no customer service. Like I am on hold for 10 minutes, to be placed on hold for another 5 minutes, to be told there is nothing they can do for me. **** ** *** * ******. If Virgin wants me to stop then provide the CS

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