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Business Profile

Telecommunications

Virgin Plus

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Reviews

This profile includes reviews for Virgin Plus's headquarters and its corporate-owned locations. To view all corporate locations, see

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Virgin Plus has 54 locations, listed below.

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    Customer Review Ratings

    1.18

    Average of 107 Customer Reviews

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    Review Details

    • Muhammad K

      Date: 06/03/2024

      Worst customer service *** ***** ***** ******** ******* ********* Don't have internet for days now. Call them and schedule am appointment. No one showed up to fix. Call them again and they can't see the appointment. Try to talk to manager put me on hold for more than 40 minutes and still didn't talk to me. I advise no one to go with this kind of service. ****** ** **** ****** **********

    • Dwayne P.

      Date: 01/03/2024

      I was hacked on my cellphone through a hack on the virgin mobile cellphone overcharged for 3 years old device charged close to 1000 dollars for a ***** android device ***** 6 cellular phone. It was sold to me in 2023 as a modern mobile phone, it was not. and was given false resolutions for fixing the device and the problem became worse. I wasn’t able to return the device. I was treated disrespectfully by representatives and told after dealing with it for the majority of my contract that I would still have to pay for the device. I feel that I should have been given a better resolution and they refused. . I would like to return the compromised device and be reimbursed accordingly. Now I am stuck with a faulty device and a bill that I feel I should have received a buyer’s remorse. Not a bill and an infected cellphone. Please advise on a better solution.

    • owen s

      Date: 07/02/2024

      Been with this company 12 years and finally had to cancel my subscription today. Even if it's gonna cost me more I'd be happy. The customer service is really bad. They didn't listen to what the problem was instead pushing for another plan which would've brought me to 300 a month. Yeah Sheryl and your supervisor thanks but no thanks at all!

    • Louise C

      Date: 02/02/2024

      I had the beat customer service from Mia and then Jasmine. They restored my faith in virgin mobile! Thank you ladies

    • Catherine R

      Date: 25/01/2024

      Virgin Plus has charged me for the same phone number twice every month over the past 12 months. They burned through the $100 balance on the pay as you go plan, and on the same number accepted a prepaid monthly charge for $56 also. I’ve been talking to their managers, but nothing ever gets permanently fixed. ********* ***** ********** ** ****** **** *** **** * ***** *****  The Virgin plus agent who set up the new plan in December 2023 didn’t cancel the old plan but assured me that everything was taken care of.
      *** ***** ** **** **** ******* ** ***** ****** ***** ** ******* ** **** ***** **** ** ***** *** ******** ******* **** **** **** * ******** *** *** ** ****** **** *** *** **** *** ********* ********* ****** 

    • Rahul G

      Date: 17/01/2024

      The parcel carrying router, tracking number, was delivered to the *** location without a unit number mentioned. Unfortunately, this has led to extreme inconvenience for me, as I am currently in a new country facing winter conditions and needed urgent access to the contents of the parcel. The lack of a unit number has significantly impacted my ability to carry out essential tasks, especially in a foreign environment where assistance is limited.
      To provide more context and facilitate your investigation, I kindly request that you check the shipment history of the aforementioned tracking number. This will help illustrate the challenges I have encountered due to the oversight in providing a unit number. ** ***** ** the inconvenience caused, * ***** **** ** ******* ************ *** the difficulties I've faced during this process. ** * ******* ** ********* * ******* * ************* ********* ** ** ******** ******** *** *** **** *** ******* *******

    • Kossene F

      Date: 16/01/2024

      In Nov 2023 We ordered a new phone, agent 1 - sent with wrong number. Agent 2 said number could not be changed over phone, had to send back. Agent 3 didn't know what to do said they would send bill of lading NOPE. Agent 4 ******* **** no answers I hung up. Agent 5 tried reviewing, typed in wrong info so I got charged for new phone. NOT HAPPENING> Agent 6 - Jan 8 2024 ( Arenz started a ticket to fix issue ******* then by this billing date (Jan 16, 2924) credit would be made.
      Jan 16, agent 7 reviewed notes and still trying to charge for this phone. *** *** ******* ** * ********* ****** *** *** ******* 
      Thank you

    • Kayla L

      Date: 02/01/2024

      Been with this company 9 years at the beginning it was great had no issues and now it has completely gone down hill, horrible customer service. They don't credit things back to your account that they say they will and then when you call multiple times they either yell at you or say that they don't want to look into it just wait for the next billing cycle. Cannot wait to cancel

    • Beata S

      Date: 21/12/2023

      Iam Virgin Plus Customer.We agreed when baying the internet to 60 dollars plus tax and after a while out uf the blue they started charging me 65 dollars per month..Now i came to my senses and i will pay agreement price 60 dollars.Very bad company.Sending bills whenever they feel like not every month.I have to remember almost every month.

    • Sam D

      Date: 13/12/2023

      I had service with virgin plus for long time , paying my bill on time , spreading go0d words about their business butvin return their ***** Agents for one week constantly after asking me millions of questions and promising for their technician comes to fix the problem, **** * ******* , denied any phone conversation. I decided to cancel my service they repeated again, saying they canceled but after I asked for written confirmation, the same game , **** telling me their network is down can't send email .... *** **** **** ***** ** * An internet and phone service is not able send an email ??? I asked send it by your cell , laptop or friend cell .... they belive their customers are stupid, **** ***** *** ******** , they don't send confirmation because simply denied it later .

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