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Business Profile

Investment Management

Wealthsimple Financial Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investment Management.

Complaints

Customer Complaints Summary

  • 36 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:30/05/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    All I was trying to do was contact support about an issue with my account. After being bounced around by multiple agents,I finally get one to answer my question and they sent me to another agent. NO reason why, they did not answer my question at all. I spent about 45 minutes in "queues" for another agent. **** ** *********** ***** ********* ***** ** **** ********* * ** *** ********** *** *** *** ******* * ******** *** **** **** ********

  • Initial Complaint

    Date:12/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My problem is about wealth simple customers service *** ************** * * ******* *** ****** *** *  they give me hassles and headache for everything including no limit about disputes statement and dispute $135.45 ******* ***** ****** ********* ******* ** ******* *** ************** *** ******** ******* ** **** ****** ** ****** ****** **** ****** ***** ***** **** **** ******* *** ****** ** ** *** ***** ** **** *** ************** ****** ********* ******* ******* **** ******  customers service refused to give me information I was inquiring about this dispute when I was in Egypt and not move this conversation phone call to move forward and they made me repeat my name thousand times and then nothing happened from this servel phone calls .
    I just want my money from all disputes I filled and statement of these disputes and wealth simple pay me my this dispute $135.45 cost and let everyone go to his way

  • Initial Complaint

    Date:10/03/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was using the wealthsimple app, I signed up for premium which includes trading in usd without the 1.5% wealthsimple surcharge, then when I bought and sold an American stock I was charged 1.5% on both transactions and my premium wasn't active, I messaged them about this and got a message back with them not understanding what happened, so I messaged again to clarify that their app mistakingly took money from me and got no response after

  • Initial Complaint

    Date:03/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For the last week wealth simple has locked my account “for my own safety” but only locked the ability to transfer funds, pay bills or make purchases. So essentially I can invest any and all of my money from any of my accounts, including the transfer of funds from my cash account to any of the accounts that will make wealth simple money. As of now my pay cheque is deposited into wealth simple, I have called and confirmed who I am and they refuse to unlock my account. I now have around 2000 locked up that they will not allow me to access. The issue was me making deposits from *** that was linked to the account I closed and replaced with wealth simple.

  • Initial Complaint

    Date:10/10/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wealthsimple sent me an targeted ********* ad for 1% match bonus with minimum of $15k deposit. On the ad it says offer is available until October 15, 2024. This promotion is also stated on their website. When I contacted customer service they said they it was an mistake and they are not able to provide me this offer. **** ** ***** *********** *** I demand them to provide me this promotion as stated.

  • Initial Complaint

    Date:17/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At the start of may 2024 my accounts were closed at wealth simple. I received a direct deposit that was too late to cancel. The funds still were managed to be deposited into the account. I contacted wealth simple since may for the funds. I have been given one heck of a run around only to be told cra has to tell them what to do. Now if my accounts are closed like they should be my money should be sent back. Instead wealth simple has told cra I asked for the funds to be deposited to them. But the account has been closed the money should have been sent back. Still after 4.5 months I’m still waiting on ALL MY MONEY to be sent back. PLEASE SEND ME MY MONEY ENOUGH IS ENOUGH

  • Initial Complaint

    Date:29/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed my taxes on April 30 . I chose them because I can pay whet I can afford. I completed them. They send me a receipt and a copy of my taxes. I called CRA and they DID NOT GET MY TAXES. I was told by Wealthsimple chat that I never submitted them. Simplewealth kept asking me to pay more money. This affects my income as I am a senior on a pension. I had my daughter redo my taxes and submit them. It costs her $40.

    I want my money back *** * ** *** **** **** ******* **** *** ** **** ******* ** * *****  It’s very upsetting that when I spoke to them they didn’t care about resolving this and submitting my taxes. * ** ***** ** ******** ** *** ***** **** **** **** *****

  • Initial Complaint

    Date:22/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wealthsimple ***** represents that they do taxes for free and then charge you to complete them. **** *** *** ***** **** ******* *** ******* ***** ** do not file for you.

  • Initial Complaint

    Date:18/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I downloaded and app call wealth simple that was recommended by my accountant. I was researching where to put an inheritance. Before I even agreed or gave them money they charged me saying my stocks dropped. I never agreed, nor gave them any funds to start stock trading. They have sent me to collections where I receive up to 9 calls a day, and I have been on hold with the company for over an hour a day for a week not able to reach anyone. I just want this wiped because it is effecting my credit report!

  • Initial Complaint

    Date:10/01/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    wealthsimple offered a bonus $2000 for using their system. i had planned on moving approximately $30,000 to their tfsa program. their system limits the amount you can transfer to $3000 a day. i made the first transfer today and recieved an email nsaying i received a $25 bonus payment. it also said there will be no further payment from this bonus program. I was compeltely mislead by the wealthsimple customer service people and this offer is *********.

Wealthsimple Financial Inc is NOT a BBB Accredited Business.

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