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Business Profile

Incentive Programs

Drop Technologies Inc

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for Drop Technologies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Drop Technologies Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 136 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:17/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ever since drop changed how you can redeem points has been awful. I had claimed gift cards before
      They switched and my cards were never give to me but they credited my account.
      Now you can only redeem on Thursdays at 1:00. I was on my phone 10 minutes prior and still didn’t get one. **** * *****

    • Initial Complaint

      Date:09/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB


      For about 3 months now I have been trying to redeem a gift card using the concerned businesses' app as soon as it turn to be 10 a.m. Pacific on Thu. However each time since last 3 months, I have been unsuccessful to redeem any gift card.
      Whenever I contact their customer service, they keep on suggesting to try again next time without providing any resolution.
      They keep on repeating the same information without providing any resolution. It starting to feel like this all is a farce and they actually don't provide any gift cards whatsoever.

      I would appreciate if BBB can take cognizance of this ongoing issue with their commitment to provide an option to redeem gift cards.

      I hope the Business comes up with a resolution and not keep on repeating false promises.
      Please find below a small snippet of the correspondence with their customer service.
      Thank you.

      Example response over last 3 months "Thank you for letting me know about this.

      I've looked into your Drop account and was not able to find anything that would prevent you from being able to redeem your points. This is good news!

      For the next gift card drop, we recommend doing the following:

      1. Please ensure that you are not opening the app more than 10 minutes before the gift card drop. Please refer to attachment 1 in this email -- this screenshot shows you what you should be seeing before the gift card Drop occurs.

      2. If you do open the app and receive a notification that prompts you to update the app before redeeming, please fully close the Drop app and reopen it. This should take you to the appropriate waiting room screen.

      3. Please refer to attachment 2 to see what the gift card Drop experience looks like. Please make sure you are seeing this screen after being let out of the waiting room!

      Please note that the only way you can redeem is if your screen looks like what you see in attachment 2.

      Hope this helps to clarify things about the current redemption experience.

      Best,
      ***** "

    • Initial Complaint

      Date:16/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I earned points through the app and was promised gift cards in exchange for sharing shopping/ credit card data and entering surveys. I have been attempting to secure my payment since last year.
      Their method is to have a weekly "drop" of available gift cards that somehow sell out within 20 seconds and the app freezes each time. **** ****** ***** ***** *** ** **** ****** **** ****** *** ** **** ** ** ******** if they are unable to provide the payment promised within a reasonable timeframe.

    • Initial Complaint

      Date:25/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** ** *** *** ***** *********** I have not been able to redeem any points in months. I have reached out to them several times with Zero resolution to the problem. **** ******* ** ********** *** ***** ** ****** ** ********

    • Initial Complaint

      Date:18/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a business that has an app to collect our name, gender, date of birth, email, credit card info, transactions, vendors, purchase amount and purchase dates to acquire points and redeem them for gift cards.
      I have had enough points for a while to redeem giftcards, however they are not allowing me. It is always "sold out" and we have to redeem it at a certain time. I have contacted them and showed them screenshots of me redeeming them at the time they wanted but it is always "sold out" and they're not keeping up with what they are advertising. ******** *** **** *********** ** ** ****** ** ****** ** ***** ***** **** ** **** ** ** ** **** *****

    • Initial Complaint

      Date:06/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business runs the Drop app. You link credit cards to the app and get points when you shop. They used to give gift cards for those points. For the past year or so, they collect the points and do not give gift cards. They are only given out on Thursdays and are always “sold out.” I have $39 worth of accumulated points that the company will not release to me.

    • Initial Complaint

      Date:05/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      * **** **** * **** ** **** *** ***** ** *** ******** *** ****** *** **** **** **** **** **** ******* ********** ***** ******** * ***** **** **** ****** *** unable to convert their points into redeemable gift cards. There is a new process for redeeming but it always yields the same message explaining that we "just missed it." * **** *** ******* **** ** **** **** ****** **** **** ** *** **** *** ***** ** **** **** *** ******

    • Initial Complaint

      Date:04/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a drop member since 2019. But for over 1 year(since early 2023) they are not paying *** ******** in exchange of our personal information and activity. I have tried over 60 times every week but not able to get any penny out of my account. **** ******* * **** **** **** ****** ** ****** **** ***** *** ******* ** ****** ****** ****** ** **** ****** I personally have 76,693 points as of now which is equivalent to 76 dollars in gift cards, as I said earlier I keep a reminder 10mins prior to 1pm every thursday, to try my luck. ** * **** ******* **** * **** **** ***** *** ****** ****** *** ***** ***** *** ******* *** **** **** ******* *** **** ******* **** **** *** glitches to the app, which would only to verify the account while we're chasing in the process of redemption, they claim that we have to update the app. Infact we're already using the updated app, if we just use the app prior/after that specified time everything works fine and doesn't ask for any verification.
      No matter how many requests I send them with screenshots and screenrecordings they send me a default responses ***** ****** ** ****  I expect them to be transparent, ** **** *** ***** ******* **** ***** *** ** **** *** ***** ***** ********* ** **** ** ****** ** *** ***** ****** *** ** *** **********.

      Please help me in getting a resolution. *** **** *** *** ********* *** ****** ****** *** ********* **** **** *** ****** ** **** **** *********** *** ** *** ******* ******** *********** ********.

      Please kindly escalate this problem and do the needful.

    • Initial Complaint

      Date:04/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The app collects your information in return for cash back in the form of gift cards. *** *** *** ******** **** ** ** **** ***** ****** ****** ***** ******* I have approximately $100 in rewards that I have been attempting to redeem for over a year without being able to. The resolution would be to award me my rewards in the form of gift cards.

    • Initial Complaint

      Date:03/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Drop is a company that helps you earn rewards points for shopping through their interface. You can link credit cards and automatically receive points for qualified purchases or click to shop through the link in their app and receive rewards points that way. Once you have enough points, you can redeem for a gift card. I have had $100 worth of points for months but drop has updated their model to only be able to request a gift card on Thursdays at noon instead anytime as advertised when I signed up. I log on every Thursday at noon, click the link, and the app spins and crashes with a message that there are no more gift cards available and to try next week. I have been experiencing this problem every week for months, unable to redeem a single gift card. I am forced to remain a customer in hopes of getting any money back, but I feel I was ************ promised a product that I am unable to receive. **** * ***** ****** ******* ** ** ***** **** **** ********* *** ************ **** ***** **** ****** * ***** **** ******* ******* ** ****** ****** ******* ******* ** ***** ***** ** * **** * *** ***** ***** ** ******* *** * *** ******** **** **** ******** 

    Drop Technologies Inc is NOT a BBB Accredited Business.

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