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Business Profile

Incentive Programs

Drop Technologies Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Incentive Programs.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for Drop Technologies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 133 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:19/07/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been unable to redeem my points for gift card. I opened the account around 2018. Since then, I’ve only been able to redeem my points for a gift card ONCE. Emailed you all to remedy the issue, no response from your ** ****** customer service. I need answer like yesterday.

    • Initial Complaint

      Date:08/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to request my awarded amount balance of points $87.83 USD

      *** ***** ********* ****** ** *** * ***** I’ve been attempting on a weekly basis to retrieve my points for a year now with no “luck” app freezes claims gift cards are “sold out”

      * ***** ******* ** **** ** ***** ******* * *** ** ** ****** **** Not able to use points I worked hard to earn

    • Initial Complaint

      Date:11/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint against Drop Technologies Inc. regarding their ********** gift card redemption system and complete lack of customer support.

      1. ****** **** **** ********** ****** ** *********  Drop allows users to redeem earned points for gift cards every Thursday at 10 AM. However, every single week, I log in right at 10 AM to redeem a gift card, and each time, I go through the process, receive a “Claiming gift card…” message, and then get an immediate “Just missed it!” message.

      This has happened for weeks in a row without fail, making it impossible to redeem my rewards. It gives the false impression that I am successfully claiming a gift card, only to block me at the last second. I have ******** screenshots showing this happening in real time.

      2. Drop’s Customer Support is Completely Unresponsive

      I have emailed Drop’s support team multiple times asking for clarification, but they have never responded to a single inquiry. There is no transparency on how the redemption process works, how many cards are available, or why they disappear instantly.

      3. My Request for Resolution

      I am requesting that Drop Technologies:
      1. Provide an explanation for why their system ******* indicates I am redeeming a gift card before blocking me.
      2. Address the redemption issue so that users who have earned points can actually redeem them.
      3. Respond to customer inquiries instead of ignoring them.
      4. Ensure transparency in their rewards program, including how many gift cards are available and whether users have a fair chance of redeeming them.

      ** **** ********* ** ****** ***** ******* * ******* **** *********** ********* ******** ********** ** **** *** ********** ********* **** ********* **** **** * ****** ** ****** ***** ******* ***** ** ******** **** *** **** * **** ******** *********** ** ******** ** ****** ****** ********** *******

    • Initial Complaint

      Date:06/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a rewards program that gives points based on credit card spending. The "rewards" used to be easily redeemable. Now however, they are given away Thursday mornings and "sell out" in mere seconds, rendering it impossible to get any such rewards. *** ********* ** ***** ******* ****** ** ******* *** *** **** ******* **** *** **** *** **** **** * ******** ***** Here's why:

      At the $25 gift card reward, that's 50 rewards. At a $5 gift card reward a mere 250 people geta reward. Their website claims they have 5 million customers... at an average gift card amount of $15, that's about 150 people a month who can get a card.  Divided by 5,000,000 customers, that means it would take 2,777 YEARS for each customer to get a $15 gift card. 

    • Initial Complaint

      Date:09/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a DROP member since inception. I have accumulated and redeemed many rewards until now. I follow all instructions per support tickets. There have been no redemptions for months, possibly years. I'd like to close my account and get a ******* gift card* ** **** ** *********** Please call me ** ********** **************** *

    • Initial Complaint

      Date:17/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ever since drop changed how you can redeem points has been awful. I had claimed gift cards before
      They switched and my cards were never give to me but they credited my account.
      Now you can only redeem on Thursdays at 1:00. I was on my phone 10 minutes prior and still didn’t get one. **** * *****

    • Initial Complaint

      Date:06/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business runs the Drop app. You link credit cards to the app and get points when you shop. They used to give gift cards for those points. For the past year or so, they collect the points and do not give gift cards. They are only given out on Thursdays and are always “sold out.” I have $39 worth of accumulated points that the company will not release to me.

    • Initial Complaint

      Date:05/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      * **** **** * **** ** **** *** ***** ** *** ******** *** ****** *** **** **** **** **** **** ******* ********** ***** ******** * ***** **** **** ****** *** unable to convert their points into redeemable gift cards. There is a new process for redeeming but it always yields the same message explaining that we "just missed it." * **** *** ******* **** ** **** **** ****** **** **** ** *** **** *** ***** ** **** **** *** ******

    • Initial Complaint

      Date:04/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a drop member since 2019. But for over 1 year(since early 2023) they are not paying *** ******** in exchange of our personal information and activity. I have tried over 60 times every week but not able to get any penny out of my account. **** ******* * **** **** **** ****** ** ****** **** ***** *** ******* ** ****** ****** ****** ** **** ****** I personally have 76,693 points as of now which is equivalent to 76 dollars in gift cards, as I said earlier I keep a reminder 10mins prior to 1pm every thursday, to try my luck. ** * **** ******* **** * **** **** ***** *** ****** ****** *** ***** ***** *** ******* *** **** **** ******* *** **** ******* **** **** *** glitches to the app, which would only to verify the account while we're chasing in the process of redemption, they claim that we have to update the app. Infact we're already using the updated app, if we just use the app prior/after that specified time everything works fine and doesn't ask for any verification.
      No matter how many requests I send them with screenshots and screenrecordings they send me a default responses ***** ****** ** ****  I expect them to be transparent, ** **** *** ***** ******* **** ***** *** ** **** *** ***** ***** ********* ** **** ** ****** ** *** ***** ****** *** ** *** **********.

      Please help me in getting a resolution. *** **** *** *** ********* *** ****** ****** *** ********* **** **** *** ****** ** **** **** *********** *** ** *** ******* ******** *********** ********.

      Please kindly escalate this problem and do the needful.

    • Initial Complaint

      Date:04/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The app collects your information in return for cash back in the form of gift cards. *** *** *** ******** **** ** ** **** ***** ****** ****** ***** ******* I have approximately $100 in rewards that I have been attempting to redeem for over a year without being able to. The resolution would be to award me my rewards in the form of gift cards.

    Drop Technologies Inc is NOT a BBB Accredited Business.

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