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Business Profile

Incentive Programs

Drop Technologies Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Incentive Programs.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

Customer Complaints Summary

  • 77 complaints in the last 3 years.
  • 3 complaints in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:16/03/2026

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have $50 worth of points in my Drop account and am unable to redeem them, I tried for over 1 year to get a gift card with my points with no success and now the app says it is busy every time I go on it. Please note I cannot provide proof of the amount of money in my account as I cannot access my account due to the app stating it is business all the time.

  • Initial Complaint

    Date:15/03/2026

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business has failed to provide the gift card rewards while already having received personal data for exchange. Now the app has shut down without paying out for outstanding amounts owing to me for sharing information.

  • Initial Complaint

    Date:18/02/2026

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I registered to DROP APP in August 2022 and I did a lot of surveys to finally reached 260 000 points which worth 260$. I tried many times to contact drop to get a gift card of that amount back but without success. They always told me to use the draw. Then, in 2024 they started giving away gifts cards by draw but never had a chance to be picked up.
    Since 2025 the APP has been closed and there is no more ways to download the App or neither contacting customer service to get my 260$ back.

  • Initial Complaint

    Date:04/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    * REMOVEDFor over 2 years now I have only been able to redeem my points for one $5 gift card. REMOVEDThey have my credit card and banking information and not allowing me to redeem my points anymore. I have contacted them several times over the last 2 years and all I get is an automated response. I have over 2 years of screenshots of me being in their queue but then it will say I missed out. They only allow rewards to be redeemed on Thursdays at 1:00 pm for the last 2 years but yet every week they say I missed out. * REMOVED

  • Initial Complaint

    Date:21/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been using this for years and have over $85 in rewards that I’m not able to obtain because everything is always unavailable or sold out at the exact second you are allowed to get them.

  • Initial Complaint

    Date:07/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    $58.56 point balance
    Ghosted by company
    No redemption options available.
    Last redemption on 8-31-2022 for $25.

  • Initial Complaint

    Date:19/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been unable to redeem my points for gift card. I opened the account around 2018. Since then, I’ve only been able to redeem my points for a gift card ONCE. Emailed you all to remedy the issue, no response from your REMOVEDcustomer service. I need answer like yesterday.

  • Initial Complaint

    Date:08/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to request my awarded amount balance of points $87.83 USD

    REMOVEDI’ve been attempting on a weekly basis to retrieve my points for a year now with no “luck” app freezes claims gift cards are “sold out”

    * REMOVEDNot able to use points I worked hard to earn

  • Initial Complaint

    Date:11/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against Drop Technologies Inc. regarding their REMOVEDgift card redemption system and complete lack of customer support.

    1. REMOVED Drop allows users to redeem earned points for gift cards every Thursday at 10 AM. However, every single week, I log in right at 10 AM to redeem a gift card, and each time, I go through the process, receive a “Claiming gift card…” message, and then get an immediate “Just missed it!” message.

    This has happened for weeks in a row without fail, making it impossible to redeem my rewards. It gives the false impression that I am successfully claiming a gift card, only to block me at the last second. I have REMOVEDscreenshots showing this happening in real time.

    2. Drop’s Customer Support is Completely Unresponsive

    I have emailed Drop’s support team multiple times asking for clarification, but they have never responded to a single inquiry. There is no transparency on how the redemption process works, how many cards are available, or why they disappear instantly.

    3. My Request for Resolution

    I am requesting that Drop Technologies:
    1. Provide an explanation for why their system REMOVEDindicates I am redeeming a gift card before blocking me.
    2. Address the redemption issue so that users who have earned points can actually redeem them.
    3. Respond to customer inquiries instead of ignoring them.
    4. Ensure transparency in their rewards program, including how many gift cards are available and whether users have a fair chance of redeeming them.

    REMOVED

  • Initial Complaint

    Date:06/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a rewards program that gives points based on credit card spending. The "rewards" used to be easily redeemable. Now however, they are given away Thursday mornings and "sell out" in mere seconds, rendering it impossible to get any such rewards. REMOVED Here's why:

    At the $25 gift card reward, that's 50 rewards. At a $5 gift card reward a mere 250 people geta reward. Their website claims they have 5 million customers... at an average gift card amount of $15, that's about 150 people a month who can get a card.  Divided by 5,000,000 customers, that means it would take 2,777 YEARS for each customer to get a $15 gift card. 

BBB Accreditation: None

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.