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Business Profile

Incentive Programs

AIR MILES Reward Program

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Incentive Programs.

Reviews

This profile includes reviews for AIR MILES Reward Program's headquarters and its corporate-owned locations. To view all corporate locations, see

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AIR MILES Reward Program has 3 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 68 Customer Reviews

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    Review Details

    • Alan L

      Date: 22/11/2022

      I just waited 2 hour and 30 minutes and had to end the call because I had to attend to something else. All that I need to do is change a reserved flight and I am no closer to my goal. Can't believe that I just wasted 2.5 hours of my Monday evening and am getting the feeling that when I call again, because I have no choice, it will be another 2.5 to 3 hours of waiting if not longer. Atrocious customer service. So far, all I can say is that there is no customer service.

      AIR MILES Reward Program

      Date: 03/03/2023

      Our records indicate that the client has since reached a member of our Customer Care Team for assistance after this review was submitted.

    • Brian D

      Date: 25/10/2022

      I tried reaching out to the Air miles rewards program 4 times now and always long wait times. I was ok with this and waited over an hour the first time. I even left my number for a call back the fourth time and they called back with elevator music to hold and i waited another 33 minutes like an idiot. This is the worst call center i have ever experienced dealing with. I cant redeem my points. Not sure why they have this program if you cant reach anyone to redeem your points. I am not the only one as i see others with similar complaints. They way they are going i wont be surprised if there program fails.

      AIR MILES Reward Program

      Date: 12/01/2023

      Our office has reached out the the client via email to offer assistance.

    • pat G

      Date: 13/10/2022

      Terrible customer service, nobody ever answers the phone and even thei ron-line chat does not work. * ***** **** **** **** ******

    • P. C.

      Date: 05/10/2022

      The good: once you place an order, you get the order in a reasonable amount of time. The bad: poor selection that does not change much. So, not exciting. In addition, the website navigates poorly from a tablet. Overall, not a great loyalty program from a user perspective. Sorry to say.

      AIR MILES Reward Program

      Date: 25/11/2022

      Our office has contacted the client to discuss the issue.

    • Chad M

      Date: 19/09/2022

      Collect for 30 years and go to use finally and they have deleted my airmiles.. Conveniently over covid if not used they delete and want me to pay them to get them back.. ****** **** ** **** * **** ** ****

      AIR MILES Reward Program

      Date: 07/10/2022

      Our office has contacted the client to discuss the issue.

    • Andrew D

      Date: 11/09/2022

      for a travel rewards company they are particularly bad at dealing with issues related to travel. Their site kept changing the dates on me when trying to book a hotel then when i did book it it changed the dates again between me hitting confirm and the email confirmation. . . I did not catch this one until i got to the hotel and was told nope we had you for last night not tonight. . . so I called airmiles customer service who told me to call customer service . . . and then refused to do anything to help. . .they said as I was a no show (due to the wrong dates) that I was out the points and maybe I should call **** and get my taxes refunded because thats the best possible outcome. It really showed they do not give a crap about leaving someone stranded.

    • Bridget C

      Date: 22/08/2022

      I am not a corporation ! I am a senior looking to get away for a week using my paltry few airmiles! I went the route of finding an affordable week away which was priced at $869 to purchase but could not do so on your site or get help in any way by phone or messaging! In the hours I wasted trying the package went from $869 to $1559 and no longer affordable to me. I have not claimed for a number of years but this current procedure is not working! I will not consider joining ANY Air Miles promotion as my time is more valuable than dealing with frustration and incompetency.

      AIR MILES Reward Program

      Date: 27/09/2022

      Our office has reached out to the client to discuss the issue.

    • August A

      Date: 17/08/2022

      I lost all of my Air Miles points because my account went dormant. They will delete all of your points after 24 months of inactivity and there is nothing you can do. I am disappointed in them. Since the pandemic I hadn't had much chance to use the card and there have not been many locations that accepted Air Miles. I would suggest finding a different rewards program. * **** * ***** ***** * ****** I have wasted years with them.

      AIR MILES Reward Program

      Date: 27/09/2022

      An explanation was provided to the client regarding this specific circumstance.

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