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Business Profile

Incentive Programs

AIR MILES Reward Program

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Incentive Programs.

Complaints

This profile includes complaints for AIR MILES Reward Program's headquarters and its corporate-owned locations. To view all corporate locations, see

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AIR MILES Reward Program has 3 locations, listed below.

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    Customer Complaints Summary

    • 97 total complaints in the last 3 years.
    • 47 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:26/05/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed Order #: *************** on April 26, 2022 using my air miles reward miles for 2 pairs of ********************* Sunglasses - Carbon Frame/Grey Polarized Lenses. I received the notification that the items had shipped via *********** with a signature required under the tracking # **************** . On May 2, 2022, when I tracked the items they showed on delivery that day, at the end of the day I still had not received the items but yet the tracking on *********** showed delivered with an unknown signature and no location of where they had been delivered. I immediately reach out to *********** and they opened a service ticket under ticket # **********. At this time I was instructed to WAIT until May 5th and if they had not shown up to contact the shipper, Airmiles. I waited until May 6th and reach out to Airmiles via chat. Again I was told to WAIT until May 24th even though the tracking clearly showed the items shipped and "delivered". Today I called and spoke to some one, he never said his name, and he told me to WAIT another 10 days! He was sending this to another department and I in fact need to wait at least another 10 days for someone to call me! Why do I need to keep WAITING for the items when it is clear from May 2 on the tracking information something is wrong. I would like to have the items and now that I have done all this waiting, I don't even see the items available on the rewards site any longer.

      Business Response

      Date: 29/06/2022

      Business Response /* (1000, 5, 2022/05/31) */ Our office has contacted the client to offer assistance. Consumer Response /* (2000, 7, 2022/06/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) will work with me to get this matter resolved

    • Initial Complaint

      Date:03/05/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In Oct 2019 I had a trip planned for Nov 2020. I redeemed point for 9 ************** tickets. 750 a ticket for 6750 points. Due to covid we could not travel now we have booked our trip for Jan 2023. I was wanting to reserve the seats and have found that ******** does not have a venue in Orlando any longer. I contacted airmiles and was told there are no refunds I did ask since ******** is a part of ************* that these they could see if we could exchange them. ******** wont talk to me since these are purchased third party. They refuse to do so. This is all im ask for them to have communication with ******** for me.

      Business Response

      Date: 20/05/2022

      Business Response /* (1000, 5, 2022/05/04) */ Our office has contacted the client and we have provided an acceptable resolution. Consumer Response /* (2000, 7, 2022/05/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)

    AIR MILES Reward Program is NOT a BBB Accredited Business.

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