Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, one day I received an e-transfer of $3000 from someone I don’t know and I wasn’t even sure why it was sent to me. I thought it was a mistake or it would be bounced back because I didn’t even request it. Very shortly after the money was sent out of my account without my authorization and about a week later they temporarily closed my account. After I explained the situation instead of them helping me resolve the problem, they kept telling me to contact the sender, when I don’t even know the person who sent me the money. It’s been almost a month of me going back and fourth with them and I think they’re tired of me because it’s officially been over 24 hours no answer. I urgently need my account because I recently received my tax return and can’t access it or any previous funds I have in the account. I would like my account back or either the fund reimbursement

  Business Response

  Date: 04/08/2023

  Hi there sorry for the back and forth in regard to this e-Transfer, for context.  If an e-Transfer received to a KOHO account is flagged by the sending bank, we are required to suspend the account until the flag on the transfer can be lifted. We are more than happy to revisit this case once again and encourage you to email us at ******[email protected].

• Initial Complaint

  Date:02/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a long time customer and supporter of KOHO. I have every feature they offer and make every payment on time. I also pay the highest possible monthly fee. On Thursday July 27, 2023 KOHO froze my account and they have no phone number, the only way to contact them is email which I got no help and through a chat bot on the app that I also got no results back from. KOHO is the only bank I use and every dollar to my name is in that account. I was told there was e-transfers that were sent to me and whoever sent them requested them back they won’t tell me when they were sent or by who. I am a single father that is barely making it the damage this is doing to me is unacceptable. My account needs to be unfrozen now.

  Business Response

  Date: 02/08/2023

  Hello ****,

  We have provided you with the next steps through email.

  Thank you,

  KOHO

• Initial Complaint

  Date:02/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a koho customer 8 years
  Today i got emails saying my auto deposit was canceled I tried to login my login doesn't work. Can't reset password
  Says my card isn't active.
  I tried email and it's been hours
  I have bills and direct deposit going into this account I need answers

  Business Response

  Date: 02/08/2023

  Hello ******,

  We have provided you with the information on your account through email. If you have any questions, please message us there.

  Thank you,

  ******

• Initial Complaint

  Date:31/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had to contact koho 3 months in s row now because **** continues to deposit my ********** cheque into my inadvertently locked koho account got it changed for next month finally this month im still fighting with the must stay patient aspect of koho support which advertises they respond in usually under an hour, but im lucky if they respond once a day even when I respond in under two minutes to their last message. I was subscribed to the highest level of koho account available which included fast track support access. Takes a long time to receive the Etransfer when a whole day goes by between every question or piece of info they ask for followed closely by my answer to their query usually within an hour I missed their one message this month and since I hadnt read the message which youd think a friendly reminder message would follow no instead they inform me they would close the chat completely which i was fortunate to catch right when the message came in so I sent a message saying wait im here im sending the info alas the chat was never closed and the chat is still sitting as unread and the associate is listed as offline who was threatening to close the chat i started a few days ago trying to get any money that is in the account since i missed their reply for less than 24 hrs. I wish I could call their office which used to work when one called the number on the card then hit zero but that is no longer an option. And after being late on my rent last few months having to deal with a chat system thats claimed usually responds in an hour but best i get is once a day. Makes me feel they purposely put off this kind of claim so they can collect interest off the funds they are withholding for as long as possible.

  Business Response

  Date: 31/07/2023

  Hello *******,

  Thank you for your patience!

  All funds that were remaining in your account have all been sent to you through e-Transfer on July 3rd, 2023. There are no more funds in your account.

  Thank you,

  KOHO

• Initial Complaint

  Date:05/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account with koho banking on the terms you did not have to have id they had other options to prove identity.They accepted my application and told me I needed to hook up my email address to there bank so any etransfers would go from my email transfer to my bank account koho.So I had a friend transfer me 150$ no problem it went into my bank account koho.So I tried to e-transfer somewhere else cause I didn't receive my koho bank card yet they told me I had to prove my identy and gave me options to do so One of them being linking my other bank tangerine to there bank koho witch I did then they asked me to upload my banking statement to them as well I did everything was good.I went to e-transfer my 150$ to somewhere else and I couldn't get into my account I was locked out for suspicious activity I tried to get ahold of them it was very amatuar as customer chat they then told me I had to show them government I'd .I was shocked I had already linked my personal info to them so I asked them it states in your application and rules there's other options to verify they just kept telling me the same thing over and over * **** * **** **** ********* ****** ****They have been doing this now for a month and won't acknowledge my emails are messages anymore I don't no what else I can do I need the money to survive I'm a elder and I need to eat.

  Business Response

  Date: 05/07/2023

  Thank you for reaching out about this, and sorry for the issues experienced with the account. Whenever a new KOHO account is created, it must go through verification in order to ensure that the correct person is registering the account. Even if you are not explicitly requested ID verification, it is done in the backend via a soft credit check and matching the account information with that on your report. In the case where we required ID and Selfie verification after account creation, it is for the protection and security of your account. If you have any follow up questions, do not hesitate to contact us at *******@****.ca

  Customer Answer

  Date: 16/07/2023

  Why I don't agree are in any way by what there saying is they new I never had I'd when I opened that account they let me e-transfer 150dollares from my banks email address *******@*******.com I link my bank to them to verify my identity and sent a bank statement to them they said it was good to verify my identity since I have no id.They still say to me untell I give I'd my money can't be touched they led me to believe I'd was not necessary and other options to verify were good and that's what I did and they still have my account locked I just want the money put back in my account .

  Business Response

  Date: 25/07/2023

  Hey there, 

  One of our team members has contacted you via email. We're waiting for a confirmation on the funds remaining in your account and once we get an update, we'll provide you with one.

  Best, KOHO

• Initial Complaint

  Date:05/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an account open with Koho Financial. On June 27th, 2023 I received an email that a new device had signed into my account. Since I knew this was not me, I logged in and noticed an unauthorized charge of $400. I immediately locked my cards, changed my password, and contacted the company. I was told to change my password again, change the email I use to log in, and keep an eye on the transaction as it was not settled yet so I could not dispute it and that everything else was good. On June 28th, 2023 I went to log in to check the status of the charge but had been locked out of my account. I contacted the company who again just told me to change my password but since I was locked out I was unable to do this. After sending in the requested documents I was told someone would be in touch regarding gaining access to my account. It is now July 3rd and I have not heard anything even after reaching out twice to see if there has been an update as I am now no longer able to monitor the unauthorized charge so I can get my $400 back.

  Business Response

  Date: 05/07/2023

  Hello there,
  
  We are sorry to hear about the issues with your account! 
  
  In some cases our team might need to place restrisctions to an account to make sure the information is secured. You can refer to your Cardholder Agreement for more details.

  The suspension in your account has since been lifted and we had sent you a dispute form in our previous conversation so you can start a chargeback claim for the unauthorized transactions. 

  We reached out to you through our supports channel to help you further with this. Please respond back to our communications so we can assist you further.
  
  All the best,
  
  KOHO

  Customer Answer

  Date: 05/07/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *************

• Initial Complaint

  Date:05/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So my account was frauded for $500. KoHo had the info. Of the charges and I never received anything back or if there was anything happening with my funds. I was told to change my password so I did. That evening sometime I was to receive my monthly check. The next day when I went to login to check to make sure all my funds were there, I was completely locked out! I have been fighting with them to let me back into my account for two days now . They wanted my info. To get back into the account , so I gave it to them not once but twice!!! Any had no reply from them what's so ever about my account being unlocked. Now I'm about to be evicted from my place of residence because they will not let me back into my account!!! First money goes missing from my account that never got settled, then KoHo them selves lock me out when my check got deposited, once again I loose because of them, and way more the second time cause now I will be on the streets. Thankx alot KoHo, what a great bank I have. PS: my check was for $900 so in total I'm out $1300!!!! **** ** *********** I will now be living on the street!

  Business Response

  Date: 05/07/2023

  Hello there,
  
  We are sorry to hear about everything you’ve been going through!
  
  Regarding the account being locked, in some cases our team might need to proceed with that to make sure your account is secured. You can refer to your Cardholder Agreement for more details.
  
  We need to verify your identity before we can proceed with any account requests. We have not yet received all the documents required for that. Please respond back in our support channel so we can assist you further.
  
  All the best,
  
  KOHO

  Customer Answer

  Date: 06/07/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have done as they asked with my doc's. And yet there has been no response on thier end! This is extremely frustrating as I have now lost my place of residence due to this issue. I have answered them back with no resolution in site. This has left me homeless *** **** ****** ***!
  
  
  
  Sincerely,
  
  
  
  ***** *****

  Business Response

  Date: 11/07/2023

  Hello *****,

  Unfortunately, we were unable to accept the documents provided. We have requested for further documents through email and await your response there.

  Thank you,

  KOHO

  Customer Answer

  Date: 12/07/2023

  
  
  Complaint: **** ** my new ID and me holding my new ID. Plus because they have locked me out of my account I have lost my last place of residence and are no longer at the address they have on file which was *** ***** *** ****** *************  ******........

  My new address which is where my ID was sent to is my mother's address and it is : ******** ******* *** ***************** ***

  
  Sincerely,
  
  
  
  ***** *****

  Business Response

  Date: 26/07/2023

  Hi *****, thanks so much for the reply!

  For the security of your account, we recommend that you do not share your ID on a public platform.

  We can confirm that your account has been reopened as of July 15.

  Please feel free to reach out to our support team if there's anything else we can help you with!

  We hope you have a wonderful day,

  KOHO

• Initial Complaint

  Date:22/06/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got numerous emails this morning that my credit building and autodeposit were cancelled, and my account is now locked. I tried contacting support over 2 hours ago to try and haven't gotten a word back yet unfortunately. I've been with Koho for years and have never had issues prior, but this is where my pay gets deposited, and has been my main account for years as well. It's an urgent matter and I wish there was a way to contact customer support directly, even scheduling a callback. It's also deactivated my current koho card, and tells me to "activate my card before using" which can't be done as the card I have doesn't match with their records. My bill payments come from this account and I need to be able to get paid tomorrow, it's too late to change my deposit method.

  Business Response

  Date: 22/06/2023

  Hi there,

  We are sorry to hear about the issues with your account! In some cases, our team might need temporarily suspend an account to verify your identity. You can refer to your Cardholder Agreement for details.

  We have already reached out to you on the email on file with further information on how to proceed. Please follow the instructions provided and contact us through our support channels if you need further assistance with this.

  Thank you,

  KOHO

  Customer Answer

  Date: 22/06/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I sent the required documents on June 21st around 630PM MST immediately after being asked, then again this morning June 22nd when asked a second time at 9am MST, and a third time over email using the link I was sent by the koho team around 1030am MST.

  There is no response or solution.
  
  
  
  Sincerely,
  
  
  
  ******* ******

  Business Response

  Date: 27/06/2023

  Hi *******, 

  Our team has contacted you via email with the status of your account. We would ask that you please check this email and get back to us there if you have any other questions.

  Sincerely, KOHO. 

  Customer Answer

  Date: 27/06/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:20/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a Koho prepaid credit card that I use specifically for expenses for a volunteer nonprofit. Without any sort of advanced notice Koho discontinued their **** card program and cancelled my card. I didn't realize what had happened until all my recurring billing transactions were declined. All of these services are now at risk of being suspended and our operations have come to a standstill. I contacted Koho and they refused to issue me a new card, refund the prepaid card balance ($614.83) on the account, nor would they provide an export of all 2023 transactions that I need for accounting purposes. Whenever I have contacted support they just send copy and pasted responses about some sort of mobile app they have, which I do not use, nor have ever used. I use a physical credit card and website access like most normal business people do. To settle this matter, I want my money back and I want a statement of all transactions for 2023.

  Business Response

  Date: 20/06/2023

  Hi there. 

  One of our agents has reached out to you with these statements. As for the switch from **** to **********, we have informed our users of this on multiple occasions whether it be through in app pop-ups or emails.

  Thank you very much, KOHO.

  Customer Answer

  Date: 21/06/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  #1 Koho is *****. I was provided no advanced notice of the credit card being shut off. There was no email that was sent. There was no physical mail received. There were no notices in the website when I logged in. No idea what pop up they are referring to.
  

  #2 The statements have been received and indicate that Koho has failed to apply credit adjustments for 2 of 3 credit card disputes. I disputed 3 transactions with **********. Only one of the transactions was credited to the account as an adjustment in the amount of $9.45 on May 18. There is another ********** charge of $72.62 on April 14, and
  $26.29 on April 17. Those additional 2 disputed charges were not credited to the account as an adjustment and remain as outstanding.

  #3 Koho has provided no means or ability through the website to transfer my balance to their new prepaid **********.
  

  #4 As this is a prepaid card and I have previously transferred in funds. Koho is holding these funds (including the outstanding transaction adjustments) and is not returning the funds that is my legal property. The total amount inclusive of the current balance and outstanding adjustments owed to me is $713.74.
  
  
  
  Sincerely,
  
  
  
  ************* ******

  Business Response

  Date: 27/06/2023

  Hello there,
  
  The ********** switch has been communicated to our users since 2022 via email and in-app notifications.
  
  If you have an active dispute, please note that this type of claim can take up to 90 days to be concluded. You can refer to your card’s Zero Liability policy and contact us directly through our channels for a follow up.
  
  You do not need to transfer funds from your **** to your **********. The funds are available in the KOHO account and the balance would not change with the ********** registration. For any funds sent out to your account and not received yet, please provide more details in the chats or through our support email so we can further investigate this for your.
  
  We reached out through our support channels. If you need further assistance with this we will be more than happy to help you there.
  
  All the best,
  
  KOHO

  Customer Answer

  Date: 03/07/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  #1 I used this credit card exclusively for a non-profit that I volunteer and sit on the board of. Post-June 15th all credit card transactions began failing. All recurring online services came to an immediate halt and shut down digital operations of the non-profit.
  
  #2 After contacting Koho support, only then was I informed that the prepaid **** card program had been discontinued. It was implied that I was ignorant for not being aware of this.
  
  #3 I do not use the Koho app. I am a business account user and only access online banking services through the website on a computer. I audited my entire email history for emails from Koho since sign-up. I have retained all Koho emails in my email history and I check my spam folder regularly. There is not one single email notifying me of the cancellation of the **** prepaid card program. This cancellation was done without notice. Koho is ***** by stating they sent me an email, when no such email was ever sent, or received by me.
  
  #4 Koho has refused to convert the prepaid **** account to a prepaid ********** account. It has been stated that I would be forced to download an application. Due to security policies in place with my firm, I do not install third party applications on my devices. I have no idea why Koho cannot either facilitate this process automatically, or allow it to be undertaken through the website like every other bank does.
  
  #5 I have 3 CC transactions disputed under a single dispute issue against one merchant that were all filed at the same time. One of the transactions was credited to my account immediately as an adjustment, while the other 2 transactions relating to the same dispute remain outstanding. Koho failed to explain the logical contradiction of why one transaction would immediately be credited to the account as an adjustment and the other 2 transactions remain outstanding, when all 3 transactions correlate with the exact same dispute. Every other credit card provider I have used always credits disputes immediately and automatically. Nothing about how this process has been handled makes any sense whatsoever.
  
  I need to understand in a timely manner how Koho intends to resolve these outstanding issues.

  Business Response

  Date: 06/07/2023

  Hello there,

  The ********** switch is available in the app and it has to be done on the user's end since there's a need to review and accept the ********** Agreement. 

  We emailed you previously and our Dispute team has also contacted you about the ongoing dispute, however, we have not yet received a response for the most recent communication. 

  Please reply back in our support channels if you need further assistance with this.

  All the best,

  KOHO

  Customer Answer

  Date: 12/07/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  KOHO is ***** again. I have replied to all their emails and they have not replied to me. I don't use apps. They refuse to transfer the **** to a **********. They refuse to provide a website for me to do this manually. They refuse to return the funds associated with the CC dispute. The dispute related to 3 transactions associated with one dispute. One of the transactions was returned, although they forgot to credit the account for the two others and they have failed to provide any sort of reasonable explanation why one transaction originating from the same dispute was credited, but the other two were not. Still don't have a working credit card that was cancelled without notice, and still don't have my money back from the aforementioned disputes.
  
  
  
  Sincerely,
  
  
  
  ************* ******

  Business Response

  Date: 12/07/2023

  Hello *************,

  One of our supervisors has emailed you on June 27th to help you through this, but they have still not received a reply.

  We do not provide business accounts and legally, this KOHO account can only be used for personal use. That being said, we ask that you immediately cease all use of this account for business purposes.

  If you would like to continue using the account, you must download the app and migrate over to **********. If not, you can e-Transfer the remaining funds out of your account through the website.

  Our dispute team is still currently investigating the two other charges, and I'd like to remind you that it can take between 90–120 days for a dispute to be settled from when it was filed on May 18th. Our dispute team will reach back out to you if they have any questions or updates.

  Thank you,

  ******

  Customer Answer

  Date: 12/07/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  KOHO is ***** *** *********** again. I replied to "*****" on July 3rd. And then I replied to ******** also on July 3, and never received a response back. I was completely ignored.

  "******" emailed me today *********** me claiming that I never replied to their emails, which is a ***. I then replied to ******** email as follows:

  "You have failed to provide any sort of reasonable explanation as to why 1
  of the 3 transactions relating to the single dispute was credited to
  the account, while 2 remain outstanding. Further, every other credit
  card provider immediately credits disputed transactions to the account.
  
  As
  I've explained 10 times to you people already, the card was used for a
  non-profit that I volunteer for. As a result of the card being cancelled
  without notice the digital operations of this non-profit were shut down
  and brought to a halt.
  
  Koho claims to have provided notice,
  although this is a ***. I audited my email history and mail history and
  had received no advanced notice.
  
  No other bank in the world forces people to download a spyware app to continue using their services."
  
  
  
  Sincerely,
  
  
  
  ************* ******

  Business Response

  Date: 26/07/2023

  Hello there,

  We do see that some agents has reached out to you in regards to this situation in order to assist you, kindly reply back in our support channels if you need further assistance with this.

  As soon as we hear back, we will continue to assist you in this situation.

  
  All the best,
  KOHO

• Initial Complaint

  Date:20/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The card stopped working for no reason, and rather than fix the problem they locked me out of my account without first transferring my remaining balance to my bank account.

  Business Response

  Date: 20/06/2023

  Hi there, 

  Please note that we have contacted our internal team to get these funds expedited to you. An agent will reach out to you shortly to inform you of this.

  Thank you very much, KOHO

  Customer Answer

  Date: 20/06/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  We'll see if it happens, though.
  
  
  
  ** *********