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Business Profile

Ecommerce

Kijiji Canada Ltd

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 78 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am registered breeder. I do believe I have not done anything wrong. I was told that account is blocked do to puppy Mill. I only posted one ad with puppies. **** registered breeder. I do follow breeding standards. I put time and big afford to raise my babies. ** ***** ** *** **** ******** **** ***** What puppy mill? Why? * **** ************* *** ***** ** *** *******  Have been with Kijiji over 10 years.

    Business Response

    Date: 10/03/2023

    *******,

    Thank you for escalating your case through the Better Business Bureau complaint portal. ** **** ** **** *** I'm the community relations manager for Kijiji Canada. I would be glad to assist you.

    After a careful review of the circumstances, we will not be overturning the ban on your Kijiji account ******************. In the past, you have advertised multiple dog breeds across different Kijiji accounts connected to the same profile. These breeds have included:

    Pugs
    Pomeranians  
    French Poodles
    Maltese

    In accordance with our Pet Posting Policies ***************************************************************, Kijiji users are permitted to post a maximum of three breeds only on Kijiji (including mixed breeds). Posting more than three breeds - even if only three are advertised on the site at one time - is strictly prohibited. Your activities on Kijiji suggest that you are breeding dogs on a commercial level.

    Additionally, there have been instances in which you have rehomed a dog before the 8-week mark (IE. In the case of ad #**********). Kijiji prohibits the sale of puppies and kittens under 8 weeks old. The date of birth for these animals must be clearly stated in the ad. This is to help ensure proper socialization and development. During the first eight weeks of a puppy's life, they learn important social skills and behaviours from their mother and littermates, such as bite inhibition, body language, and communication.

    For these reasons, your Kijiji profile will remain banned indefinitely. I appreciate your cooperation and understanding in this matter. 

    Respectfully,

    **** ********
    Community Relations Manager
    Kijiji Canada

  • Initial Complaint

    Date:10/01/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I advertised on kijiji hoping similar to other plate forms where anyone can stop immediately advertising or paying for adds, but kijiji ******* 60 days cancellation fee to charge $2000 extra.

    1. ****** ** *** 60 days termination clause it’s not initialed. Not highlighted
    My signature only on the first page, terms were not agreed or signed.
    Show me where I agreed to 60 days cancellation notice.

    ** *** ****** ** *** ********* ** ***** ********* ******** ** ******** ***** ** ***** ********* ** ********* ** *******

    Business Response

    Date: 12/01/2023

    *****,

    Thank you for escalating your case through the Better Business Bureau complaint portal. ** **** ** **** *** I'm the community relations manager for Kijiji Canada. I would be glad to assist you.

    Upon reviewing the details of this case, I understand that you've had an ongoing conversation with **** ******, our sales manager. I see that **** has shared a copy of the signed agreement with you and has carefully explained the terms in the agreement that specify the 60 days cancellation clause.

    If you have any further questions or concerns, **** has asked that you please contact him directly as the Sales team oversees the details of all business client agreements. His contact details are as follows:

    **** ******
    ***** ******* * *********
    ****** *********************
    ****** **************

    I sincerely appreciate your understanding.

    With kind regards,

    **** ********
    Community Relations Manager
    Kijiji Canada

  • Initial Complaint

    Date:06/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a registered breeder through the ******** ****** **** and follow the ******** ****** ****s breeding ethics I also only sell registered puppies that are microchipped for identification and have a kennel permit through my county. I raise dogs to improve the breed and have invested a lot of time and effort and money into my breeding program all of my breed in stock is fully health, tested and up-to-date with all vaccines, and all of my puppies are sold on a contract that states if the owner is not able to care for the dog, the dog, it can be returned to me at any point in its life to avoid going to shelters, etc. kijiji has banned me stating it believes I am a puppy mill without any investigation. **** ** ********* *********** ** I have had my Kijiji account for 12 years and they just jumped to conclusions. **** ****** **** * ****** *** ** **** *** ****** **** ****** ********* ****** ****** **** ***** ************

    Business Response

    Date: 10/01/2023

    *****,

    Thank you for escalating your case through the Better Business Bureau complaint portal. ** **** ** **** *** I'm the community relations manager for Kijiji Canada. I would be happy to assist you.

    After reviewing the situation carefully, I can see that you have had multiple conversations with our customer support team via both email and Live Chat. I'm glad to see that your Kijiji profile ***************** was ultimately reinstated after an internal review. I have confirmed with our security team that you should no longer have any issues accessing your account or posting/replying to ads. If this is not the case, please feel free to send an escalation message ** *********************** and our community relations team can assist you directly.    

    I would like to take this opportunity to sincerely apologize for the confusion and frustration that this situation caused. Originally, our security system automatically blocked your Kijiji profile after it flagged potentially suspicious activity. A follow-up investigation should have revealed that this security flag was inaccurate based on the circumstances. Instead, you were forced to contact our customer support team on multiple occasions over several days. This was an unacceptable customer experience and, on behalf of Kijiji, we vow to do better. This case will be carefully reviewed with our team for learning and training purposes.

    I deeply appreciate your continued membership on Kijiji and I wish you the very best moving forward!

    With kind regards,

    **** ********
    Community Relations Manager
    Kijiji Canada

  • Initial Complaint

    Date:03/01/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not been able to post any ads on Kijiji, nor login properly on the app. When I emailed customer support, I received one back saying my account was disabled due to a “severe breach of policies”. When I asked what policies or rules I had broken, no one responded. I sent another email, received the same answer with no proof of any rules broken, and no one would respond to any more emails. **** ** ************ ********* **** * ******* At least let me know what rules I have broken so I can defend myself, as I have not made or posted any wrong material.

    Business Response

    Date: 16/01/2023

    ******,

    Thank you for escalating your case through the Better Business Bureau complaint portal. ** **** ** **** *** I'm the community relations manager for Kijiji Canada. I would be glad to assist you.

    After a careful review of the situation, it seems that our security filter blocked your Kijiji account back in early 2021. However, I see no evidence of past policy infringement and suspect that this was an error by our automated system. I have now fully reinstated the ********************** account. You should have no issues accessing your account or posting/reply to ads moving forward.    

    I would like to extend my sincere apologies for this oversight and any ensuing frustration as a result. We should have caught this error earlier on and taken steps to reinstate your access, especially when you submitted your Help Desk appeals back in December. Please rest assured that this case will be thoroughly reviewed with our customer support team for learning and training purposes.

    I deeply appreciate your patience and understanding and wish you the very best in 2023.

    With kind regards,

    **** ********
    Community Relations Manager
    Kijiji Canada

    Customer Answer

    Date: 16/01/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** ********

Kijiji Canada Ltd is NOT a BBB Accredited Business.

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