Reviews

Review Details

• Review fromA. H.

  Date: 06/11/2025

  1 star
  ******** **** **** *** ******* **** ***** **** ****** *** ** ******* ********** ***** ******** *** *** *** ***** *** **** ** **** ****** *** * ***** I have called. Left voicemail. Nothing, not a call back. Then they assign me a case worker. He tells me a name that is not even a doctor. They mess up on that. ****** *******. Then he says the number to the doctor that I provided doesn't exist. ****... they mess up on that too. Then when you call you can't talk to many one it transfer ms you straight to the worker, whom does not answer. It's been 3 days and I have called every day and no call back. I have to block my number unordered to get to someone else *** *** **** ***** *** ** ********* **** * **** *** *** They are not here to help you at all.

  Enable Benefits

  Date: 10/11/2025

  We appreciate the opportunity to address your concerns and clarify the sequence of events related to your file.
  Our records show that the full process was explained to you on October 29th, at which time you reviewed and signed the client agreement. You were contacted as scheduled on October 30th to continue the process; the call disconnected mid-conversation, our Specialist tried calling you back but could not connect.
  On October 31st, you attempted to reach us. You were then connected to a specialist who confirmed you were trying to return our call. A Team Lead assisted and transferred you to the correct department to continue with your case. Your case progressed.
  Your file was assigned to a dedicated Specialist on November 3rd. That same day, we attempted to contact your Doctor but were unable to reach their office. When you called for an update on November 6th, you were upset, and a Team Lead provided a full explanation of the status. You confirmed you understood the update.
  We continued working on your case and successfully connected with your Doctor on November 7th. You later advised that you received a decline letter. We want to clarify that this is not accurate. We have not submitted your application to the CRA yet; your case remains in progress. You would not have received a decline letter from us.
  Since then, we have attempted to reach you multiple times to provide updates and have left voicemails when we were unable to connect.
  We understand your frustration and apologize for any inconvenience caused during this process. Our goal is to support you and ensure your application is handled correctly. If you are open to it, we would appreciate the opportunity to speak with you directly to resolve any remaining concerns and move your case forward.

  A. H.

  Date: 12/11/2025

  This I false, I did receive a decline letter and it was emailed to the new worker that was assigned to me. Second , you have not called me multiple times and no answer, because I have been in full contact with the worker that was assigned to me. Not sure what your talking about, but maybe do research first. Last thing this post I made was before I finally got a new worker.

• Review fromCynthia Miller

  Date: 02/02/2025

  1 star
  Feb 2/25
  Contacted "Enable Benefits" in Nov/24 to look into any benefits I may be entitled to
  *** ****** *** **** *** * *** ********** *** **** **** ******* ***** *********** ****** *******.
  They were more than happy to deal with me when I first called.
  I then spoke with a trusted source, who advised me to hold off a bit with this company, due to issues they had with the government for taking 33% of benefits recovered.
  So I sent them an email telling them I would contact them when I was ready to proceed, but they continued to constantly call my phone.
  Finally last week I decided to look further into proceeding with them.
  I called several times, and was put on hold until I the call disconnected.
  Finally someone answered, they put me on hold and never came back.
  I left messages asking for someone to return my call. No one has.
  They have my SIN # and other personal info. I am now afraid of them doing something ********* with it.
  * ** ******* **** **** ******* *** *** ** * **** **** *** ** *** ****** **** ** *****

  Enable Benefits

  Date: 13/02/2025

  Dear *******
  
  
  
  Thank you for taking the time to share your experience with us. We
  sincerely apologize for any inconvenience and frustration you have
  encountered. Your feedback is invaluable, and we regret that our service
  did not meet your expectations.
  
  
  
  We understand your concerns, particularly regarding the handling of
  your personal information and the difficulty you faced in reaching the
  appropriate department. Please rest assured that we take these matters
  very seriously. We are committed to addressing your concerns promptly
  and ensuring that your information is secure.
  
  
  
  We would like to discuss this matter further to resolve any
  outstanding issues and restore your confidence in our services. I will personally make a call to you.
  
  
  
  Once again, we apologize for any distress this situation may have
  caused and appreciate your patience as we work to improve our services.
  
  
  
  Sincerely,
  
  Chrisen D.
  
  Operations Manager
  
  
  

  Cynthia Miller

  Date: 13/02/2025

  Dear Enable Benefits Team,
  Thank you for your response to my concern regarding your lack of response a few weeks ago..
  * *** ***** ******** ** **** *** * **** ** *********** ******* *** ***** ******** ***** ****** **** **** **** ********** ***** ******** ***** **** So, knowing you had my SIN and other personal information, I became very nervous..
  I am definitely in need of help finding elegible benefits, but am now really ***-shy to work with your company.
  So thank you for reaching out and setting my mind at ease about the handling of my personal information. Have a great day.