Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:26/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company told me they would be able to tell us how much money I could get in disability grants for my daughter. I have come to learn that we do not need the services of this company and their absurd rates they charge. I attempted to contact them to have the file withdrawn. They will not answer me

  Business Response

  Date: 30/06/2025

  Hi
  
  As per the client agreement signed on 10 June 2025, the client did not follow the correct process in terms of cancellation of services.
  
  ********** *********
  
  The client sent an email on June 23 requesting his file to be withdrawn. There was no further communication in this regard. This is not the correct process.
  
  We will withdraw the clients application as per his request.
  
  We hope to have the opportunity in assisting the client in the future.
  
  Have a good day. 
  
  
  

• Initial Complaint

  Date:09/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2025 I authorized enable benefits to do tax work on my behalf. Enable benefits is formerly known as the ******** ******* ********** where I used to be a customer years prior. There was no work done over a month later on April 22nd 2025, when I checked my CRA account, so I decided to email them to cancel my services. At this time, I removed enable benefits as an authorized representative. I hired an Accountant to help me as I wanted it done by the tax deadline. Three days after I did this, enable benefits submitted a form on my behalf to the CRA after I had requested I close my account and for there to be no further work. I learned this all on June 5th after speaking to ***** and ******* (billing director) there. They confirmed they did receive my email on April 22nd 2025 and apologized nobody responded. I asked how they were legally able to submit documents to the CRA on my behalf, when they were no longer authorized as of April 22nd 2025 to do so. They told me I still had the ******** ******* ********* as an authorized representative from the time I used their service at least 6 years ago. This is extremely misleading as I believed I was doing business with enable benefits, and did not expect them to revert to their previous company name when accessing my taxes. I had no idea that company still existed, they told me they are now doing business as enable benefits. This company bills you on approximately 30% of the value of the tax credit they assist with, which is why I now have an invoice for this amount. I told the billing director that this is unfair and *********, to do business under a name that no longer exists, while telling clients you are doing business as another. He told me to pay as soon as possible before I get sent to collections.
  
  I requested a copy of the document they submitted on my behalf. As you can see this document was sent to me by *******, and you can see the date of April 25.
  
  I am happy to provide further info.

  Business Response

  Date: 11/06/2025

  Thank you for bringing your concerns to our attention.
  
  We would like to provide some clarity on the sequence of events and our position regarding the services rendered.
  
  On March 18, 2025, we spoke with you during a three-way call initiated by your father. During this call, we clearly advised that we were formerly known as The ******** ******* ********* (***) and are now doing operating as Enable Benefits. We provided information about our services and shared our brochure. You proceeded to sign our Client Agreement electronically on the same day, which outlines the terms and conditions of our engagement, including our billing structure and cancellation process.
  
  We did receive your email on April 22, 2025. However, the email was worded as a question and not a clear instruction to terminate the agreement. Additionally, the termination process outlined in the signed agreement was not followed. 
  
  At the time of document submission on April 25, 2025, our records showed that we still held active authorization under the name ******** ******* *********, which was not removed from your CRA profile. While Enable Benefits was blocked, the *** authorization remained valid. This appears to have led to the confusion, and we acknowledge that the dual identity of the business may not have been sufficiently clear in the CRA representation list.
  
  Following the document submission, we were able to secure a refund on your behalf. As per the client agreement, our service fee is based on the value of the refund obtained. The invoice issued reflects this standard process.
  
  We understand your concern regarding the business name and representation. We acted in good faith, based on a signed agreement and the valid authorization in place at the time of service. If you believe the refund should not have been issued due to this situation, you are welcome to return the amount to the CRA and provide us with proof. We will then amend our invoice accordingly.
  
  We remain open to discussing this matter further and are committed to resolving it amicably

  Customer Answer

  Date: 24/06/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  In their reply, the company stated they were “formerly” operating as the ******** ******* ********** This admission supports my original complaint: I believed I was engaging with Enable Benefits, not the ******** ******* *********. The company’s own language reinforces that they are now operating under a different name, and I was misled as to the identity of the organization I was dealing with. This raises serious concerns regarding transparency and fair dealing.

  I sent an email in which I explicitly requested cancellation of the service and included my case number. While the company appears to take issue with punctuation or phrasing, the intent of my message was clear and unambiguous. Furthermore, they have acknowledged receipt of that email, yet failed to respond or take any action. This is also documented on a recorded call.

  
  The business’s response fails to address the substance of my complaint, including the lack of clarity regarding their identity and their failure to act upon a valid cancellation request. For these reasons, I maintain my position and reject their response in full.

  In addition, it is my position that the company’s actions may constitute a violation of Ontario’s Consumer Protection Act, 2002, S.O. 2002, c. 30, Schedule A. Specifically, Section 14 of the Act prohibits unfair practices, including false, misleading, or deceptive representations made to consumers. Misrepresenting the identity of the business — such as claiming to operate under a new name while continuing to act as a defunct or different entity — may reasonably be considered deceptive under this legislation. Consumers have a right to know who they are doing business with, and a lack of transparency around the company’s identity undermines that right.

  
  
  
  Sincerely,
  
  
  
  ***** ********

  Business Response

  Date: 03/07/2025

  Hi 
  
  As per our initial conversation on 18 March 2025, we were transparent and advised the client that we were formerly known as ******** ******** *********. The client acknowledged when we mentioned this. 
  
  ********** * ********* the email we received from client. This does not explicitly request cancellation. 
  
  ** *** ********** ** our client agreement highlights our cancellation process. Client failed to follow the proper process. ********** * ***** the client agreed to our terms and conditions by signing the agreement. 
  
  We were still able to get client a refund as our *** authorization was still active on clients CRA account, we acted in good faith and proceeded to get our client a refund. We were successful.
  
  The client benefited from the work we completed.
  
  We are would like an opportunity to speak to the client and resolve any confusion or misunderstanding.  
  
  Thank You

   

• Initial Complaint

  Date:15/04/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked for Enable benefits to stop emailing me and calling me. I want NOTHING to do with them. They ****** me on my work email and work phone several times a week. I have told Enable benefits that I do not give them permission to email or call me but they do so anyhow. I have not nor have I ever signed any authority to Enable benefits and they do not work for me. * **** ** *********** **** * ******* ***** ** **** ********* ** ****** **** ** ***** ***** They need to stop contacting me.

  Business Response

  Date: 21/04/2025

  Dear ***** *****
  
  You were added as a Sponsor on your brother's case therefore we were trying to get a hold of you based on his request.
  
  However, Thank you for  bringing this to our attention.
  
  We sincerely apologize for any inconvenience caused. Please rest assured that your contact information has been removed from our system, and you will no longer receive any calls or emails from Enable Benefits.
  We respect your wishes. If you have any further concerns or questions, please feel free to reach out.
  
  Have a good day.
  

  Customer Answer

  Date: 22/04/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:10/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  company won t cancel contract and delete my personal information talking to a lawyer as well about them

  Business Response

  Date: 29/01/2025

  Good day
  
  I was able to locate your case.
  
  Based on the comm log on our system,
  
  On 03 January 2025, we had a telephonic conversation with you regarding an update on your case. There was no issues raised.
  
  On 08 January 2025, we received a voicemail from Mr ******** ******** stating that he did not want to continue with our services. We tried calling Mr ******** ******** to try and find out what went wrong. We reached his voicemail. We left a message for him querying if he would allow us to continue assisting our services as he very abruptly informed us that he no longer requires our help.
  
  There is no record of Mr ******** ******** calling us and asking to cancel his contract and delete his personal information.
  
  We would like an opportunity to understand what went wrong. I the Operations Manager at Enable Benefits would personally like to call Mr ******** ******** and resolve any issue if he will allow.

• Initial Complaint

  Date:30/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was told I had to pay close to 1000 dollars of fees while never being told of needing to pay the fees. We were mislead and told we would be getting money back from the government as I am disabled. I was never informed of any fees we would be needing to pay and I was told they would “investigate”. I do not trust their investigation process and I would like the fees to be removed or lessened as no one was made aware. * ***** **** **** ****** **** **** *** ******* ** **** **** ***** **** ******** ** ******** **** ** ***** ********** *** ************ ** ******** *******

  Business Response

  Date: 08/11/2024

  Good day
  
  Upon investigation.
  
  Our client agreement was sent to you. As per our terms, the fee was highlighted. You signed the agreement on 02 October 2024 and sent it back to us electronically. On 29 October 2024, one of our Specialists assigned to your case called you and explained the fees again.
  
  You acknowledged our fee after getting clarity from our Specialist. Further to this, on the call your Grandmother confirmed that when she received her refund she would pay our fee. Call recordings are available.
  
  Our Billing Team Leader will be in touch with you regarding your invoice. 
  
  Kind Regards
  

• Initial Complaint

  Date:23/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  * ***** this is a ********** company is trying to take a third of my money. I wanted to get my disability tax credit. I can go back ten years in my taxes in order to get a refund because I was disabled while I was working it is up to $30,000 depending on how much I made in the last ten years. Now this company is suppose to expedite this for me. I did not realize what they do is take a a third of whatever I receive back. They never informed of this. I fired them two months ago and now they are trying to get me to sign documents. I do not want any further contact from the business and I do not want them to have access to any of my information, and not to be charged for anything.

  Business Response

  Date: 08/11/2024

  Good day
  
  We understand your concerns and take them seriously. We want to assure you that we are a legitimate, registered business in Canada. For the past 18 years, we have been dedicated to assisting thousands of Canadians with the Disability Tax Credit.
  
  Our first contact with you was on 06 August 2024, I personally listened to this call and our fees was explained to you. You acknowledged this. We sent you our client agreement which also highlights our fees, you signed and returned the agreement to us electronically.
  
  I would just like to reiterate that only when you receive your refund do we send you an invoice for 33% + tax of your refund amount. In terms of your case because we have not filed for your refund you will not be charged anything.
  
  We will ensure there is no further contact from our side.
  
  Kind Regards
  
  

  Customer Answer

  Date: 14/11/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business and find that this resolution is satisfactory to me.
  
  
  However the person is ****** about telling me about 33% they should inform 1st...but i accept
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:30/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had contacted Enable Benefits around 4 weeks ago attempting to get more information on a refund price for the DTC. At this time I found out my late mother had contacted them back in 2014 and I decided to move forward with a claim for her as well once Enable received the Letters of Administration. At this point they only sent me a contract for myself, and not one for my mother. I was than told a contact would be sent to me shortly. This never happened. I was than told my claim was moved forward and an agent by the name of Mary would be contacting me regarding an estimate refund price the following week. This never happened. I called them 4+ times over the last 3 weeks trying to get on the phone with this Mary lady. They keep telling me there contacting her department and I should hear back but this still never happened. They have access to both my mother’s CRA account and mine along with both our SIN numbers and are refusing to call me back. This company has apparently switched names over the last year 3 times ** *** *** ** ********** ***** *** **** ******* ***** ****** ****** *** all I want is an answer to have communication with them. If they do not move forward appropriately I want them off both my account along with my mothers and I want proof of this. If not, I promise I will be suing.

  Business Response

  Date: 20/02/2025

  Good day
  
  We made numerous attempts to try and resolve the clients concerns.
  
  At some time he would co-operate and at some times he would not co-operate.
  
  We have recordings of all calls and are happy to share with client.
  
  Good day