We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bank

TD Bank Financial Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for TD Bank Financial Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

TD Bank Financial Group has 271 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 181 total complaints in the last 3 years.
    • 55 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been deceived into sending money in order to earn money on the side in order to save for the future. When I was unable to withdraw the funds without depositing additional funds in, I realized I was defrauded.

    • Initial Complaint

      Date:30/08/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a complaint against TD Canada Trust Ltd., specifically concerning the mishandling of a fraud investigation related to my stolen debit card.

      On July 10th, 2024, I filed a fraud complaint after my debit card was stolen. I received an email confirming that my dispute had been filed, and I was instructed to wait 10-20 business days for the investigation to be completed. Additionally, I was advised to call the fraud line if I obtained any further information that might assist with the investigation.

      Five days after filing the complaint, I contacted the fraud line to provide the details of the officer handling the police investigation. During this call, I was not informed that my fraud complaint would be cancelled on the phone or by e-mail, nor was I told that they would claim I had stated the charges on my card were not fraudulent. However, it seems that the bank cancelled my claim without informing me. I only discovered this when I contacted them again today to inquire about the status of my claim.

      Even though this appears to be a mistake on the part of the bank, they refused to provide me with a temporary credit until their investigation was completed. Furthermore, during my attempts to resolve this issue, customer service representatives repeatedly hung up on me. I had to call back multiple times, only to be subjected to the same questions repeatedly, all while fearing that my claim might be cancelled again.

      I believe that TD Bank has not handled this situation with the level of professionalism and transparency that I expect from a financial institution. Their failure to communicate important information, as well as their repeated poor customer service, has caused me significant stress and inconvenience.
      * ******* **** *** ****** ******** ****** ************ **** ****** ** ****** **** TD Bank corrects its procedures and provides the necessary restitution for the mishandling of my fraud complaint.

      Regards,
      ****** **** 

      Customer Answer

      Date: 27/09/2024

      Thank you for following up. I wanted to let you know that the issue with TD Bank has been resolved, and no further action is needed on your end.

    • Initial Complaint

      Date:28/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TD Canada has incorrect information and refuses to change the details. The details required to correct the information is to show proof of NOT being an owner of a limited business in order to remove the amount owing within that limited company. The information they are going by is outdated (2014) and has not been updated within their system along with other information due to the lack of departmental integration which could lead to the wrong people getting access to my account.

    • Initial Complaint

      Date:22/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In February 2018 td bank shut down all of my business and personal accounts and demarketed me.

      At the time I was in the ATM BUSINESS operating as ******* ***** *** *** 
      I have sold my business many years ago and would like to reopen a personal account with td bank.

    • Initial Complaint

      Date:20/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They refuse me services in french over the phone many time , I request a copie of all the communication that i had with employees over the last 12 months and i will take a lawyer after

    • Initial Complaint

      Date:19/08/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Years ago I had a mortgage with TD Bank and paid it off years ago, thus terminating my relationship and dealings with them. I recently came to realize that despite paying off the mortgage they continue to charge me a monthly fee for insurance on the mortgage. This is being automatically withdraw from my bank account. They refuse to stop payment or return the money they were not entitled to automatically withdraw from my account. I have tried calling, emailing and going in person to the branch. Whichever method I try, they tell me I have to try the other. For example I emailed and was told to call. So I called and was told I'd have to go in person. So I went in person and was told to call. I have asked to speak to a manager and they were unhelpful and unwilling to assist me. By phone I was told someone would get back to me but never did. I want the money that was taken after my mortgage was paid off. The staff admit an error has been made but refuse to do anything about it.

    • Initial Complaint

      Date:08/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *Amount of money involved: $5,100 check, plus $1,000 CRA deposit not made available to me.
      TD Bank committed to managing my account and processing transactions, including checks, in a timely and efficient manner.

      ******** ** *** ********** TD Bank closed my account and held my check without proper justification. The bank also contacted the issuing bank to cancel the check, ***** * ******* ***** ** *********. This caused ****** ********* ******* ******* ** bounced bills and a ****** ****** ******** *** ** *********** ********. Despite offering to come in with ID, the bank refused to cooperate. Representatives were dismissive and unprofessional. On the night of July 25th, I was assured by a representative that the funds would be released the next day. My bank card was fixed, and everything seemed fine until I found zero available funds, despite having over a hundred dollars available right up until that call. **** * ********* ** ******* ****** *** ***** ** ****** ******** *** ************** **** * *** **** *** ******** *** *** ********* ******* ************ **** **** ****** ***** *** ************** *** ***************

      The check was held for five business days, during which I had $100 available but never used. I was waiting for the check to clear ** ** ***** ** ** ****** **** *** ***** ******* **** * **** ** ******* ** ** ******** *** ** ******* ***** ******* *** *********

      Furthermore, my $1,000 CRA deposit has not been made available. ** ***** **** TD Bank arbitrarily decides who gets their money and when. ** **** ***** **** **** **** ******** **** ****** ** * **** ***** **** *** ***** * ***** ** ****** ***** **** ** ****** 
      Despite withholding my money, TD Bank had no problem charging me for service fees. They won’t give me my money, but they’ll take it for the service fees. This is completely unacceptable. The business has not made any significant effort to resolve the issue. The inconsistency and lack of communication have been frustrating and unacceptable

    • Initial Complaint

      Date:01/08/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Commencing on or about September, 2023, I fell victim to a multilayered scam operation
      orchestrated by “***** ******** **** * ********************* **** **********, *** ** ***** *** ** ************ ** *** **** ** ******* *** ********** ******** ******* Money was transferred from my account via debit card, and through an intermediary named
      “****” in the total amount of 3,589.40 CAD utilizing banks services.

    • Initial Complaint

      Date:01/08/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was recently billed $72.42 for interest charge - purchases on my TD credit card fixed rate, which is way above even my monthly minimum without explanation. When I disputed the charged online, I received a letter back saying that TD couldn't do anything about it. When I called TD themselves, the woman on the end of the phone ******** ** **** ** ** saying that I didn't pay off my whole credit card in a month, which should wouldn't explain what she meant by that, hung up the phone then blocked my call. I can't even call them right now. It is not the first time TD has reached into my bank account and stole money. * **** *** * **** **** ** ********* ****** ** * ***** ** ** *** ********** **** * *** ******* * **** ****** ****** **** ******* *** ** * ***** ****** * ****** **** ***** ********** ** * ******** ***** **** ** **** ********* ** * ********** ***** **** * *** ***** * *** ***** ******** ************ ********* ** ***** *** ******* **** **** ******** ** ****** ** ***** *** ********** *** *** ******** ***** **** **** **** * **** *** ** *** ***** **** **** ** ***** ** **** ** *** *** **** ***** ****** ** ****** *** ***** I have locked in mutual fund which last week was valued over $30,000. Over $2,000 has gone missing from it without explanation. I ** * ******** ***** ****** ******** ******** ** *** **** ** **** ** * ******** ******** **** *** ******** ** ***** ***** **** **** *** *** ** ** *** ** **** * ***** *** ** ******** I am in the process of moving to a new institution, *** *** ****** ** **** ** *** ***** **** ** ** ** *** **** ** ********* ** ******** * **** ** * ***** ******* *** * **** *** ********* ****** ***** **** *** ************* **** ** ** *** ******* ** ************* **** ********

    • Initial Complaint

      Date:31/07/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      * ***** **** *** ** ******** *** **** ** * *** ** ****** ***** **** **** **** ** ***** ******** ***** *** ****** ***** ***** *** ***********


      I was frauded almost 3000 dollars, * **** **** *** * *** *** ***** *** **** * *** *** ******* **** **


      In their terms and conditions states in section 6 if we let TD know what's going on once our bank account is compromised we are at NO LIABILITY 


      They also have image proof that someone other then myself frauded me and still I am at liability of my losses.


      It's been over a month *** ** **** ***** ** **** ***** **** **** ****** ** ****** * **** **** ***** ******* **** **** **** ******** ** ******* * ***** 



      Their agents don't care and give us the run around. **** ********* ** ***** **** ******* *** ** ** *** ********* *** **** Isn't the bank suppose to protect their customers they claim they care for so much? 

    TD Bank Financial Group is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.