Customer ReviewsforTD Bank Financial Group

** **** *** **** ************** ******* ***** ***** *** ******* ** *** *** ********* ******** **** ********* ************ ****** ********* ******* **** ********* ************* I was blocked from a 500K loan through business development Canada, blocked from the TD ready challenge on 4 occasions. Even though I have 70+ patents that related to their challenges and mission to inclusion and the environment. TD has on multiple occasions treated me poorly, employing extremely ********** privileged individuals who gate keep and barricade my business from development. I had to complain to TD corporate and customer care and still they ignored and refused me access. * **** ****** ** **** ** *** ****** ******** ******* ** *** ***** *** **** ** ** ************* ******** ** *** **** **** *** ** ***** ***** ***** *** ********** ******

TD offered a saving plan with cash bonus and said the bonus will be deposited into your account by Feb 29, 2024. I have been confirmed that my account was qualified. No money given by the due date. I called them on Mar 1, told me to wait a few days due to the high volume until Mar 6. No money given again. I called again on Mar 7, no answers, told me it would be escalated, and should receive the money by the follow Thursday, which goes to Mar 14. No money again. I called in on Mar. 15, told me it has been approved. It should be given by the end of March. How can people trust a bank like this, no credit, no commitment. Repeatly gave out due date, never commit their promise. Not mention how many times I have called them and how frustrate I have to tell the story once and once again, if I have been approved through escalation, why don't release the money into my account directly? And now, I don't even know what is going to happen on Mar 31. A supervisor from call center even tried to make excuse for their fault, saying I wasn't target client, but will give me exception, ***** ** ***  The small amount of fund means nothing for a bank, but means a lot to me. I can use it to pay bills, or invest again, either way can help to my daily life. TD doesn't care how it impacts to their customers. Every time I called in, just saying "Sorry, wait, sorry wait", nothing else, pointless. ***** *** ** ******

TD forces you to input a MFA code anytime you try to do anything with your banking or card online, and they are the only bank that only allows one verification method (phone number). I don't have an active phone, and I have no intention or interest in getting one. Yet, I can't use my account for 95% of my banking. Called in and they couldn't have made it any more obvious how much they don't care. And now I'm stuck with this **** bank that I can barely even use. * *** ** * ******

I have never been soooo mistreated by a bank in my life!!! My most recent mortgage was closed out only months ago with zero issues, always paid on time. I accepted an offer of a **** for only $5000 and it has been over a month and the card never arrived! I just spent 3HOURS on the phone trying to rectify this issue after trying for over a MONTH! 3 HOURS later, customer service advised me I am no longer a customer! They do NOT want me as a customer!! ** ** ********* *** a bank has the power to just oust someone for NO reason!! They also advised me that any money in my account is also frozen and will be reviewed before they release it! OH!!! AND, my debit card no longer works!! What is going on???? How can someone just decide this over the phone??? I want answers!! I want to hear from UPPER management!!! *** *** *** ***** ** ** ** **** * ***** **** *** *** **** **** ****** ******** *****

My experience with TD is as a bookkeeper for a non-profit sport club. The three signers for the club had to register together, in-person even if they had done so the previous year. This process took three visits because the bank personnel did not have all the documents ready to sign. (Does TD give their least experienced employees this task?) Also obtaining online access to the account took four months for a new treasurer, and then only that one person had access to view the account and download statements. When the next new treasurer did not go through this tedious process, it became impossible to view the account, or obtain statements, at all. At one point a bank employee promised to mail the statements to the club (as had been done in the past) but that never happened. ** ****** ** *** ********** ************ ** ** *** **** ** ***

****** ******** ******* ******* today on the phone when reporting **** fraud. Refused to help. Very difficult time. Trying to get information on how to block my **** against further fraud. Would not cancel my ****.He told me I could find information online. He hung up before I could ask specifically how to block my **** just told me it was Online. He did not give me his name so I can’t even report that. And I think it’s time for me to switch my money to the credit union Where are my investments are

******** **** ** **** ****. No employees know what they’re doing they just look at numbers. They don’t care about your situation or their customers. It’s just $$$$. They just say no and provide no helpful insight or try to find ways to help financially. **** *** ** *** **** *** * ******** **** ** **** ***** ** *** *** ***** **** **** ********* ** **** ********* ********** ** ******* ** *** ** **** **** **

Their mortgage commercial shows how “up in the air” TD Bank is, making a customer of theirs appear to have the intelligence of a five year old. Actually, make that a three year old. ** **** **** *** ************* ** ******* **** *****

** **** ** ** ******** ***** I’ve been with them for over 15 years, they still hold my cheques , they claim it takes 4 business days, it’s been 6 days, and no one to talk to. The phone line has ppl that act like robots , and all they basically say , “computer says no”. And then you go to the branch , and it’s the same thing, just ppl repeating what the computer says. I mean it’s 2023 , it takes one minute to e transfer , but these ****** need a week to give your your money ??

***** ** *** ***** ****** ** * **** ****** *** **** ***** 3 years ago we moved over to TD bank from *** as we were told so many good things about TD from a family member. What a mistake. We left behind 25 years of loyalty as well as mortgage credit cards line of credit as well as NO HOLDS on checks of any sort. Well today I took a cheque from *** of 1000.00 to TD in Gananoque Ontario. I was asked if I needed the money right away as they could call the bank from which the cheque was from to verify the funds. I told them I did not need the funds right away. Then they tell me I have 100.00 released and 900.00 on hold till June 9th EXCUSE ME? Not only was I promised the same respect I had from *** now I am hearing I have a cheque hold and that it's a hold policy **** **** ****. Well a minute before u could have called for a release. EXCUSE ME? ** ** * *** ** ******* *** *** ****** *** ***** * ***** **** **** ******** *** ******* * ** * ***** *** ***** **** *** ***** * **** * ***** *** *** *** ****** *** *********** *** ******* **** **** **** *** **** ** **** **** * ******* *** *** ****** ** ********* *  *** * ****** *** ** ********** *** *** *** *** ** ******** *** *** ** ****** ****** ** ***** *** *** ** ******* *** **** * ***** **** ***** *** **** ** *** ***** *** I expect to be apoligized to from the bank manager and teller. I overheard them disrespectfully talking about me to another worker and customer as I was walking out. *** * ****** ****** *** **** **** *** ******* ****** ****** ***** *** ***** *** *** ****** I expect something to be done out of this and something of value and respect brought forward to myself. ***** **** ******* **** ****** **** ******** ** ** ****** ****** ***** ****** ***** ******** **** **** ******* *** ******* *** **** ** ***** * ****** **** ** *** *** **** *** *** ***** **** *** ******* ****** ** ** *** *** ***** *** ******** *** **** *** **** ******* **** ** ****** **** **** **** ** ** *** *** * ******* ***** *******