Business ProfileforInteriors By Better Shade

Shutters ordered September 29 2021.
Promised them in 4 wk installed in 7wk
They are terrible, flimsy, not rigid they sag so badly that we physically have to grab them on the sides to lift them up to open or close them. I expected to be able to open and close them without grabbing the outside edge and physically lifting them up to open and close them.
And the louvres don't close properly.
Dave came out on December the 2nd to address the problem with a square and level. He put the square on the window frame stated, there is your problem the frame isn't square. I put the square on the shutter to show him IT wasn't square because they aren't rigid and sagging therefore not closing properly. I lifted the open side of the shutter so that it was square and tried to show him that the shutter in this position closed easily. He totally ignored me
The louvres also don't close properly
Raising his voice saying what do you expect me to do you just don't like them but you are not getting your money back
I stated that yes you are right, they don't work properly and they don't look good as the louvres don't line up properly so fix them or give me my money back.
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He stormed out snarling, you're not getting money back.
Feb 10th a person came to pick up the shutters from the tv room and to adjust the other ones.
I stated that we had issues with all the shutters and showed him they had to be physically lifted to open or close them, the louvres didn't close properly or evenly.
Looking at them he took them all off. Returning Feb 14 reinstalled all but couldn't adjust them taking one back to the shop
March 21st the last shutter was reinstalled. However they all still don't close properly and the louvres don't close properly.
6 mths later calls + service calls they are still not acceptable