Business ProfileforGibbys Electronic Supermarket

To whom it may concern, I have recently purchased an open box 55” TV from Gibbys Electronic Supermarket through **** *** Marketplace but unfortunately the TV has arrived damaged. Date of transaction: 11 November 2023 Amount of money paid: $1453.76 Order number: **********  I contacted the seller as soon as I found out about the damage. However, seller refused to provide me the refund or exchange. They claimed that it was a new TV but that is not true as I found fingerprints on the screen when I opened it from the box. I have ******** photos with fingerprints on the screen. I have also ******** photos showing the internal damage of the led screen on the TV. It looks perfectly fine if it is not switch on. However, when I plug it on, there is internal crack on the led screen. It has been more than a month since I first contacted them but no solutions was given. They contacted me two weeks ago telling me to ship the TV back. And I have done as instructed. Unfortunately, seller refused to refund now. They have the TV now but refused to refund. This is a total scam! Please assist me on ways to get back my money. I have lost both my money and the TV now. I have already shipped the TV back two weeks ago but still not getting any refund.