Complaints

This profile includes complaints for Canada Computers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Canada Computers

  75 West Wilmot St Richmond Hill, ON L4B 0B7

• 

  Canada Computers

  6600 Yonge St North York, ON M2M 3X4

• 

  Canada Computers

  105 - 545 Hespeler Rd Cambridge, ON N1R 6J2

• 

  Canada Computers

  14 - 920 Upper Wentworth St Hamilton, ON L9A 5C5

• 

  Canada Computers

  2433 Yonge St Toronto, ON M4P 2E7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/11/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 1, 2025 they have refused to give me any valid reason why my Credit Card was refused, and by the time they responded and elevated it to higher levels, they are telling me the only option to pay the bill is through internet money transfer or an online banking bill payment. The primary reason to use a CC is to get the additional warranty on my purchase and they have ruined that opportunity even though I followed every instruction on their website 100%. Now there are parts of the order that they will not even fill. By far the very worst customer service, lack of responses and accountability I have ever experienced. DO NOT TRUST THEM.

• Initial Complaint

  Date:31/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order received it; and returned the product on January 31, 2025. The product was dropped off in perfect condition at REMOVEDto be sent back.
  
  No credit was ever issued for the full amount of $1020.58.
  
  I had opened a dispute with REMOVEDbecause the company had not sent me a return shipping label or contacted me for over 30 days. On January 31st I received the shipping label and sent the product back the same day.
  
  I was unaware of not receiving the credit to my REMOVEDcard, and I am unable to reopen another claim for the same dispute with REMOVED. I have since reached out to Canada Computers about not receiving the refund for the product. They have not replied, and it has been many months.

  Customer Answer

  Date: 23/11/2025

  
  
  Better Business Bureau:
  
  
  
  Hello, I wanted to reach out. I finally contacted the correct person and they did refund me last month. This has been fully resolved now. This complaint can be marked as resolved successfully.
  
  Thank you for your assistance. I was extremely concerned however, I have to say they did respond in a reasonable amount of time. It was just reaching the right person was challenging; in fact reaching out anyone at this company was challenging.

  
  Sincerely,
  
  
  
  REMOVED

• Initial Complaint

  Date:29/09/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a laptop on sale on July 8, 2025 at 3:30 PM.
  
  The price shown on the website logged in with my membership account was 1199$.
  I called the previous evening to have it set aside where the price was confirmed.
  No mention was made of a verification mechanism needed to prove my membership or to bring "my cellphone" to the store when picking up the laptop.
  
  I provided the phone number associated with my account to the cashier (REMOVED) who found my account and verified my name, and I also showed my driver's license for identification. He then said he would need to send me a text message for verification.
  
  I do not own or use cell phones, which are costly devices, built for obsolescence, easy to drop and break, associated with exorbitant service fees. This is discrimination against phone-free people, and owning a phone needs to remain a personal choice that do not disadvantage individuals.
  
  Even if I had a mobile phone with me, the number associated with my account would still be my home phone number, and I was never informed of this authentication mechanism to benefit from the membership discount.
  
  REMOVED, who was also the store manager, said there was nothing that could be done to provide me with the discount. I still bought the laptop at 1399 + tax, and contacted customer service when I got home to try to get this settled. I needed the laptop right away for traveling the next day.
  
  I called customer service waiting over an hour on the line, explained my situation and waited again on hold, for a total of 1h30, on a non-toll-free number. I explained my situation, and I mentioned that I was calling from the phone number associated with my membership account. I also proposed to call me at this number for verification.
  
  On the phone they were not able to resolve the situation beyond creating an online ticket, and told me to describe the situation myself all over again in writing. I did that, but never got any kind of reply and the ticket was simply closed.

• Initial Complaint

  Date:30/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nature of Complaint:
  Poor service quality, potential negligence in repair leading to further hardware damage, unprofessional customer service, and refusal to issue a refund for a repair that caused further damage.
  
  Summary of Issue:
  
  I brought my laptop to Canada Computers to repair a damaged screen and replace the related cable. I paid $180 for labor and $230 for parts not including taxes. The entire process took over a month, during which I lost critical study time while preparing for the MCAT, a costly and difficult standardized test.
  
  A week and a half was lost additionally during the repair, because the REMOVEDcode I had sent during a call was sitting in their junk email. I had to personally call and follow up to resolve the delay.
  
  After finally receiving my laptop, I immediately began experiencing severe hardware issues that were not present before the repair, including:
  
  The laptop would not power on unless plugged in
  I had to hold the power button for 60+ seconds to start it
  Sudden frame rate drops and performance issues
  Internal keyboard and fans turning on but not functioning
  A critical error stating that a new CPU had been installed or corrupted, despite the CPU being soldered onto the motherboard in my model.
  
  These issues strongly suggest a motherboard problem caused or worsened during the screen and cable replacement. The cable they replaced directly connects to the motherboard, and mishandling during installation may have damaged it.
  
  When I returned to the store to request a refund or at least some resolution, I was told they had confirmed it was a motherboard issue. I declined further repair due to loss of trust and anticipated further cost. The manager I spoke to dismissed the possibility that their repair caused the issue, despite the fact that their technicians clearly interacted with the motherboard during the repair process.

• Initial Complaint

  Date:09/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a laptop computer Nov 2023 from Canada Computers. Also purchased a 4 year extended warranty for over $300 +tax. warranty confirms replacement of similar/equivalent system if unit unrepairable. Computer crashed within the first year and CC examined it for about 3 weeks then sent it to the manufacturer, REMOVED. REMOVEDended up replacing the motherboard after it being gone for over 2 months. Within a week or so the computer then crashed again but it was just intermittent. It was now out of Manu warranty so the CC extended warranty took over. And it went back to CC for another 2+ months. It was shipped back and forth between the local service and the Corporate service departments. They returned it to us on the 3rd of July and it crashed again that night. We took it back to CC on the 4th and they were not helpful at all, they wanted to be but were not. When we requested a replacement they would only give us a lowball depreciated value for a Store Credit only, which is contrary to their warranty. The computer is an REMOVED cpu with a 4060gpu and 16g Ram. This is reasonably the most common setup with examples from every Manufacturer. We just want a replacement as we got bambozzled with the store credit on the first computer we purchased from CC, yes fool me once. We were under the assumption they would honor their warranty. We are not planning on purchasing anything from CC again so a store credit which has us out a great, to us, sum of money again. Just asking for a replacement which is equal in value and we end up having to eat the $300 plus extended warranty.

• Initial Complaint

  Date:12/05/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a desktop PC from Canada Computers in April. I received the computer about mid april from them and noticed a few little quirks with the machine but overall it worked fine. A few days ago i turned on my PC and noticed it would not start up.
  
  Eventually i booted it in safe mode. When i tried to find a remedy for this issue what i researched led me to believe it was a hardware issue.
  
  When i reached out to CC(Canada Computers) their customer rep told me that it was 5 days passed the refund date and that they couldn't do anything but troubleshoot it for me. I exclaimed to them that this was supposed to be a brand new PC, not open box or a return.
  
  Theyre essentially selling lemon PC's with no refund or warranty and when the unit fails you are stuck with it. Im a disabled individual on low income, this isn't fair or right to anyone.

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 14, 2025, I contacted Canada Computers’ phone support regarding a REMOVED49" curved monitor I purchased with a 3-Year Tech Care Replace plan (Invoice #REMOVED). Upon unboxing, I found physical damage on the screen and asked the representative whether this would be covered under the protection plan. The representative clearly assured me that physical damage was covered and that I could receive store credit at any location, since the monitor was out of stock. I asked the agent to verify this information, and they confirmed after checking inventory and policy.
  
  Relying on this assurance, I drove 45 minutes to a larger store (as the smaller local store had limited options). However, the store manager informed me that physical damage was not covered and that store credit could not be issued without written approval from headquarters. I called support again and was transferred to the store manager, who repeated the same.
  
  I followed up via email, and a customer support supervisor (REMOVED) admitted in writing that incorrect information had been given. Despite this, I was only offered a $100 coupon, which I find inadequate given the false information, time lost, travel, and effort spent.
  
  This issue is not about policy—it’s about a confirmed miscommunication from their team, which they acknowledged. I acted in good faith on their assurance. I am requesting that Canada Computers provide the store credit that was originally promised, offer a replacement monitor, or issue fair compensation reflecting the value of the product and the inconvenience caused. With emails back and forth, headquarters did not apologized while communication was with the manager of the purchased store. I requested an apology and communication from them but nothing was received. In this act, I want to file a complaint.

• Initial Complaint

  Date:25/02/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction is 24th February 2025. Canada computers is selling graphics cards called the REMOVED by REMOVEDwhich have a very limited supply. For this reason they only allow in store pick up when it pops up on the website. I was the first one to reach there when a single graphics card popped up. I was entertained, they said they were going to check my account to see if I had purchased one before. My account came back clear and they proceeded with the sale and made me pay $4,587.18 using my debit card. After the payment and generating the receipt they said they need to verify the phone number on the account. That phone number belongs to my brother who is out of town so I was not able to get that code. I was buying the graphics card for him so it was the right thing to do by using his account. They shouldve verified before the purchase. They told me after making the payment that they can not use my brother's since he is not here. I then offered to use my account instead. The manager refused to use my account and denied me my purchase and when I asked for an explanation he told me to leave the store or else he will call the cops. They did not refund me my money at that time. Debit purchases are instant refunds. REMOVED. I felt discriminated, now I don't have my money, I am due on other payments, I don't have the graphics card and I was kicked out of the store while they still owe me my money. As a settlement I want them to finish the job and get me a RTX 5090 graphics card because I already paid for it and I was there first and I had a fair chance at it. I also want an apology from the business. They literally have people racing to the store to grab a graphics card atleast honor it when someone shows up.

• Initial Complaint

  Date:02/04/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 30, 2024, my husband and I visited Canadian Computers in Ajax, Ontario, aiming to buy two 64GB memory cards. The store clerk informed us they were out of stock and mentioned such sizes are seldom kept in-store due to low demand. He then showed us on his computer that they were available online. Following his suggestion, we went home and ordered them online for $418.44 (Order # REMOVED). Upon their arrival, we discovered that the memory cards were incompatible with our needs; they were designed for server use, not the simple storage upgrade we intended. Our attempt to return them was outright rejected. In seeking a resolution, we contacted Carlo, who perplexingly claimed, "the sales rep recommended one in store"—a statement that contradicted our experience. Had the recommendation been to purchase in-store, logically, we would have done so immediately rather than ordering online and awaiting delivery. Moreover, Carlo accused us of dishonesty by asserting that "no specific item was disclosed or provided during the conversation," despite not having been present during the interaction. Faced with this frustration, I am now appealing to the Better Business Bureau for assistance. My hope is to resolve this issue by returning the product and receiving a refund.

• Initial Complaint

  Date:25/03/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 30th, 2024 I went into the Canada computers in Woodbridge: REMOVED  and purchased a monitor, desktop, mouse, speaker, and keyboard. I spent over 1961.88 and I even purchased warranty which the employees had mentioned was good for one year on all items. I went back to the store March 13, and explained to them that the monitor I had purchased is defective and requested a new one. Usman (manager) and Marcus (the technician) accused me that I had shattered the screen. I explained to them that there is no crack on the external screen and that when I opened it out of the box on March 12 and turned it on there was an array of colours on the monitor. Canada Computers are responsible for as they sold me a lemon 100% . My husband and I also called head office twice on March 19 and March 21/24 and both Chances and Chris were not able to help us. My husband then called the Oakville location and RJ told him he was willing to help with an exchange. When my husband got there on March 18th, 2024 RJ (tech) was not in today. The situation was explained to the manager and he responded with that’s your porogative when we explained that we would take this to the better business bureau. We are asking for an exchange of the monitor and would like this matter resolved as soon as possible. They have sold me warranty that i can’t utilize because they are saying now after the fact that I should have come within 48 hours to do the exchange. Excuse me !!! I was told I have one year for the warranty on all items. So why would I have purchased warranty that I can’t even use. REMOVED. Please contact me at your earliest convenience as I can be reached at REMOVED