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Business Profile

Computer Dealers

Canada Computers

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Dealers.

Complaints

This profile includes complaints for Canada Computers's headquarters and its corporate-owned locations. To view all corporate locations, see

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Canada Computers has 27 locations, listed below.

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    Customer Complaints Summary

    • 45 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an order of laptop and a monitor on December 25, 2022. The total cost was $1558.78 and it has already been paid ***. Order number is *******. * ** * ********* ******* ******** *** it is important for me to receive my order by Monday January 9th, ** **** **** ** ***** ***** ******** **** **** However, they have not shipped out my order from their warehouse, nor have they updated to me about the order (ie: out of stock). In addition they aren’t even responding back to me on my support ticket and I tried reaching via ******** page and phone as well. Phone was a failure as I couldn’t even get to speak to any of their customer support, and on ******** they just said due to high volume they aren’t able to reply to my ticket, and nothing else about order.

      If weren’t going to be able to fulfil my order, **** ********* ***** ******* ** ** ****** **** ** ***** ****** *** ******, they need to update to me if they are out of stock so I can at least be refunded. **** *** * ***** ** ***** *** ** **** *** ******* **** ** ********* ****** ** ******* *** ***** **** *** ****** ******* *** I need a laptop by Monday.

      My latest message to CC on their ******** has been about a possibility of going to pick up to any of their 3 sites in ****** area, *** **** **** ****** ***** ** ***** ** ** ** **** ** ****** ***** ** *** *****

    • Initial Complaint

      Date:03/01/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A brand new ***** ***** ****** printer was purchased from Canada Computers on November 14, 2022 (less than two months ago).

      The start-up and software installation prompts went fine until the printer gave an error code of either the printer cartridges not being present or not being installed correctly. It was then repeatedly confirmed that the printer cartridges were present, installed and seated correctly.

      I am in the process of trying new ink cartridges over the next few days to see if the ink cartridges packed with the printer were already defective and/or damage. If new ink cartridges doesn't work, I am requesting an exchange for a printer that is not defective. I would also accept a refund is an exchange isn't possible.

      I have attempted to contact Canada Computers over the phone to resolve the matter (no response after over a 30 minute wait with no indication if they have long wait times). * ******** * ********** ** **** ******* ******** * ******* ** *** ***** *** **** **** ******** *** * ********** ** ** ********* * **** Canon for the 1 year manufacturer's warranty.

      I am filing in case inactivity on Canada Computer's end continues.

      The resolution I am looking for is an exchange for a functioning printer at little to no further inconvenience to myself. I would also accept a refund is an exchange isn't possible.

      Thank you,
      ***

      Customer Answer

      Date: 26/01/2023

      Canon Canada has responded and wants to issue me a replacement. This is because I also contacted them directly for warranty. Canada Computers has not responded, which is who I filed the complaint about and bought the printer from.

    Canada Computers is NOT a BBB Accredited Business.

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