Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:30/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Guardian property management is the company in charge of overseeing the maintenance of the townhouse I own. The foundation of our building is cracked and they are responsible for repairing this issue. They have known about the issue and nothing has been done about it. My basement leaks and water through the wall due to this issue. My basement is full of mold and is not able to be used because of this issue. I have contacted guardian on multiple occasions for them to tell me that the basement is my problem. The foundation needs fixed and they are not taking the steps to get it fixed in a timely manner.

  

  Business Response

  Date: 03/05/2024

  ************************* resides in a unit at ************************** *********************** 2 "PCC 2").  Guardian Property Management is contracted by the ***** of ********* to facilitate the day to day operations of the ***********************.  Guardian Property Management cannot make any decision on the property, this is done through a ***** of *********.  The basements at PCC 2 were never meant to be finished or used as living spaces.  This is clearly defined in their Declaration.  **************** was informed of this several times.  The building is 48 years old and the day of the incident we had driving rain.  From the pictures you can clearly see that this is ground water because of the rain.  The ***** in conjunction with Management have been working with engineers to address drainage, foundations and walkways.  This project will be in excess of a million dollars which is currently not addressed in the Reserve Fund.  This project will require time to plan, implement and fund.  We have to dig up every block and redo the outside foundations.  All of this was explained to **************** when he called our office.   There is no simple solution or easy fast fix.  At the moment we are dealing with the issues as best we can.  Currently the damage (water) in the unit is clean water and should be addressed by the owner.  All owners were advised that the basements were not to be used as living spaces and therefore any damages is not the responsibility of the corporation or management.  This issue is addressed at every annual general meeting and in the corporation documents.

  Customer Answer

  Date: 03/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************