Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:21/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Megabus ticket for the 8:30 AM ******* to ************** service on May 5, 2025 (***** CAD, ticket 26-6948-050525-2708R-0830-TOR-STC). I arrived at ********************* on time and sought assistance from staff wearing "customer service" vests at the platform. These staff members provided incorrect directions, causing me to miss my scheduled bus. As a result, I was forced to purchase an additional ticket to complete my journey.I immediately contacted Megabus customer service (complaint #******* to share that I was present on time and had been misdirected by staff at the terminal. Despite multiple requests for escalation to senior management, Megabus repeatedly denied responsibility, stating that the staff at the platform were not their employees and refusing to issue a refund. There was no clear signage or information at the terminal to help passengers distinguish between official Megabus representatives and other staff, leaving customers without reliable ******************************* failed to ensure accurate information was provided at their departure point, resulting in financial loss and significant inconvenience. Their handling of my complaint has been unsatisfactory, with no meaningful resolution or accountability for the service failure. I am seeking a refund for the additional ticket I was forced to purchase due to this issue, as well as an acknowledgment of the need for clearer customer support at their terminals.

  Business Response

  Date: 02/06/2025

  Hello and thank you for contacting Megabus Customer Service.
  
  We're sorry to hear about this incident and for any inconvenience the passenger may have experienced.
  
  However, the attendants stationed to assist passengers with directions at the platforms, at the *************, are not employed by Megabus.

  As such we would not be able to facilitate the refund request.
  
  Thank you for choosing Megabus ***************** we appreciate your business! 
  
  Kind regards,
  

  
  

  Customer Answer

  Date: 02/06/2025

  Complaint: 23358171
  
  I am rejecting this response because:
  Megabus's reply fails to address the core issue of service accountability at their designated departure points. While Megabus states the platform attendants are not their direct employees, passengers at a Megabus boarding area have a reasonable expectation that individuals in "customer service" vests are providing reliable information on behalf of the transport provider they are about to use.
  
  There was no clear signage or information to indicate these staff were not Megabus representatives, nor were there any identifiable Megabus employees available to provide correct directions. This creates a misleading situation where passengers, in good faith, rely on the only available "customer service" personnel, who in this instance, provided incorrect information leading directly to my financial loss and inconvenience.
  
  Simply stating the attendants are not employees is deflecting responsibility for the passenger experience and information accuracy at their own service locations. Megabus has a duty to ensure that customers can obtain accurate guidance, or at the very least, clearly distinguish official company representatives from other staff on the platform they operate.
  
  Furthermore, while I am not a lawyer, it is my understanding that the Competition Act at the federal level prohibits all materially false or misleading representations and provides for potential penalties for businesses that engage in such practices. Crucially, the Act considers the general impression conveyed by representations, not just their literal meaning. In this context, the provision of incorrect information by staff reasonably perceived as representing Megabus could constitute misrepresentation and/or an unfair practice under this legislation.
  
  Their repeated failure to address this fundamental issue, and their insistence on deflecting blame rather than acknowledging the systemic flaw in their passenger information process, is not only unacceptable but demonstrates a concerning disregard for consumers. Their response offers no resolution whatsoever and merely reiterates their unsatisfactory position. 
  
  Sincerely,
  
  *** *******

  Customer Answer

  Date: 16/06/2025

  This is for BBB:
  Thank you for the final notification regarding my complaint. I am writing to respectfully request clarification on the basis for its closure.
  

  Your letter states that "The business has provided BBB with its position, which indicates a good faith effort" and that the business "addressed the issues within the complaint".
  Based on the case file, Megabus's only response was to reiterate its refusal to accept responsibility, stating that the platform attendants were not their employees. They offered no resolution, no partial remedy (the cost of a bus ticket), and did not engage with the core issues I raised regarding their duty to provide clear guidance and a safe, non-misleading environment for their paying customers at their own designated terminals. 
  
  Could you please specify what aspect of Megabus's response was determined to be a "good faith effort" and in what way they "addressed the issues" beyond simply dismissing the complaint? 
  From my perspective, their position was an avoidance of the problem, not an attempt to address it.
  
  Thank you for your time and for providing further insight into this decision.
  
  Sincerely,
  Dr. *** *******
  

• Initial Complaint

  Date:25/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a booking of three distinct trips on megabus. upon purchase I immediately noticed an error in one trip (being booked a week earlier, same day of the week, then intended). I promptly called the customer service department to amend this. I was told I would be charged 1. another booking fee to change (very shadily... they charge even more so to have customer service do so over the phone), 2. a change date fee 3. no carry-over credit or refund in the difference in price (my desired trip date was half the price incidentally) 4. the credit from the original trip could not be applied to the above costs. I then proceeded to call back to customer service and follow up via email. Waiting for a response has since cost me more money, as the closer to the trip it is, the greater the cost charged to change the trip. I think these policies are ridiculous, a cash grab, and are extremley off putting as I have been a devout customer for 10 years now.

  Customer Answer

  Date: 26/03/2025

  Reservation numbers:

  23-1347-032625-2720R-1020-KNG-SCA
  
  

  Business Response

  Date: 01/04/2025

  Unfortunately, we would not be able to provide a refund for this scenario.
  

  
  

  As outlined in our terms and conditions, which were agreed to prior to the customer completing their purchase,

  
  

  Customers wishing to change a reservation must do so at least 3 hours prior to the departure time of the existing reservation. A trade in fee ($3.00 for trade ins more than 24 hours from departure, $5.00 for trade ins 6 to 24 hours from departure, $7.50 for trade ins 3 to 6 hours from departure) and a $3.99 new reservation fee is charged for all reservations being changed. The cost of the initial reservation will be credited against the subsequent reservation, less the applicable fees. Should the subsequent reservation be less expensive than the initial reservation, no payment or further credit will be made to the customer and all unused credit will be forfeited. If the initial amount paid is less than the cost of the subsequent reservation the customer must pay the difference when completing their new reservation.
  

  
  

  The customer refused all available options that were made available to
  

  
  

  Thank you for choosing Megabus ***************** we appreciate your business! 
  

  
  
  

  Customer Answer

  Date: 05/04/2025

  Complaint: 23114792
  
  
  

  You say you appreciate my business, clearly this not not true. Do better as a company, your policies are unjust and terrible 'customer service'.
  
  

• Initial Complaint

  Date:18/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 9, 2024, at ******************* (Platform E) in ******, **, while using Megabus's service, a bus employee accidentally dropped my phone, causing significant screen damage. I reached out to Megabus **************** to request compensation for the damage, but they denied responsibility for two reasons:They claim I reported the issue after their one-month complaint window. While I understand policies exist, I was unaware of this timeframe and reported the issue as soon as I could. Additionally, Megabus website can be extremely user unfriendly to use, making it hard to review their policies.They claim Megabus does not have staff at *******************. However, the individual who dropped my phone was actively assisting passengers with Megabus operations and appeared to be a representative of the company. I do not think that this is a valid reason at all.Despite explaining my situation, Megabus refused to take responsibility for the damage. I believe a company should be held partially accountable for the actions that affect their customers in this way because even though the person who dropped my phone was not a direct employee of their company. I am seeking compensation for the cost of repairing or replacing my phone and a fair resolution to this matter.

  Business Response

  Date: 21/03/2025

  Thank you for your message and for reaching out to Megabus Customer Service.

  We are sympathetic to the complainant's situation regarding the damage to their phone. However, Megabus do not have any staff or personnel members employed or stationed at the ******************* In ******, **. All service employees are employed by the station.

  While we understand they may have been aiding with directing traffic for customers to locate and board their bus, this matter would have to brought to the relevant bodies at the ********************

  Unfortunately, we would not be able to offer compensation for this matter.

  Kind regards,

  ***** *.

  Megabus Escalations Manager

  Customer Answer

  Date: 21/03/2025

   
  Better Business Bureau:
  
  I have reviewed the business's response regarding complaint ID ******** and find the resolution unsatisfactory. I still do not understand how the individual who dropped my phone and drove my bus is not considered one of their employees, especially since I purchased a Megabus ticket under the assumption that I was using their service operated by Megabus staff. That aside, I have learned my ******* This company has repeatedly demonstrated incompetence and disappointment and I have been told by many to stay away but I chose to have some faith. Obviously, this was the wrong decision and I wish I came to this conclusion before my last trip with them which resulted in my phone being damaged. I have closed my account and will no longer be using their services. Thank you for your assistance. 

  
  Sincerely,
  
  Favour ******-****

• Initial Complaint

  Date:24/02/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attached a letter which the one I sent to the **************** and there response it was you had 3 months only to place a complain. That day I was leaving from the country for approx., 6 months and when I arrived to Canada, beginning of February I had the time to put everything together and sent it to them.Regards

  Business Response

  Date: 10/03/2025

  Hello and thank you for contacting Megabus Customer Service.
  
  Thank you for informing us of this matter. We appreciate you bringing this to our attention and apologize for the for the experience described.

  However, Any claim against Megabus for loss, damage or delay must be filed with Megabus within 60 days of the discovery of the loss or damage on which the claim is based. Megabus will assume no liability for damage, breakage, deterioration, delay, and/or loss of any article prohibited to be transported on its motorcoaches.

  Since the incident occurred back in June, we regret to inform you that a refund for the luggage fee and other expenses cannot be processed at this time.
  
  Once again, we apologize for any inconvenience this may have caused.

  Thank you for reaching out to Megabus.
  
  Kind regards,

  Customer Answer

  Date: 10/03/2025

  Complaint: 22983258
  
  I am rejecting this response because:
  
  I am not claiming for loss or delay of my trip. I paid tickets for *************** and we are expecting to bring us to the *************** not to leave us at the ************ and good luck getting to the airport with an 84 year old woman travelling with us. They failed to bring us to the destination we paid for it so it has nothing to do with your 60 days policy.

  
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan.27/25, 4 Megabus paid passengers were waiting for a pick up at ******************************, terminal 3 post C8 as instructed on our tickets for a 7pm pickup. The bus did not show up stranding us there. One of us was watching the tracker app which showed the but at the airport then leaving for *************. We tried calling the company. Their voice mail greeting said to call between 8am and 8pm. This call was made about 7:15pm with the greeting saying they were closed. We tried calling again a few minutes later with the same result. 2 of the stranded passengers spent the night on airport benches and had to pay for more tickets the next day at a higher price. They were told it was their fault we all missed the bus. I had to make arrangements to get to ****** for the night and then buy via rail ticket to ********** Ont and then arrange for transportation to ******* - the original destination. I contacted Megabus and was told the bus did come. They sent a 'screen shot' of the tracking. I pointed out to them that the screen shot showed the bus stopped at ********** and took only 11 seconds to leave **********. I pointed out that it is physically impossible for this to be accurate and suggested that they used an automated program to generate this screen shot. Again they are insisting that the bus came on time. I was there 45 minutes early, standing in very windy and frigid temps. 2 others came 30 minutes early and the 4th person was there shortly after. The bus did not come to terminal 3 pick up location as the company is claiming. We went inside to seek help just after 7:30pm. There is no *** from Megabus at the airport. Megabus will strand their paid passengers and take zero responsibility for it's actions. They will not refund unused ticket price or reimburse alternate travel expense.

  Customer Answer

  Date: 16/02/2025

  They sent an email saying that a refund of $45.20 was coming.  The time frame gives them until close of day on Tuesday Feb.18/25.  I'm waiting to see what happens.  Thank you for your help in this matter.

  ******** *********

  Customer Answer

  Date: 20/02/2025

  It is now Feb. 20 and still there is no refund to my credit card.  I have emailed them asking them to process the refund as soon as possible.

  I have also since learned that the bus stops at a different pick up point that what is listed on the ticket, is not marked Mega Bus but Canada Coach.  It's like they are deliberately trying to cause confusion to their passengers.

  Regards,

  *** *********

  Customer Answer

  Date: 04/03/2025

  Mega bus sent an email stating that the refund was sent Feb 12/25.  I checked with master card and learned that it can take up to 15 days for the refund to show up on my account.  There is no current refund listed but in scrolling through previous transactions, it shows a refund in January for the same amount.  I'm not sure if this was part of correcting the original purchase issues.  (the web site was taking so long to process the amount that I thought it had timed out so I tried again and had the same issue.  I ended up phoning to get the tickets and asked the agent to ensure that I was not charged 3 times.)

  I think we should just close this file/complaint.  Mega Bus is not known for customer service ie: instructing people to be at a certain pick up spot and the driver stops at another spot, and there is no notification to the customers of the change thus leaving passengers stranded and scrambling.  I don't see this complaint getting anywhere.  It is now yet another piece of the file against a company that has pages of terrible reviews on line yet somehow is still in business.

  Thank you for looking into this matter, but lets just close this complaint.

  Regards,

  ******** *********

  Business Response

  Date: 11/03/2025

  Hello ****** and thank you for contacting Megabus Customer Service.
  
  The customer had already reached out to ** regarding this matter with the bus and we had already refunded the disputed amount of $45.20 on 02-11-2025 17:17 EST and advised the passenger of this resolution by email as well.

  We hope this information was helpful.

  Thank you for contacting Megabus Customer Service

  
  

  Customer Answer

  Date: 11/03/2025

  As of yet I have not received the refund dated 2/12/25.  The master card web site says refunds can take up to 15 days to process.  It has been well over 15 days and there is no refund at this time.

  I believe they used computer generated screen shots to try to convince me that the bus came but  it showed the bus leaving terminal 1 11 seconds before leaving terminal 2.  After I pointed out to them that this was an impossibility, they then sent the screen shot of the refund being processed Feb 12.  I believe that this screen shot was also a computer generated lie.

  I'm done with this company and their so called customer service. 

  Please just close this file as "unresolved".

  thank you

  *** *********

  Customer Answer

  Date: 11/03/2025

  Complaint: 22908122
  
  I am rejecting this response because:  They claim a refund was processed on Feb 12/25.  Master card has not yet listed this refund on my account.  Master card website says it can take up to 15 days to apply a refund to the account.  It has been well past 15 days.  Mega Bus email said to check with the card company when it sent the email with a screen shot of them processing the refund.

  I believe they computer generate screen shots to suit their desires as they sent a screen shot of the bus leaving terminal one at ******* and then leaving terminal 2 only 11 seconds later.  I pointed out to them that this time line is an impossibility.

  I am done with this company.  Please close this file as 'unresolved' as I firmly believe that nothing will come of this complaint.  Mega Bus is not a reputable company with several pages of bad reviews on the web.  It is a wonder that they are still in business.

  Thank you for your efforts, but lets just close this file.

  Regards,

  *** *********
  
  
  
  Sincerely,
  
  ******** *********

  Business Response

  Date: 13/03/2025

  Hello Team and thank you for contacting Megabus Customer Service.
  
  I am happy to assist you with your inquiry today!

  We understand the frustration the customer is experiencing, however, as mentioned in our previous response filed for this complaint.
  
  We have already refunded the disputed amount back to the passenger and have confirmed that it was successfully returned back to their card used when they made the initial purchase.
  
  Please see confirmation attached.

  At this time, we would encourage the passenger to have her financial institution conduct an investgation regarding the funds.
  
  We apologize for any inconvenience.
  
  Thank you for choosing Megabus ***************** we appreciate your business! 
  
  Kind regards.

• Initial Complaint

  Date:26/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Madam or Sir,I am writing unto you regarding a trip from ******* To ********First of all, it was my first booking with your company. Besides, I received two bills from your company. On one bill the dollar amount was in USD. On the second, there is no distinction between USD and CAND. The situation is embarrassing. In 2022, $41 CAND might be slightly above the cost to travel from ******* to ********For this ride, I was charged $65CAND which is a fare aligned with your competitor in 2024.The web application does not perform a distinction between the US and the Canadian currency even though there are two websites to distinguish between the two ************ least, I would like to bargain the booking fees which were charged in US dollars rather than in Canadian dollars. According to our discussion the booking fees over the phone are evaluated to 7US. Through the web application the cost is 3.5US. Even though the ride is in *******. The booking fees are too expensive for ride in ******* and it was my first booking with your ******* brief, I would like to bargain at least the booking fees hoping you may include the conversion rate on your web applications. May you help ?I am looking forward to hearing from you.Thank you very much

  Business Response

  Date: 13/12/2024

  Hello and thank you for contacting Megabus Customer Service.
  
  We are sorry to hear about the incident described by the passenger. When booking a trip on our online platforms, on the top right hand corner of the website, the respective country's flags (*** and Canada) are displayed to aid our customers in distinguishing the website they would be completing their transactions on.
  
  Also, on the confirmation page of the booking screen, our terms and conditions are provided for reading and accepting along with the total and the currency the total would be charged in is displayed for ease of understanding as well.
  
  We must also apologize, as our terms and conditions do state that there is a non-refundable booking fee associated with every purchase of a ticket as this is charged to cover bank and administration charges related to our customers reservation.
  
  Once again, we sincerely apologize for any inconvenience caused to the passenger but these charges are valid charges as per our revision of the matter.

• Initial Complaint

  Date:21/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Mega Bus Customer Service,I am writing to formally address a serious issue regarding my recent travel experience with Mega Bus. On Wednesday, August 14, 2024, my daughter and I boarded a Mega Bus from ******** to *******. Unfortunately, the trip was marred by a series of alarming and unacceptable incidents that severely impacted our safety and overall experience.Approximately two hours into the journey, the driver announced a 20-minute rest stop. Upon arrival at the rest stop around 12:20 a.m., I observed the driver sleeping in the Burger King seat covered with a jacket. I have a photograph of this incident, as it is highly unusual and concerning for a professional driver to sleep while on duty.The driver's behavior continued to be problematic. After a 24-minute break, she resumed driving but appeared disoriented and inattentive. She frequently swerved off the road, prompting me and several other passengers to request that she pull over. Despite these requests and our concern for our safety, the driver laughed off our concerns and continued to drive erratically. I was forced to call 911 due to the drivers dangerous conduct.The police intervened and pulled the bus over. We were left in the bus, locked in with no air, for over 40 minutes without clear communication from the driver. Only after another passenger intervened were we allowed to exit the bus. We were eventually transferred to a new driver at 5:20 a.m. and reached the border at 8:00 a.m., where we waited an additional hour before continuing. We arrived in ******* at 11:30 a.m., significantly late and causing me to miss work.

• Initial Complaint

  Date:28/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday august 25, I took the 9am bus from ******* going to ********. The bus got stuck for. 2 hours and this greatly inconvenienced me because I was meeting my friends in ******** who came through other means.at first, When they sent a bus to come get us, they sent a small bus with only 13 seats, meanwhile the bus that got stuck was a double ****** bus with almost full capacity. I called them today to ask for a refund and they said that their policy is that they dont offer refunds but they gave me a redemption code to use the bus in the future for the same amount I paid. That doesnt work for me because I hardly use the bus and even I did, I wouldnt be using the same company anymore. So it doesnt make sense to give a redemption code which is only good for 1 year

• Initial Complaint

  Date:18/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi they don't understand the bus arrived 1 hour late at 8:30 pm instead of 7:30 pm. I missed my transfer for ste.catharines with Megabus that was leaving at 8:30pm.Luckily there was a departure at 9:30 pm or I would of had to sleep in Toronto. The bus left at 1 pm and was supposed to arrive at 7:30 pm in Toronto.
  
  I asked for a refund and told them l have to contact
  Better business bureau. They have no clue how stressful this was. The driver never said that we were running late. I could not exchange my ticket. I had to purchase an additional one.
  
  Very disappointed I don't have a stable income and can't waste any money.
  
  Kind regards

• Initial Complaint

  Date:13/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bus ticket for the bus going from Cornwall to Toronto. I had reserved a spot just like a dozen other people had. The bus did not stop in Cornwall. They made no attempt to notify anyone of the bus not coming. I had to call to find out what was going on. All they said was "new driver" and offered a refund as no other buses were coming that day. They only partially refunded me. They held back $5.41. "booking fee" there was no bus and it was an error made on their end. Frankly, nothing was booked if no bus showed up. Customer service was awful, unpleasant, and not helpful.

  Customer Answer

  Date: 24/08/2023

  I received the remainder of my refund.

   

  Thank you

   

  ******** *****