We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vacuum Cleaners

Sirena Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacuum Cleaners.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:20/11/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought this about 5 months ago. I used it out of the box. It worked fine. Then a few months later (using only the air purifier part, it just stops working). Called and trouble shooted. They allowed me to send back but it took 2 different shipments to get the whole vacuum back as they forgot the hoses. They finally sent hoses and I seemed to have a working vacuum. I have not used the vacuum since I received the product as I have been using my smaller one. Well, today the whole machine dies AGAIN. This is the worst product ever. I barely use the thing and it has broken on me twice in less than 6 months.

    Business Response

    Date: 21/11/2022

    good day,

     

    we will be more than happy to help you fix the issue, but you cannot return the unit. please find return policy below. customer service will call you today to help you as well can call us at 1855 474 7362

     

    https://www.sirenavacuum.com/pages/return-policy

  • Initial Complaint

    Date:14/09/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    If you are comparing to a Rainbow, it does not Compare. It is cheaply made I have used it 2 times and the plastic ring that goes around the extension wand broke off, it covered the hole and now I have to hold my finger over it to get suction. I called and spoke to **** RUDE.. No help at all, I asked him to help me trouble shoot why there is little suctions, and he could not help me he told me to take a picture and send it to them "Okay" I was trying to explain it to him, he didn't want to listen or help in anyway. Don't waste your money, I paid $799. I was being cheap and should have bought the Rainbow that I know worked. Now I have an $800.00 Vacuum that won't work, I can't use it, and 0 support...
    DON'T WASTE YOUR MONEY I really wanted to love this Vacuum and I was so excited to receive it, I wish I would have seen all of the negative reviews before I purchased, GOOD customer service goes a long way, with no support it's a horrible feeling, Like I'm STUCK with it. If they believed in their product they would not be RUDE and would try to help their customers, you would think they would want their product to be a success, but it sounds like they are continuing to defend what they can't do, and are unable to make their customers happy. SAD

    Business Response

    Date: 15/09/2022

    good day,

     

    we will be more than happy to send you a replacement of the broken piece  please send us a photo to [email protected] of what is broken or to my personal email ******************** with your  phone number and i will call you and make sure the piece gets sent to you  ASAP  we do need a picture please.




    thank you

     

    Tell us why here...

  • Initial Complaint

    Date:24/08/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After receiving the vacuum, I was not happy with several things including a very short cord, a cheap looking beater brush, and the bulkiness and weight of it. Trying to use it in a multi level home is not practical. When using the attachments there is hardly any suction. I have had many other better brand vacuums for the same price, and even cheaper. An expensive vacuum should have a long cord!
    I should have bought another shark for a third of the price!
    It costs at least $300 dollars to send it back, so after spending $800 I feel stuck with it.

    Business Response

    Date: 25/08/2022

     

     

    Good day,

    Please find our return
    policy in the link below that’s the return policy that we have in place and it's on the website www.sirenasystem.com 


    https://www.sirenavacuum.com/pages/return-policy

     

    thank you

Sirena Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.