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Business Profile

Vacuum Cleaners

Sirena Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacuum Cleaners.

Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

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Review Details

  • Ellen D

    Date: 21/08/2023

    I bought a brand new ****** vaccuum one year ago.....when I received it the water basin had a hairline crack and water leaked. they charged me $50.00 for a new one....the replacement basin would not clamp onto machine so once again I could not use the $****** piece of junk. the third basin *********** the machine. This weekend I was starting to vaccum and the hose broke in half !!! in my *********************************************************************************** half! I had a Rainbow for 25 years and never one issue......I had a Dyson never a problem, etc....this is disgusting and the best part they will not refund my money because I only had 30 days to replace it.....at 30 days they never offered to replace only send replacement parts DO NOT BUY! I spent ****** thinking I would have this for the rest of my life. When I called customer service he kept asking me if I bought a refurbished one and said maybe he will send me a new hose if I send a picture of the broken hose.

    Sirena Inc

    Date: 22/08/2023

    good day,customer did receive a new hose from ** for free when she sent a picture of her broken hose not sure why she posted a complaint.thank you.

    Sirena Inc

    Date: 25/08/2023

    good day this customer did received a free hose.thank you

  • Amethyst M

    Date: 02/03/2023

    Terrible. The 30 day return starts from purchase of vacuum not when you actually receive it. I am so heart broken and disappointed over this situation I've done my research for months and had thought I was making a good choice however after a few weeks the power nozzle quit on me and it got sent back to be repaired I was already unhappy with the quality of this vacuum. They sent me the vacuum back in the same box I sent and it was poorly damaged and packaged. When I opened the box my vacuum head was damaged. Being distraught I contacted the company they offered no such refund or nothing to take the vacuum back this was not my mistake it was theirs they offered a repair and to get it sent back. This has wasted time and money and I am very unhappy with this company and sad that I will still have to pay too much for this hunk of trash. This is a beware to anyone please do not buy from this company they have poor service and a very low quality vacuums.

    Sirena Inc

    Date: 22/08/2023

    good day,customer did receive a new machine from ** for free in exchange of her broken unit.thank you.

  • 007cleanupadmin A

    Date: 04/11/2022

    This vacuum does not suit commercial business needs. The sirena Inc will not send a Return Authorization #. The company is ignoring all calls and emails. BUYER BEWARE! 10 year warranty and 30 day trial is a SCAM. This company will not refund you.

    Sirena Inc

    Date: 07/03/2023

    Good day,To return your unit, you will need to send it to the address below on your account as well there will be a 25% restocking fee once received. Please find our return policy in the link below thats the return policy that we have you must return the product within with in 30 days after that you cannot return the product.**************************************************************** good day,

Sirena Inc is NOT a BBB Accredited Business.

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