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Find a Location

Prio Auto Sales has 1 locations, listed below.

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    Business ProfileforPrio Auto Sales

    Used Car Dealers

    At-a-glance

    Customer Reviews

    1.67/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    63 Roydon Place, Ottawa, ON K2E 1A3
    BBB File Opened:
    6/10/2021
    Years in Business:
    8
    Business Started:
    10/1/2016
    Business Incorporated:
    10/1/2016
    Type of Entity:
    Corporation
    Number of Employees:
    25
    Business Management
    • Ilir Basha, Operations Manager
    Contact Information

    Customer Contact

    • Ilir Basha, Operations Manager
    • Nawshad Syed, General Manager
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    14/03/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Its been about 4 months since into my delivery, and I have had to take preventative pre-bankruptcy steps to get out of this mess. I am now left with 2 vehicle payments and 2 mortgages to stay afloat. I purchased a used Land Rover from Prio within 2 months of purchasing the vehicle with the so called "warranty” I was left with 25-30k in uncovered repairs, a completely destroyed engine, a cracked block and a blown Turbocharger. About 30 days after the purchase I was commuting daily for work and had to bring the vehicle to a Specialist after it began making horrible noises, they stated the Turbocharger was faulty and had to be replaced at a cost of around 15k. I spoke to (sales) who replied via text with “I sold you the car 9n behalf of the company buddy. YOU CHOSE IT. You have an issue-deal with the owners of PRIO” I then asked (Financing) separately if he could help as it has only been a month He replied “call my friend “so and so” have him put a "temporary" fix on the vehicle, and bring it back with another 10k to put towards further financing for another vehicle and he could help me out.. Big red flag… I then spoke to the Manager amd provided him a written invoice and was told “the best we can do is help you find some parts”, I replied I had no issues finding the parts and He stated “did you buy the warranty”, I answered that the warranty Prio sold me only covers up to a max of 1500$…. He had no answer for me and didn’t offer any further insight, advise or opinion. Only a few days later, both engine/turbo had a sudden and complete catastrophic failure and needed a complete ground up replacement of more the 30k in repairs including a crate Engine, Turbocharger, plus installation. Prio offered me no short or long term solution. I had no choice but to take a second mortgage on my home to cover the entire cost of the financing of the Land Rover to be able to pay off the vehicle in full and secure the financing for a working vehicle. My LR is now scrap metal.
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    Customer Reviews

    6 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    David S

    1 star

    22/01/2024

    Prio Auto Sales is the worst car dealership I have ever dealt with. I spoke to a sales person on the phone September 30, ********************************************* that was on their website. I had mentioned I was concerned about the tires so the sales person went and took pictures and a video of them and sent them to my wifes phone. However, when I finally received the vehicle (which was 12 days later), the tires were right down to the wear bars and didnt even look like the tires that the sales person had sent. Also the Service Tire Pressure System was showing on the instrument panel. Three of the tires showed low pressure but one showed no reading, and one of the tires was a different brand than the other three. Also there was less than 1/8 of a tank of gas. I had to buy new tires, get a signal light fixed to get a new safety. The salesperson kept insisting that the ******* Safety was good in ***********, but he was incorrect and I had to get the vehicle safetied by *********** standards. The 30 day warranty had already expired by the time I got the vehicle on the road. I spoke to the sales manager about all of the issues and he told me that I would not be compensated for any of this. So I would never ever recommend Prio Auto Sales.

    Local BBB

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